Help Desk Technician Resume Elizabethtown, KY - Hire IT People

SUMMARY

To obtain a Retail Sales position bringing profound knowledge, outstanding customer interaction skills in order to bring new business.
Furthermore assist in meeting the company's sales goals.Willing to relocate to: Philidelphia, PA Authorized to work in the US for any employer

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Help Desk Technician

Confidential - Elizabethtown, KY

Responsibilities:

Engages our awesome customers to establish rapport and make them feel welcome by delivery of fun, dynamic customer service.
Accurately determine customers' needs regarding product, features, rate plan, accessories, etc.
Answers customer's questions concerning location, price, and use of merchandise accurately.
Educates customers thoroughly on our exceptional products and services.
Assists customer with operation of phone equipment and features, by thoroughly demonstrating the product.
Enthusiastically solicits new activations from walk-in store traffic as well as by placing cold calls to potential customers using available authorized lists.
Drives the expansion of customer base by following up on all new activations to insure quality of service rendered and to inquire about referrals.
Highlights merchandise by maintaining store presentation by stocking shelves, counters, or tables with samples of all merchandise available and ensuring store is organized, clean, and free of debris.
Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in a timely manner.
Adheres to company policies on pricing and procedures.
Processes cash and credit card sales, credits, etc., per company procedures

Customer Service Representative

Confidential

Responsibilities:

with schedules to billing Automatic call distribution
Public relations, Data entry, Helping trouble shoot cable internet and home phone as well as meeting sales goals and call center metrics every month
Analyze the company's sales policies and recommend proper improvements and changes Handle customer complaints and solve conflicts within the company Maintain good long term relationship with customers, sales staff and suppliers Order and maintain materials and merchandise
Evaluate market demand and try to meet customers needs and expectations Provide customer services after selling the product or service
Provide customers relevant information about the products and services the company sells Stocking items on shelves as needed Order Picker licensed

Coach Warehouse

Confidential - Jacksonville, FL

Responsibilities:

Rapidly remove packages from purses Checked purses for any damages Kept inventory on paper
Picking(UR)
Efficiently pick customer orders for shipment
Ensuring that the correct number and type of product is loaded and shipped.
Gift Boxing and Signature Packing(VAS)
Wrap items and gift box based on order request at a fast pace
Print personal messages
Scan each item to computer for inventory
Place in box to be shipped off
Price tag removal (VAS)
Change tags from items

Warehouse Associate

Confidential - Jacksonville, FL

Responsibilities:

Receiving Department Inventoried pallets
Checked shipments orders to match computer inventory Maintained at a steady pace to do over 800 items a day
Provided good hospitality service to all campers
Provide high sanitations to abide by health department expectations
Provided help with any Counselors groups of girls.