SUMMARY

• ICD - 9-and insurance billing,
• Microsoft Office, StarFish, Modules for Education Tools
• MS Project,
• Proficient in hospital Revenue-cycle, privacy practices, billing follow-up, reconciliation and billing issues
• Articulate and persuasive in written and verbal communication with consumers, staff and professional peers.
• Experience training healthcare professionals, providers and certified aides through Go-live
• Credentialed in the Cadence Application of EPIC
• Enterprise Implementation experience
• Participated in all aspects of Cadence discovery, design, build, and optimization in a Community Connect setting
• Assist in program design, build outline and implementation strategy.
• Build Cadence/Rev Cycle for the Community Connect specific end-users.
• Development of project planning tools, build/training checklists, change control, meeting agendas, status report, go-live support documents, documentation to be delivered to the client/vendor
• Work in conjunction with various Analysts in design, build, implementation, and support for Community Connect Vendors/Clients
• Install new applications, upgrades existing applications and provides go-live support. Support users on new applications, modules and functionality.
• Evaluate operational workflows and create system specifications from user requirements.
• Install new applications, new components, and upgrade existing applications. Configure application settings.
• Template Build training
• Experience conducting and participating in technical dress rehearsals with Greenville Health System, Confidential and Owensboro Health
• Certified in the Cadence & Prelude Epic Applications
• Familiar with OnBase Training and ATE Support
• MST Build, workflow updates, change control and optimization
• Creating, developing and implementing curriculum from the ground up for clients
• Understanding scope of the organization, teamwork initiatives, establishing rapport with Analysts and Updating curriculum to ensure current workflows are reflected
• Task Master for meeting critical deadlines

PROFESSIONAL EXPERIENCE

Confidential, Chattanooga, TN

Certified Cadence/Prelude Analyst

Responsibilities:

• Responsible for analysis, design, coding, communication, implementation, maintenance and support of Revenue Cycle Cadence Application
• Integrates Confidential ’s Information Service Mission Statement and vision into daily tasks through dedication to customer satisfaction, quality improvement, and collaborative working relationships.
• Provides consultation support regarding work flow changes or system changes that improve the cost benefits achievable by automation. Updated Visios and loaded into Sharepoint for review and documentation
• Responsible for continual end user support and training when necessary in the Confidential community, including Command Center support and Help desk requests. Worked POB system for tickets during and post go-live
• Works with vendors to promote optimal functionality, including documenting and analyzing validity and recommends prioritizing system change during Change Control meetings per Confidential requests to operational management.
• Uses up to date knowledge and skills associated with the content being delivered, and often acts as a subject matter expert in the technical/functional area of the content.
• Designs/revises training materials and creates activities to support the curriculum. Determines audience needs and adapts program delivery accordingly.
• Develops curriculum including: the development of training materials such as tip sheets, user guides, e-Learning modules and other job aides.
• Independently prepares Credentialed Trainers for classroom training, including the preparation and maintenance of the Epic system training environment, and of classroom materials.
• Attend all required build courses
• Present Curriculum to Review Boards, develop Visios and conduct Pilot training.
• Experience, revising, creating and implementing work flows for ambulatory and inpatient phases.
• Familiar with EOL systems, health stream, course catalog and scheduling of end users
• MST Build, Production and PLY for the Cadence/Prelude Applications
• Curriculum Development(On-going)
• Received OnBase training via HIM Instructional Designer, Incorporated OnBase into Cadence/Prelude Training
• Managing Credentialed Trainers, scheduling of courses and catalog development
• Experience managing a team of Credentialed Trainers: Scheduling, credentialing, classroom management and material ordering in bulk.
• Patient movement representative for Training team
• Participated in Integrated Testing, script testing and design
• Participated and lead team of Credentialed Trainers through Appointment Conversion
• Ensure training for Scheduling/registration and referrals was facilitated during orientation for At-the-Elbow Support
• Participated as Training team representative with the Referrals Workgroup created by the client
• 90% of Credentialed Trainers remained on the project to become Team Leads under my leadership

Confidential

Applications Analyst

Responsibilities:

• Develop, implement, enforce and review current workflows for clinics
• Troubleshoot current issues within clinics pertaining to workflow and end-users
• Work alongside EPIC team members within OneHealth Owensboro
• Participate in Check-in meetings to discuss issues, progress and clinics who will go-live
• Provide at-the-elbow support for front-desk end-users and nurses within OneHealth Clinics, Urgent Care, Family Practice and Orthopedics clinics.
• Revenue Cycle workflows restructured to include cash drawers and deposits for clinics, EOD discussed WQ management
• Provided One-on-One ATE support for Practice office scanner-OnBase training
• Documents and e-signature required paperwork enforced CareEverywhere enforced, discussed and reviewed

Confidential

EPIC Credentialed Trainer

Responsibilities:

• Provides classroom training to end users of assigned applications using the curriculum, lessons, and training materials provided by the organization's Principal Trainers.
• Administers the proficiency assessment and evaluation processes.
• Works with Principal Trainers to provide feedback on additional end user learning needs, remediation of identified issues and continuous quality improvement activities.
• Responsible for the classroom logistics including set-up, materials, supplies and equipment.
• Familiar with "go-live" support activities.
• OnBase ATE during go-live(scanning )
• Experience training more than 11,000 end-users
• Troubleshooting and ticket submission turn around times are above satisfactory levels

Confidential, Greenville, SC

Healthcare Administration Faculty/Program Director

Responsibilities:

• Complete academic advising for healthcare administration students
• Provide freshman orientation to all degree-seeking students
• Lead scheduler and registrar for upcoming courses for required curriculum
• Create approved lesson plans that will provide knowledge and expertise to students pursuing degrees in the healthcare field.
• Stimulate class discussions online and within a traditional classroom setting
• Appraise student progress by way of assessments and student evaluation
• Proficiency in the use of StarFish
• Managed functions of Quality Improvement, HIPAA Privacy Law, ICD-10, medical office procedures, as well as the transitioning of medical records to electronic format.
• Utilization of Georgia Southern Modules for Education Tools
• Management of healthcare administration students, on-campus student organization initiatives and healthcare administration faculty
• Training of EPIC software within the classroom setting

Confidential, Greenwood, SC

Patient Access Specialist

Responsibilities:

• Provide Customer Service to patients throughout healthcare facility
• Answer and process all telephone calls directed to Emergency department
• Data entry, gather and verify patient information
• Complete insurance claims, payments and discharge documentation
• Completes the registration of patients at bedside and/or at the registration areas assuring appropriate departmental policies and procedures are followed
• Understanding of insurance and managed care contracts
• Completing transfers, discharges and admissions to and from healthcare organizations including ambulatory care facilities
• Provider of administrative duties associated with patient intake and discharge
• Downtime experience