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Customer Service Representative Supervisor Resume

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Topeka, KS

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Objective
To obtain a position that would allow the use of my customer service and human relation skills. To be employed with a company that has room for advancement. To work with a team of people who desire continued success.

Education
Pursuing a Bachelor’s Degree in Psychology

Employment 
September 2011 - Confidential, Human Resources Topeka, KS
Administrative Assistant (temporary employment through Express)

  • Assist employees with benefit enrollment, create medical, dental, vision, retirement, and life insurance fact sheet for employees, make phone calls and send emails to all hospital departments to share new information and deadlines, file and organize paperwork and employee records, create and update spreadsheets, assist with staff meetings and presentations regarding open enrollment and health surveys. Compile and document information regarding tuition assistance for employees.

February 2009 – May 2011 Confidential Topeka, KS
Customer Service Representative Supervisor

  • Managed a staff of six employees and operated the most profitable store in the Kansas district.
  • Counted and collected money, provided product knowledge of the establishment’s loan and payment process, made collection and reminder calls, filed and organized paperwork, placed orders via the internet, conducted business many times with hostile and irate customers due to vehicle repossessions, maintained contact with repo agents and repossession companies, made weekly schedules

January 2008 – September 2008 Confidential Topeka/Wichita, KS
Customer Service Representative

  • Counted and collected money, made collection and reminder calls to customers, filed and organized paperwork, provided a pleasant atmosphere for customers

November 2006 – November 2007 Confidential, Mary Kay Topeka, KS
Administrative Assistant

  • Assisted with phone calls for consultant sales, created order documentation, placed orders via the internet, filed paperwork for clients, created brochures and letters for promotional sales

April 2006 – October 2007 Confidential, KS
Waitress

  • Catered to customers’ requests and needs to promote a good dining experience, provided a clean and healthy atmosphere for customer satisfaction, provided product knowledge of the establishment’s menu items

Summary of Skills
Through experience and college course curriculum

  • Experience in public speaking as being a team leader, instructor, supervisor, and team coach
  • Strong leadership skills, with the ability to handle multiple projects
  • Exceptional communication and human relations skills and customer service
  • Proficient in the use of Microsoft Word, Microsoft Outlook, and Excel other software applications
  • Organized, reliable and highly motivated to learn more about what can be done to help guide others toward self-confidence and self-respect
  • Adept at establishing trust and credibility with the public, a quick learner who enjoys keeping current with new developments in the field of Psychology

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