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Support Analyst Resume

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Atlanta, GeorgiA

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Operating Systems 
TECHNICAL SKILLS

Windows NT, 2000, 2003, Windows XP, UNIX, Linux, Novell

Software

Microsoft Office Products, Novell ZENworks, Lotus Notes 6.5, Hyperspace, Attachmate, Clinical Lab, Remedy, Vantive, Dameware Tivoli Management, Microsoft XP & 2003, Access, Epic, Citrix. Telecom Nice application, Telecom Symposium application

Technology

MS ISA 2000, MS Exchange 5.5 and 2000, Routers, Switches, IIS, DHCP, DNS, SNMP, Active Directory, Group Policy, McAfee Virus, Cisco 1200 wireless access points.
TCP/IP & DNS setting / SQL / SMS Remote Tools / Telnet Services / Voice over IP
HP, Lexmark, and Xerox printers, LAN, VPN, RIS, Sysprep, PDA / Blackberry support
PROFESSIONAL EXPERIENCE
Confidential, IT Project Lead –Oct 2005 to Present.

  • Project Lead: Supported Project Managers setting up Permissions on Unix, CLI Solaris Linux and Linux Red Hat platforms.
  • Provide support using Linux Active Directory, Replication setting group policies and permission for user. End user support for Exchange server for their email platform
  • Maintained databases with SQL and MYSQL. Also shell scripting with Perl programming. And supporting database on Solaris UNIX platforms.
  • Support and maintained about 15 to 20 servers such as Application Server, Exchange Server, Printer Servers and their Back up server.
  • Work in Server farm environment from time to time. Monitoring the 2003, HP, NT Servers using Server Management tools. Monitoring their performances.

Confidential Atlanta, Georgia 
Support Analyst –Aug 2000 to Oct 2005

  • Provided 1st and 2nd tier support with end user help with desktop and laptop users
  • Setup 20 to 50 desktop by ghost Image user Bart cd. Loading all software on PCs
  • Setup and support printers
  • Setup and support VP’s user Blackberry sync up the email to the cell phone and PCs and laptops
  • Setup user Permissions/Group Policies using Active Directory Management Tool
  • Log calls into problem tracking system (Remedy/ Vantive).
  • Facilitate problem resolution, and provide overall outstanding customer service.

Confidential Atlanta, Georgia
Technical Support Analyst - Nov 1999 to Aug 2000

  • Provide support for web host on two plat forms UNIX /NT two types of UNIX servers Solaris & BSDI. Support Cobalt RAQ such as CGI & Perl scripts, Linux Red Hat FrontPage, DNS and IDNS, Email issues.
  • Troubleshooting remotely, configuration managing, change management and performance management.

Confidential Atlanta, Georgia
Production Control Operator - July 1999 to Jan 2000

  • Monitor database and batch processing for passenger revenue accounting of Delta Airlines on SUN/SOLARIS UNIX SYSTEM. Analyze and diagnose errors and unusual script failures. Handle production related problems with an analyst on a one-to-one relationship. Thorough knowledge of the PRA job flow involving more than 3,500 jobs.
  • Support and maintained about 15 to 20 servers such as Application Server, Exchange Server, Printer Servers and their Back up server.

Confidential Alpharetta, Georgia 
Internet Help Desk - Jan 1999 to July 1999

  • Maintained BellSouth.net customer with TCP/IP settings, DNS settings, configurations, networking relating problems on any type of PC. Provide quality customer service.

Confidential Atlanta, Georgia 
Inventory Specialist - Feb 1997 to Jan 1999

  • Maintained inventory control, entered product codes into database, copied and filed various documents, and handled confidential information on a daily basis.
  • Supervised a team of 35 employees
  • Implemented a variety of logs used to track inventory control

Confidential Reno, Nevada
Inventory Specialist- Jan 1996 to Feb 1997

  • Supervised General Motors Mobile Parts Team. Maintained inventory control, and general office duties as required.
  • Supervised a team of 25 employees
  • Implemented a variety of logs used to track inventory control

Confidential Fallen, Nevada
(E-6) Petty Officer First Class Aviation Ordinance Man / Electrician -Jun 1989 to Jan 1996

  • Maintained inventory control using military program SNAPS TWO. Electronics Analyst Instructor trained new recruits to preformed troubleshooting on live equipment, wiring, cabling and reading schematics.
EDUCATION AND PROFESSIONAL CERTIFICATIONS
  • Computer Science (UNIX Administrator)
  •  MCP/A+/Network Certified
  • Advanced Career Training (Networking Technology)

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