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Customer Service Representative Resume

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Objective 
To obtain a challenging position in the field of customer service where a persuasive communicator and creative problem solver with a strong aptitude for sales will be able to be grow and advance.

Summary Of Qualifications

  • Proven ability to effectively multitask administrative responsibilities with minimal supervision
  • Strong organizational, time management and problem solving skills
  • Exceptionally good communication and demonstration skills
  • Great knowledge of computer applications including multiple Windows based programs and MS Office
  • Easily able to learn new Customer Relation Management applications

Experience

Confidential

Claim Adjuster 
Responsibilities

  • Adjust and process claims for 10 different states across the nation
  • Communicate with policy holders and evaluate their claims
  • Maintain heavy telephone contact with clients
  • Review claims submitted to ensure proper guidelines have been followed
  • Clearly convey details of clients’ accounts in order to provide exceptional customer service

Confidential

Customer Service Representative 
Responsibilities

  • Handled a high influx of inbound calls within a dynamic call center
  • Responded to customer inquiries and resolve issues efficiently and professionally
  • Exercised strong interpersonal communication skills with customers, peers and management
  • Appointed to mentor program, assisting new hires and tenured reps with adherence issues
  • Increased revenue by recommending plan and service changes to customers to better suit their needs

Confidential

Senior Sales Representative 
Responsibilities

  • Promoted wide variety of products while utilizing a consultative selling approach
  • Trained new hires on products and selling techniques
  • Delegated store responsibilities to subordinates
  • Lead store in sales for two consecutive years by establishing trust with customers and staying well educated on products

Extracurricular Activities

  • Volunteer working at the local church
  • Working out at the gym
  • Swimming and bike riding

Education 
B.S Computer science

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