Technical Support Resume Plainville, CT - Hire IT People

PROFESSIONAL SKILLS

LC and LC-MS/MS: 6-Year hands-on experience in method development/validation, instrument maintenance/calibration/troubleshooting; Instrument: Agilent 1100, Alliance & Shimadzu HPLC, Acquity UPLC and H-Class; Detector: PDA/ELSD/SQD/TQD/Fluorescence; Software: Empower, Masslynx, ChemStation, EZChrom Elite, Fusion
Operation experience in other instruments: AA / UV / Karl Fischer Stromboli
Writing and presentation skill: Write scientific publications/application notes, present at conferences/team meetings, give trainings/technical support to sales and customers
Computer: Lotus Notes, SAP NetWeaver Portal, LIMS, Microsoft Word, Excel, PowerPoint, Publisher

EDUCATION

WORK EXPERIENCE
Sr. Technical Support Engineer
Confidential,Plainville, CT Mar 2012 – present

Sr. Technical Support Engineer
Confidential,Tianjin, China Jan 2011 – Dec 2011

Supervised and trained three technical support engineers
Provided technical support on LC consumables to customers through experiment design and telephone communications

Applications Chemist Level II
Confidential,Milford, MA Jan 2008 – Apr 2010

Developed applications on LC columns and solid-phase extraction products targeting markets of pharma, biopharma, environmental and food safety analysis, generated marketing inputs such as product brochures and application notes
Evaluated Waters and competitors’ column/SPE products
Collaborated frequently with marketing and manufacturing on more than 20 projects accounting for $50 million revenue
Gave trainings to sales forces and technical support to customers

Analytical Chemist
Confidential,Champaign, IL Mar 2006 – Dec 2007

Conducted analytical tests on fat-soluble vitamins in food and nutritional products by HPLC
Conducted analytical tests on minerals and metals in food and nutritional products by Atomic Absorption
Performed other analytical tests (UV-Vis, dissolution and disintegration, stability and wet chemistry)