Sr Desktop Support Engineer Resume Lewisville, TX - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Lewisville, TX

Sr Desktop Support Engineer

Responsibilities:

Azure Cloud Experience
O365 Experience
EAC experience
Microsoft Office 2013/2016
8x8 Admin
VOIP experience
VPN experience
SCCM experience
Maas360 experience IPhone and Androids
Experience with Wi - Fi, Network switching and Firewalls
Experience with Agile release trains
Excellent in Active Director, DNS, and support of Domain Server
Ability when needed to resolve, configure, software and hardware issues
Experience with Hyper-V and VMware
Excellent Customer Service skills
IT Security experience
Terminal Service experience
Experience with Juniper, Palo Alto, Cisco and Dell
MSP experience
Experience with Connect-wise
Provided leadership of support team and service desk personnel by enforcing policies and procedures while guiding teams and adherence to goals of department and organization
Developed and utilized metrics reporting
Excellent Management and technical experience -White Glove - CEO, VP’s and Executives
Hands on Networking and System Administration experience
Design, manage and deliver projects
Ticketing systems: Remedy, Heat/Ivanti, and Service Now
ITIL V3 certified **** A plus certified

Confidential, Dallas TX

Deskside Engineer Lead/Network Admin Support

Responsibilities:

Confidential, Dallas, TX

Sr. Executive/Deskside Engineer Lead/Network Admin Support

Responsibilities:

Responsible for Installing, supporting of Windows 8/7/XP/10 and Apple Devices
Executive/C-Level, VP, SVP CIO and CEO Support/White Glove service
Managing Microsoft Active Directory Group Policy Objects (GPO) and OU’s
Office 365 Admin and Office 2016
MSP experience
Mac OS experience
Service Now experience
Support and troubleshot VMware 6.5 and XenDesktop 4000 users
MaaS360 Management, Blackberry Support, and Android support
Service Asset and Configuration Management) System experience
Hands on experience with MAC and PC hardware
Experiences testing Service Now, Remedy, SharePoint, SAP and LANDesk
Incident management admin
VPN Cisco and Citrix experience
Bloomberg and BARX experience
Windows Operating System Deployment
IT Asset Management using SCCM
Mobile Device Management (Air Watch), iOS and Android management
SCCM/MDT/PC image and deployment (Administration)
Change Management, Problem and Incident Management experience
Experience with MS Server 2008 and Server 2012
Advanced knowledge of TCP/IP, DNS and DHCP
Updating physical asset within asset management tracking system
Installing and troubleshooting patches, software, hardware, network and printing issues
Setting up Video Conferencing equipment WebEx, Cisco TMS/Tandberg/Creston
Cisco/Avaya IP/Samsung OfficeServ/Telephone configuration and installation
Managed tables, smartphones and other mobile devices\IPhone, IPad