OBJECTIVE

I specialize in corporate system diagnostics in a desktop support function and networking active directory MS exchange database migration/integration Dell Kace asset management and software deployment server LANDesk Management suite and deployment server Service now incident management and Track-It system management inventory database management mobile devices.

WORK EXPERIENCE

Confidential

IT Desktop Administrator

• Image/Ghosting of computers to maintain good stock of working PCs
• ADS account support Account Unlocks Password Resets
• Local end email account configurations and issue diagnostics
• Lexmark and HP LaserJet printer/scanner maintenance and configurations
• Repair/Replace hardware on PCs
• Setup PCs in work area for new employees and equipment moves
• Virus/Malware removal
• Resolve Help Desk issues for all employees include site director and assistance center managers
• Basic training for new employees regarding PC functionality and programs Office 365/Office 2013 Siroms Intranet
• Maintain and organize server room consisting of network switches firewall and domain controller
• Inventory tracking for printer toner PCs on hand both good and bad supply requests when needed
• Avaya Softphone system installation and configuration as well as issues
• Avaya Hardline Phones configuration and maintenance
• Coordinate with Housing Advisors to resolve computer based issues to determine if it s PC or Siroms related and then forward to Siroms help desk
• Use Track-It software to keep track of help desk tickets related to ongoing issues with PCs or printers
• Coordinate with Siroms database help desk and Avaya government solutions support to resolve issues related to Siroms database and Avaya Software issues
• Diagnose and resolve issues with server room equipment Firewall switches

Confidential

Interim - IT Deployment Project Coordinator

• Coordinate with end-users to set appointments for technicians to back up user data and configure end-users new laptops and gather information from end-users needed for project deployment
• Communicate directly with users to ensure smooth transitions to new equipment and address any issues with Team lead and technicians.
• Maintain and update reports for asset management tracking as well as project status
• Monitor and modify project schedule as needed
• Report the days productivity analysis to the Project Manager and Technology director for review

Confidential

Windows 7 migration expert

• Coordinating with end-user for information regarding software needed specific job functions and data storage locations being migrated to new equipment
• Planning timeframes with end-user for data backups from current computer equipment in the field
• Imaging of Windows 7 Operating System and configuration
• BIOs configuration and manipulation to ensure backwards compatibility for older hardware docking stations
• End-User data backup and deduplication followed by migration to new equipment via secured network or End-users personal network storage location bat file modification to ensure end-user s network drives function while on VPN access connection
• Application installation and configuration via LANDesk management suite or manually
• Record asset management markings from equipment and submit directly to project coordinator
• Remote support via Bomgar to resolve issues on End-users equipment and remote data backup and migration
• RSA Secure-ID Token configuration for end-user VPN access
• McAfee End-Point Encryption management console
• Installation/e-configuration and troubleshooting of McAfee s end-point encryption software called Safeboot
• Microsoft Outlook 2010 configuration to ensure mail flow and accessibility of archive files
• Testing configured systems for appropriate functionality and compatibility for ease of end-user transition

Confidential

Helpdesk Analyst

• Answer phones for the helpdesk for network and hardware related issues
• Active Directory management Creating/disabling accounts .bat files distribution groups
• Microsoft Exchange Creating/disabling mailboxes for users and distribution emailing groups
• Remote Desktop for mobile devices Tablets and Smartphones
• Mobile Device Configuration and support
• Verizon Wireless Enterprise console
• Server Management Fax server Active Directory ADS Exchange NextGen HCHB servers
• Remote Site and Hospital support for Robert Wood Johnson and other VNACJ affiliates
• Savin Xerox copier management
• PointCare HCHB Mobile version support for visiting nurses using tablets in the field
• Diagnose and Repair desktop and laptop computers
• Build and maintain OS images for equipment
• Windows XP/7/8/8.1 Office 2007/2010/2013
• Used remote support tools to resolve issues on desktops laptops and mobile devices
• Employee Self Service portal management
• Timecard system management via SQL server for adding/removing users
• VPN configuration/management and training

Confidential

Lead I.T support specialist

• Lead technician supporting main and secondary campus site and all equipment 3800 PCs
• Responsible for research and ordering of PC equipment college-wide
• Resolved low-high/critical level help desk tickets and as well as emergency/VIP
• Build and maintain OS images for deployment with Symantec Ghost
• Windows XP Vista Windows 7 Windows 8 Server 03/08 R2 MS Office 2007/2010/2013 and specialized educational software Deep Freeze Synchron-Eyes AutoCAD.
• Lead for Windows XP - Windows 7 migration including after hours and weekends
• Microsoft Office 2007 to Office 2010 campus wide upgrade project
• Testing of Windows 8 and Office 2013
• Datatel systems client installation and database upgrades
• Configuration and lead support of mobile devices
• Configured replaced/repair VOIP phones Avaya
• Used remote support portal called Bomgar to remotely fix issues on desktops and laptops
• BES server management phased out
• Shrewsoft VPN/Cisco any-connect installation and configuration
• VMWare implementation
• DHCP and Static IP
• Service Now ticketing system
• Dell KACE management suite/server
• Service Now incident management suite

Confidential

I.T. support specialist

• Setup/managed/maintained BlackBerry devices on BES and BIS server
• Spoke with technicians in the field to resolve issues in remote locations
• Built/programmed In-house and In-field computers for employees
• Exchange Server FTP Servers Domain servers
• Repaired software and hardware in desktop and notebook applications
• Worked with hard drive ghosting software i.e. Symantec Ghost/Casper XP
• Used PC Anywhere/Windows Remote Desktop/VNC to fix pc issues for the national sales force
• Configured maintained and replaced/repair VOIP phones
• VPN configuration for remote users
• Windows 2000 XP Vista Server 03 MS Office 03/07

Confidential

IT field technician

• Diagnosed issues with clients in person and via phone
• Dispatched necessary replacement parts to customers
• Installed/uninstalled/repaired parts on Dell desktops/notebooks/servers
• Scheduled/confirmed appointments with clients to ensure satisfactory services
• Traveled to clients residencies and commercial locations
• Tested equipment to confirm a successful repair
• Demonstrated the proper way to use equipment more efficiently
• Configured BIOS settings installed operating systems and third party software for client use
• Worked extensive overtime to ensure all appointments were met within the agreed upon terms
• On-call during weekends in case emergency service was required

Confidential

Senior technician

• Store Manager of retail division
• Hardware engineering of on-site and off-site equipment
• Virus/spyware removal
• Build service computers

Experience with servers in a secured banking environment

Knowledge in wide range of software Windows 98 2000 XP Vista Server 03 MS Office 03 Mac OS