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Desktop Support Resume

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Cincinnati, OH

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SUMMARY

  • Organized, detail oriented professional with exceptional decision making and problem solving skills to plan and oversee projects through complete lifecycle.
  • Solid history of delivering outstanding customer service with a genuine commitment to quality and customer satisfaction.
  • Expert in supporting and troubleshooting hardware, software and networking issues with 8+ years experience.
  • Excellent verbal and written communication skills to effectively communicate with management, vendors, staff, peers and users.

    • Education
    Associate’s degree in Network Administration

    Professional Experience

    Confidential,Cincinnati, OH 7/2011 –Present
    Executive Desktop Support

  • Member of a team of technicians responsible for troubleshooting and resolving internal issues as they relate to network, desktops, laptops, printers, smartphones, tablets, scanners and software for the executive staff in a timely manner.
  • Responsible for maintaining the help desk.
  • Provide first call resolutions for high ranking executives within the company regarding many different issues ranging from software to hardware issues.
  • Evaluated and ordered new equipment such as: Laptops, Printers, Monitors, Smartphones and Tablets.
  • Implemented new remote access tool to improve remote offsite support.
  • Selected and Implemented Mobile Device Management Solution
  • Implemented Solution to Encrypt Company Laptops for Security, cost savings realized $12,000

    • Confidential, Edgewood, KY 11/2006-7/2011
    Network Systems Coordinator

  • Responsible for the management and maintenance of servers, desktops, laptops and printers.
  • Provide advanced level help desk backup and assistance when needed.
  • Supported doctors, nurses, and administrative staff with Windows XP and Windows Seven issues and questions they had.
  • Assisted with Computer, Printer, Thin Client and Epic Software Deployment.
  • Responsible for data center operations such as monitoring room temperature and checking for server and hard drive failures.
  • Coordinated service repairs with vendors and monitored tape backups, server updates and reboots.
  • Assisted in resolving user issues via remote access to offsite users and desk side support on onsite users.

    • T Confidential, Blue Ash, OH 7/2004 –11/2006
    Network Operations Analyst-Level 2

  • Monitored Kroger wide area network systems and worked with vendors to coordinate repairs when necessary.
  • Responsible for executing solutions in the Kroger data center when failures and software issues arise.
  • Worked with store managers to provide local network support in the stores.


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