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Helpdesk Support Technician Resume

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OBJECTIVE
A CompTIA A+ and Network+ certified professional with international experience in search of a challenging systems administration, network management and technical support opportunity.

EDUCATION
BSc (Hons) Business Computing and Info

SKILLS

  • Software: Microsoft Office Applications (2000, XP, 2003, 2007, 2010), Open Office, VERITAS backup, VPN, Active Directory, Microsoft Exchange, IBM Lotus Notes & Sametime, Group Policy, DHCP, WINS, Cisco, DNS Server, Citrix, Remedy, SCCM,
  • Operating Systems: Unix/Linux, Windows 2000, XP, Vista, Windows 7, 2000/2003 Server.
  • Protocols: TCP/IP, IPX/SPX, ARP, RIP.

EXPERIENCE

Confidential March 2010 – Date
Helpdesk Support Technician
Technical support for non-technical staff at a large US Corporation with 75,000 employees worldwide and $25 billion sales in 2009.

  • Resolve and document work orders, incidents (software and hardware break fix) via REMEDY ticketing system.
  • Schedule, image, configure and deploy newly-procured computers to new users and refresh other users.
  • Active Directory administration, VPN client and SCCM set up.
  • Lotus Notes configuration and support.
  • Telephone/Network support
  • Blackberry enterprise activation, new user set up, configuration and support.

Confidential March 2005 – September 2009 
Systems Administrator
Vodafone is a rapidly-growing mobile phone network operator with 43% of the national market share in Ghana

  • Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance
  • Responsibilities included network administration, managing all systems integration, maintaining and enhancing security practices.
  • In charge of user workstation and server configurations and break/fix functions.
  • Provided technical support over highly heterogeneous hardware and software platforms 3000+ users.
  • Managed IBM/HP/Dell servers running Microsoft 2000, 2003, AIX UNIX and HP-UX
  • Managed users on Active Directory 2000/2003 Domain Controllers email accounts on Exchange Servers 2000/2003

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