Customer Service Representative Resume
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OBJECTIVE: To gain a permanent position with a company that will allow me to contribute and add value while utilizing and expanding on my existing skills.
EXPERIENCE:
Confidential 04/0701/11
ACCOUNTING, CUSTOMER SERVICE REPRESENTATIVE
- Accounts Payable/Receivable Processes & Management Invoices/Expense Reports/Payment Transactions
- Excel Spreadsheets
- P/L
- Interpersonal and communicative skills
- Enthusiastic outgoing personality
- Able to multitask
- Data entry
- Responsible for interviewing, hiring, training, and coaching all call center representatives.
- Developed manuals to train call center, data entry, corporate and ecommerce representatives.
- Communicated job expectations to employees including adherence to policy and procedures.
- Settled escalated calls as needed.
- Resolved system issues and assisted in identifying improvements.
- Managed call queue to maintain a high level of call fulfillment.
- Assisted the executive assistant with various administrative duties.
Technology Summary
- MS Office (Word, Excel, PowerPoint and Outlook)
- Omega
- Mas90
- Lotus
- Cosmos
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