SUMMARY

• Solutions - driven expert in designing, installing, and impacting global network communications.
• S ervice-focused IT professional possessing extensive technical (field) project management expertise in the design and configuration of small business networks, application packaging and deployment, strategic planning, equipment installation, software testing and installation business continuity, and client services. Adept in synthesizing business and technical perspectives in order to design, develop and deliver cost-effective solutions in accordance to business needs, while implementing enterprise wide solutions that meet business, budget and scalability requirements.

TECHNICAL SKILLS

Automated Deployment & Scripting: AutoIT Scripting, Kixstart, Admin Script Editor, Powershell ISE and advanced installer (Packaging ) as necessary to automate deployment of desktop and server computer systems. CMD Scripting, Power Shell Scripting, Visual Basic

Enterprise Operating Systems: Windows server 2000/2003/2008/2008 R2/2012R2 Windows desktop XP, 7 8.1 10, Windows System Update Server, (WSUS) SCCM Client, Oracle Virtual-box, Hyper-V/Hyper-V Server 2008 r2/2012, APP-V, Terminal Services, Google Compute Engine,Microsoft RDSLINUX: Ubuntu/CentOS/FREENAS,NAS4Free, MAC OS Android PHONE SETUP

Databases/ Web /Management Tools/CMS/Cloud/CRM: MySQL Light Query, MS SQL 2000/2005/MSDE light query through SQL Server Management Studio WordPress PhpMyAdmin, Webmin, NAS Administration, LAMP/WAMP build, WordPress, HTML, XAMPP, Cloud Storage, Zpanel, Google Cloud Platform. sugarCRM CE SuiteCRM 7+

Software Applications: Microsoft Office Professional/Enterprise 2010/2013, OpenOffice4.x, numerous anti-virus/anti-malware/spyware products (Norton, GFI/VIPER, Avast, Avira), and remote access software (Ultra VNC, Logmein Pro/Free, GoToMyPC, RDP)

Electronic Mail Operating Systems Network Hardware: Microsoft Exchange 2003/2007/2010 , Google Apps for Business, SonicWALL and Linksys routers (Cisco), L2 switches & hubs

Monitoring tools and Services: Remote management software/Managed services platforms for backup and DR services from LogicNow and Atera. Also Backup disaster recovery (BDR) servers

PROFESSIONAL EXPERIENCE

Confidential

TRIAGE/SUPPORT TECHNICIAN

Responsibilities:

• Triaged support tickets, resolved issues, and submitted to lead to verify and close; escalated all unresolved tickets to lead tech/engineers.
• Assisted with critical line testing in each department of the hospital and over-head paging system testing, while partnering in the decommissioning old PBX system and palletizing processes.

DEPLOYMENT TECHNICIAN

Confidential

Responsibilities:

• Led the collection of newly imaged computer after SCCM custom deployment images had been applied to computer and ticketed with location and user information, PC role and special software in an enterprise hospital environment. Multiple locations were deployed taking from one to three weeks at a time, and consisting of approx. 125 computers per week.
• Verified installation data and validated cable management after installation via photo; escalated unresolved or out-of­scope issues to lead tech/HCA IT staff as needed.

IT CONSULTANT

Confidential, FL

Responsibilities:

• Conducted the set-up, configuration and troubleshooting of network systems, implementation and installation of hardware, software and upgrades, computer set-up, malware/virus removal, and the set-up of back-up configurations and off-site online storage. Managed approximately 18 regular client and 2-3 new clients monthly.
• Led the installation and configuration of Dell SonicWALL routers on client sites utilizing Dell SonicWALL TZ series routers and VPN products to provide network edge security; provided disaster recovery plans.
• Created sample policies for device peripheral security on supported devices.
• Installed and configured client/customer printers, including brands such as HP, Xerox and Dell.

Confidential, Fort Lauderdale, FL

DEPLOYMENT TECHNICIAN

Responsibilities:

• Managed responsibility for the base set-up of 100 HP t620 Flexible Thin new computers and desktop replacements.
• Collected old units and prepared for recycling. Set-up large format televisions/media displays with HP T620 throughout the organization.
• Installed POS equipment, scan guns, receipt printers, and signature pads.
• Troubleshot fiber optic connections from media converter to media converter chassis in computer room. Checking Stores of Dollar Financial Group
• Recorded configuration information, applied deployment image, and installed hardware such as network printers (Lexmark) and receipt printers (Epson), check/card scanners (Magtek), and pin-pads (VeriFone).
• Set-up the network from previously recorded information and had store management test POS system for release.

DEPLOYMENT SPECIALIST/LEAD TECHNICIAN

Confidential, Miami, FL

Responsibilities:

• Served as a team technical lead for a short window deployment of Windows 7 desktop refresh per AXA specifications. Deployed 30 PCs using peer-to-peer and in-place upgrades, while decrypting and capturing end user data.
• Resolved technician technical issues and worked with help desk-bridge to resolve issues.
• Developed migration process via Microsoft TechNet and other internet resources.
• Decommissioned SBS 2003 server and moved FMSO roles to domain controller.
• Maintained anti-viral and spam solutions and extended license; backed up Hyper-V instances via Windows Backup.

NETWORK ADMINISTRATOR & DELTEK COST POINT/EXCHANGE ADMINISTRATOR

Confidential

Responsibilities:

• Oversee all security/back-up, performance, and technical standards for the infrastructure and overall technical network architecture.
• Installed and supported new accounting system, Deltek Costpoint 4.0 and a Microsoft SQL 2000 server for 15 users across 3 business units at 3 locations.
• Created queries for reports needed by accounting for mission critical LOB application using Cognos Report Writer.
• Maintained server and Costpoint accounting system through applying patches, upgrades and testing; coordinated with Costpoint support regarding application support, user issues and troubleshooting.
• Implemented Citrix Metaframe to access Costpoint system for in-house users and remote office users via VPN.
• Upgraded Deltek Costpoint to Version 5 and implemented DTC.
• Created a next-generation desktop of Windows NT with service pack 6a, with relevant desktop applications using a complex script to run automated unattended.