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Desktop Support Resume

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Malden, MA

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Technical Skills:

  • Windows XP, Windows 7, TSG Ticket System, Active Directory, Nurama Software Track-It! 7.1, Symantec Ghosting System, Outlook, Remote Desktop, MS Office

Languages:

  • Bilingual in both English and Spanish

Work Experience:

Confidential, Cambridge, MA
IT Help Desk/Desktop Support /Datacenter Specialist 07/2008 – Present
  • Answered the phone and direct client questions to the proper department
  • Set up 20+ Lenovo laptops for various departments
  • Assembled PCs and laptops for new employees Upgraded existing users with new Laptops
  • Troubleshot hardware and software on clients PC’s
  • Fix and replaced old printers when needed replace toners
  • Create and manage accounts on Active Directory
  • Set up Projectors, and AV reservations
  • Manage all backup tapes
  • Installed KVM’s into server racks
Confidential, Boston, MA
Security Guard 04/2007- 03/2009
  • Secured the perimeter of the building
  • Assisted clients and visitors with questions and directions
  • Logged all activities and notify supervisor and building manager of any incidents
Confidential, MA Convention Services 04/2007-12/2007
  • Set-up and breakdown all meetings/events
  • Maintained a clean work area
  • Ensured prompt and courteous service to guests

Education:

Pursuing Bachelors of Science in Business Management
High School Diploma

Awards/Volunteer

  • Received Best Attitude award from Year Up, Inc. 2008
  • Franklin Park Clean Out Day. 2003

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