PROFESSIONAL EXPERIENCE

Confidential

Teamcenter support specialist

Responsibilities:

• Support for teamcenter users throughout the Confidential user community.
• Installation of teamcenter 10 client.
• Teamcenter user support for TC 8.3 and TC10.
• One on one training for non - teamcenter users on teamcenter project tasks.
• Troubleshooting teamcenter user and group permissions, teamcenter workflows, project assignments.
• Restore of user files from backup.

Confidential

IT support specialist

Responsibilities:

• License administrator for windows server OS.
• Installation and administration of X-Formation License Statistics for license monitoring.
• Installation of virtual Windows XP running under windows 7
• Support for Unix, windows XP, windows server 2003, licensing of applications.
• Support for remote engineering users in multiple states and Mexico
• Setup of public and private keys and client software to conform to customer encryption requirements
• Licensing support for engineering applications to be used off-network
• Installation of windows server 2003 on compute server.
• Support for secure customer data exchange systems
• Setup of windows server 2003 to serve help files.
• Hardware support for engineering desktops and laptops.
• Installation of 64 bit windows XP and windows 7
• Testing of engineering applications on windows 7

Confidential

IT Administrator

Responsibilities:

• Support for Lotus Notes 6.5 on windows server 2003.
• Licensing for windows and HP-UX workstations.
• Use of HP-Ignite to create and install system images on HP workstations.
• Support for workstations running RedHat enterprise Linux 4.
• Support for a 16 node cluster running RedHat enterprise Linux 5.
• Support for HP-UX workstations used for CAD.
• Desktop support for windows 2000, XP and vista laptops
• Administration of NIS, DNS and network appliances on Solaris.
• Configuration of switches to support Unix, Linux, and Windows clients
• Configuration of /etc/exports and /etc/fstab to support nfs mounts on Linux desktops and servers
• Recompilation of Linux kernel 2.6 to correct timing problems on cluster nodes.
• Support for windows servers (NT/2000/2003)
• File restores for Unix and windows users.
• Use of logical volume manager commands to add disks to HP-UX systems, extend logical volumes, & extend file systems.
• Installation & administration of squid proxy server on RedHat enterprise Linux to block sites as needed and log employee internet usage.
• Installation and licensing of Hyperworks, ls-dyna, & ansa.
• Installation of HP-UX on stations running Catia V5 for CAD training
• Installation of virtual machines based on VMware to allow Linux users to also have a virtual windows machine.

Confidential

Technical Support Analyst

Responsibilities:

• Enterprise restores using VERITAS Netbackup all engineering workstations and all engineering desktops.
• Irix support for High performance computing.
• HP-UX, AIX, and Irix workstation support for CAD and CAE.
• Monitoring via Big Brother of all Unix clusters and Solaris based VERITAS NetBackup servers.
• Support and troubleshooting of customer-written ksh and bash scripts.
• Ticket support for all engineering and design end users.
• Use of HP OpenView to monitor the enterprise network.
• Adherence to change management procedures in an enterprise environment.
• Vax/Alpha/VMS/archive support.

Confidential

System and Network Administrator

Responsibilities:

• Oracle 9i support, installation, and backup on Suse Linux
• Administration of 3 smoothwall Linux servers
• Support for WebSphere Application Server on Suse Linux
• Administration of 20 windows 2003 servers
• Microsoft Exchange 2003 administration
• Microsoft ISA 2004 server administration
• Active Directory administrator
• Linux email server administration
• VPN creation for overseas users
• Apache and IIS webserver administration

Server administrator

Confidential

Responsibilities:

• Training of 4 people to be backups for my position.
• Use of Microsoft’s security configuration and analysis tool to ensure all Ford-connected servers are compliant with security requirements.
• Support of scan to email service for 1500 HP multifunction printers.
• Administration of 15 windows 2003 servers and 3 Linux servers running HP web jet admin, scan-to-email, and HP driver vending service.
• Technical support for HP employees and customers in 5 foreign countries.
• Configuration of SNMP on 5500 printers worldwide to ensure service level agreements are met with minimal loss to HP.
• Ordering and setup of new servers including installation of windows server software, configuration of network settings, installation of anti-virus software, service packs, and applications.
• Responsible for ensuring HP printer monitoring software is functional within Ford’s DHCP/DNS environment.
• Setup of an electronic fax test server with e-fax application software and e-fax hardware support.
• Support of a website which provides assisted printer driver installation services.
• Development and testing of a backup system including offsite storage and recovery for both Ford and HP data.
• Desktop support for systems on both the HP and Ford networks, including PowerPoint, outlook, excel, word, anti-virus software and hardware.

UNIX, windows 2000 server administrator

Confidential

Responsibilities:

• Onsite support person with root access for 3 HP L2000 HP-UX servers used to serve Unigraphics-NX, Nastran, Patran, Fatigue, Hyperworks, licenses, and for file/print serving.
• Administration of a windows 2000 server, including active directory, anti-virus administration, and backup, assignment of file and print serving rights, creation and deletion of new accounts, and installation of new hardware.
• Administration of 36 windows 2000 and HP-UX workstations running Unigraphics NX.
• Administration of 3 FEA workstations running Altair Hyperworks 6.0, Nastran, Patran, & ls-dyna.
• Support for GM-iMAN, including upgrades.
• Support for 20 windows 2000 laptops, including hardware repair.
• Support for 2 InFocus digital projectors and printer/plotter support.
• Support for 168 node Ethernet TCP/IP based network.
• Support for Excel, PowerPoint, Word, Project, Outlook, and all other windows applications.
• Coordinated and assisted with corporate anti-virus staff to maintain anti-virus integrity.
• Inventory control of 60 PCs, 20 laptops, 6 servers, and 35 cad workstations
• Setup and support of VisView UG part viewer including license server on windows 2000.
• Information Security Liaison - authoring of policies and procedures relating to data backup, access control list maintenance, and disaster recovery and business resumption. Also responsible for conducting information security training.