IT Support Specialist Resume Cleveland Ohio - Hire IT People

Objective:Seeking a position in which I can utilize my education, experience, skills, and qualifications working for a well established organization.

Computer Skills:

Hardware/Software
Symantec Endpoint
Network Cabling
3CX VOIP system
VMware VSphere
WatchGuard VPN
Active Directory
Wireless
LAN/WAN
Internet Explorer
Win server 2000/2008
TCP/IP
FTP / DHCP/ DNS
Windows NT
2000/XP/Vista/7
MS Word (45WPM)
MS Excel 2007/10
MS PowerPoint 007
MS Outlook 2007
MS Access 2007
MS Exchange 2007
RDP
Cisco Certified
Networking Cisco IOS
OSPF
RIP
BGP
MPLS
Frame Relay
EIGRP
GRE
Traffic Engineering
Kaseya

Professional Experience:

Confidential, Cleveland Ohio
IT Support Specialist 9/11 to present

Traveling to locations 6 medical facilities
Manage Nextgen and Epic medical record software.
Configure, and install workstations, Thin Client, printers, and other components.
Provide user training as needed.
Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
Performs Add/Change/Remove user requests.
Maintain and updates an accurate IT asset inventory including addition and changes of assets, decommissioning of assets, and organizing disposal of equipment.
Diagnoses and resolves end-user network or local printer problems, PC hardware ,Thin Client, tablets problems, email problems, and site connectivity problems.
Identify, troubleshoot and resolve a wide range of technical computer-related problems in an appropriate time frame.
Support and train end-users in a wide range of software applications as needed.
Works regularly with the Network Administrator to assist with projects.
Proposes and implements hardware and software upgrades optimizing network.
Install local area network cabling systems and equipment. Cisco\\Linksys
Wireless / VOIP
Configuring Blackberries, iPhones and iPads
Setting up VPN devices.
Assists Network Administrator as needed.
VMWARE ESXi 5.0 \\ VSphere
Windows \\ Citrix servers
Maintain Active Directory environment.
Symantec AntiVirus
Perform related work as required.
Maintain spare parts inventory for internal software, hardware, and network

Confidential,
Assign to First Energy Data Center, Akron, Ohio
IT Specialist Contractor 4/08 to 9/11

Network installation
Cisco Configuration
Window Servers
Network Trouble Shooting
Hardware / Software
HP Service Manager
Configuring KVM
Inventory
Assist Users
HP / IBM Servers
Lotus Notes \\ Sametime
Network Cabling
SAN installation
Microsoft Vista \\ 7

Assign to Verizon Business Data Center, North Royalton, Ohio
Network Administrator II Contractor

Storage Network monitoring.
Help Desk / Ticking
LAN/WAN/ Gigabit Ethernet Installations
Troubling shooting LAN\\WAN issues.
Windows 2000/2003 Server
XP/ Vista / Windows 7
SAN/NAS Installs
Backup’s
IBM Tape Library - DLT, DAT, Optical
Site Surveying
CAT 5, CAT 6, DS3 and Fiber HBAs cabling.
IT infrastructures
Rack Mounting Equipment
Installing Cisco switches\\Routers
Cisco IOS Configuration

Confidential,Cleveland, Ohio
LAN Administrator / Servicing 28 Banks and 5 Loan Centers04/07 to 4/08

Level II Help Desk / Desktop support
Windows XP / Windows 2000/2003 Server / Blade
Maintained Anti virus software
Managed Active Directory
Installed Software, Computer, Networking equipment
Imaging and Ghosting PC’s, and Server
Network monitoring
Dame ware Remote Control
Unicenter Remote Control
Printer servicing
Teller and Platform Workstations up keep and upgrades

Confidential, Denton, TX
Philips Medical Configuration Tech Contractor 10/04 to 04/07

Traveled to hospital set up LAN/WAN/Wireless networks for patient monitoring systems.
Installing Software
HP Database Server configuration
Building Racks
Hardware Installation
Cisco: Catalyst Switches 2950
Cisco: Routers 3550\\3560\\3750
Hp 2524 switches
Syncs, POE, APC, AP’s
Hubs
Set up PC, Printers, Monitors, UPS
Network Cabling / Termination
Ethernet, Fiber/CAT5/CAT5e/CAT6
Loading software on computers and databases.

Academic Achievements:

Associates Degree (Computer Studies)

Cisco: CCNA

We provide IT Staff Augmentation Services!

It Support Specialist Resume

Cleveland, OhiO

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship