COFFEE BAR BARISTA Resume

SUMMARY

A self - motivated business professional adept in supporting process optimization. Expertise in spatial analysis and city planning; leverages geographic skillsets to drive location-oriented problem-solving, increase operational productivity, and offer new perspectives helpful in marketing, real estate, and operational best practices.
Advanced knowledge in technical/scientific data entry, workflow coordination, and GIS management. Skills in data mapping, visualization, and evaluation; strong written, verbal, and interpersonal communications.
Exhibits superb customer service by regularly communicating with clients and sharing vital data that improves performance.

AREAS OF EXPERTISE

TECHNICAL SKILLS

ESRI ArcGIS / ESRI StoryMap / Python / ERDAS Imagine / AutoDesk AutoCAD / AutoDesk Revit / SketchUp / Google Earth Engine / SQL Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

PROFESSIONAL EXPERIENCE

COFFEE BAR BARISTA

Confidential

Responsibilities:

Awarded the “Innovation Award” and “Bob Brandt Customer Service Award” for the creative formulation of 5 new drinks for monthly promotional events; a track record of delivering exceptional customer service.
Identified and resolved customer issues while providing optimal customer service exhibiting superb respect and empathy.
Processed orders in an accurate and timely efficient manner while exceeding customer satisfaction.

EVENT MANAGER

Confidential

Responsibilities:

Managed 100+ events working within a cross-functional team; attained customer satisfaction by completing food service in a timely, efficient, and presentable manner; Led and trained event team to deliver a variety of customer-centric services.
Coordinated room set up, delegated work duties, and organized food deliveries; interacted with the event host to understand processes and drive seamless execution of events.

SALES CUSTOMER SERVICE REPRESENTATIVE

Confidential

Responsibilities:

Surpassed nationwide stores in sales at Jacksonville location; achieved top-selling store during Mother’s Day Week, 2009.
Routed drivers and ensured accurate and time-efficient deliveries ranging from 20 to 200 orders per day.
Led by example and trained 10 new employees on procedures, products, and customer services to sustain operations.