Desktop Support Resume Brockton, MA - Hire IT People

Technical Skills

Multi-Platform Operating Systems: Windows 3.11 through Windows 7
Server Operating Systems: Windows 2008, Windows 2003 Standard and Enterprise, Windows 2000 Server and Advanced Server, Windows NT 4.0
Office Suites: Microsoft Office 2010 thru Office 95, Open Office
Active Directory
TCP/IP, DNS, DHCP

Experience

Confidential,Brockton, MA (Present)

Desktop Support

Confidential,Boston, MA (2010)

Customer Success Advocate, Tier III

Confidential,Braintree, MA (2009-2010)

Desktop Support, Confidential,Westwood, MA (November-present)

Network Engineer, Confidential,Newton, MA (February-October)

Assisted Network/Server Administrators with Exchange 2003/2007, and Windows 2003/2008 file and print servers in a 150+ server environment.
Assisted the Network/Server Administrators in the setup and maintenance of user accounts on a Windows 2003 domain within active directory.
Installed and configured servers running Windows 2003/2008.

Confidential,Quincy, MA (1999-2009)

Regional Office Technology Administrator (2008-2009)

Provided on-site, and remote, desktop support to approximately 400 users in four offices (Randolph, MA; Philadelphia, PA; Charlotte, NC and Washington, DC)
Provided remote desktop support to approximately 1400 users throughout the United States.
Setup and maintenance of user accounts in Windows 2003 active directory.
Responded to BMC (problem) tickets within the prescribed time based on severity.

I.T. MANAGER (1999-2008)

Provided network/server support on a Windows 2003 domain within active directory
Provided administrative support for Microsoft SQL 2000, and Microsoft Exchange 2003.
Setup and maintenance of user accounts in Windows 2003 active directory.
Provided desktop support on desktop and laptop computers.
Purchased all computer hardware, software, printers, and copiers.
Create and maintain corporate web site using HTML.
Administration of a Mitel SX-200 telephone system.
Administration of a NStar building security system.

Confidential,Billerica, MA (1988-1999)

Field Service Manager

Managed Field Engineers that were provided network, desktop and printer support to clients throughout Massachusetts.
Provided network, desktop and printer support to Datasafe Computer’s largest clients.
Inventory and purchasing of spare parts.
Negotiated service contracts with clients.

Confidential,Randolph, MA (1986-1988)

Systems Engineer

Provided world-wide technical support on Delphax ION Deposition printers.
Conducted technical training classes for Delphax clients in the repair and maintenance of Delphax printers.
Provided pre-sales, and post-sales, support to Delphax’ sales department.

Confidential,Boston, MA (1981-1986)

Sr. Field Engineer

Confidential,North Reading, MA (1978-1981)

Computer Technician

Education / Training

Bachelor of Arts in Economics/Business

Certificate is Microsoft Certified Systems Engineer training

Certificate in HTML and Web Design

Certificate in Computer Science

Certifications

Microsoft MCP
A+ Certified