SUMMARY

• 8+ years of experience on Application packaging which is based on Microsoft Windows installer by using Wise Package Studio 8.0 and App - v 5.0, Install Shield Admin Studio 12.0, Microsoft App-V,andVMwareThinapp 4.5, 4.6,5.0
• Experience in Application Testing, Application Re-Packaging and Application Virtualization.
• Good knowledge and experience in installing/ upgrading/ and also in creating, editing MSI, MST (Transforms), MSM (Merge Modules) and MSP (Patches).
• Standard knowledge in trouble shooting trouble shooting of enterprise package deployments & imaging/tasks.
• Administration and support of Citrix XenApp 4.0, 4.5 environments.
• Scripting languages to customize installation packages Wise script, VB script, Batch script, Win batch and PowerShell.
• Experience in creating different Site System Roles like Management Point, Distribution Point, Fall Back Status Point, Reporting services, Application Catalog Website.
• Worked on creating different kinds of Active Discovery Methods including AD Network Discovery, AD Group discovery, AD System Discovery, AD Heart Beat Discovery.
• Strong experience in package validation, conflict resolution using Conflict Manager to detect and resolve the software conflicts between the packages.
• Good experience working with IBM Tivoli Desktop 4.1
• Creating automated software packages for deployment using Altiris 7.0, 7.1 and SCCM2007/2012, Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT)
• IBM product tools and IBM Rational product suite to perform integration, installation and configuration.
• Experience of Supporting the Pilot roll-out and changing the deployment as per the results ofdry and Pilot rollout
• Experience in preparing Scheduling and communication for mass-rollout across multi-site location
• Skilled in Desktop technologies, installation procedures, configuration and set up of environment for application integration process
• Worked on various Application packages for Windows 2000, Windows XP, Windows Vista, Windows 7 32 bit,64 bit and Win 8.1
• Solid knowledge of Windows XP, 7 & 8 image building and debugging, Office packaging and key management, networking (setting up virtual networks, enabling/disabling certain ports), active directory(creating and destroying a resource, managing security groups with certain requirements, accessing and adding DNS entries)
• Understanding of Windows Technologies and having good communication and documenting skills.
• Strong experience in package validation, conflict resolution to detect and resolve the software conflicts between the packages.
• Interacted with Users andApplicationOwners for gathering information required forApplication Packaging.
• Actively participating in knowledge sharing sessions and creating technical documentation for future use.
• Providing emergency support (24/7) for critical deployments and package issues.

TECHNICAL SKILLS

PackagingTools: Windows Installer, Flexera Install Shield and Admin Studio, App V Wise Package Studio, Orca, MDT, IEM IBM End Point Manager

Deployment Tools: Active Directory, Group Policy, Zenworks, LANDesk, SMS Installer, SCCM 2007, SCCM 2012, Novel Zenworks, IBM Tivoli

Imaging Tools: VMware Workstation, MS Virtual PC, Symantec Ghost, VDI, Microsoft Hyper-V.

Operating Systems: Windows XP, Windows 7 (x86 and x64), Windows 8.1, Windows2003/2008/2012 server.

Scripting: VBScript, Batch script, Winbatch, Wise Script and PowerShell Script.

Virtualization: Citrix XenApp 5.X/6.X, App-v 4.x/5.x

Application Remediation: APP DNA, Microsoft ACT Toolkit 5.5.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, Texas

IT Services Support Lead

Responsibilities:

• App-V 5.0 SP3 virtualization for FTOM Applications using both SCCM and Citrix XenApp.
• Application remediation for legacy apps, maintain IE\Office plugins,Connection Groups using App-V management console.
• Powershell and VBScripting App-V XML deployment configs for custom cases.
• Created Packaging template to facilitate the process and best practices using AdminStudio 11.0
• Complex App-V connection groups with mandatory and optional components through Run Virtual.
• Producing COM, SxS, Registry\File Map reports for App-V packages created.
• AppSense Environment Manager profile personalization for App-V launch executables.
• Troubleshooting site messages and error logs to ensure all SCCM components are working fine.
• Setting up site boundaries, boundary groups, AD consolidation and ensuring discovery of resources in multiple domain scenarios.
• DISM, Windows ADK for Win PE boot image and customizing SMSTS.INI in default wim for logfile size setting.
• Troubleshooting network service boot from PXE enable distribution points
• Configuring Client Settings to apply for different user collections (departments).
• Creating Query based rules and administering user and device collection groups.
• Packaging and managing scheduled updates to Adobe Products, Browser & Office products through change Management lifecycle.
• Configuring Distribution point settings for SCCM bandwidth utilization.
• Providing 3rd Line support for SCCM related problems and engaging with problem and change management.
• Managing SUP updates through WSUS. Pilot testing and scheduled rollout of updates.
• CAS Reporting and SCCM Log troubleshooting (both client and server side).
• Root cause analysis for deployment failures, site errors
• Wrapped completed package and created Tivoli .spd subsequently imported to Tivoli Desktop.
• Published the Packages for QA teams to test in their view of Tivoli desktop.
• Troubleshooting Tivoli endpoints when the distribution doesn’t start from the endpoint manager.
• Created global templates for Tivoli package creation to automate software import process.
• Working on SCCM 2012 to deploy the Packages both the Windows Installer Package and Virtual Package.
• Extensive knowledge of System Center Configuration manager 2012 SP1 hierarchical infrastructure
• Experience in managing CITRIX farm and helping resolve the identified issues.
• Setup and created user accounts and groups using Active Directory. Worked on SCCM 2012 created

Environment: Windows 7(32bit, 64 bit), Win 8.1, SCCM 2007/2012, MDT, VB Script, Wise Package Studio 8.0, Admin studio 12.0, VMware, Orca, SQL, IBM Tivoli Desktop 4.1.

Confidential, Paulsboro, NJ

Sr. Application Packager

Responsibilities:

• Created Software Packages for Windows 7, Win 8.1 for both 32 & 64 bit using Install shield Admin Studio 12.0.
• SequencingApplicationsfor a virtual environment using Microsoft App-V App v 4.6 SP1, 5.0.
• Interacting with Application owners for requirements gathering, analysis, design, development, test and Deployment of software’s.
• Converted MSIapplications into Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the Package requirement.
• Ensured that all Software Packages installs & functions with Windows user level permission in a Lockdown Environment.
• Experience in publishing the sequenced applications on Microsoft APP-V Management Server to the defined groups in Active Directory
• Created various scripts for Packages as custom actions requiring special needs that are not possible with packaging tool.
• Proactively monitored systems health by physically inspecting environment and utilized provided tools such as SCOM.
• Monitor, submit, and amend changes through unix, linux, citrix, and window based systems
• Design and install System Center operations Manager (SCOM)
• Be a backup to the Systems Center Operations Manager (SCOM) engineer
• Packaged applications are managed by Group Policy and Deployed by SCCM Tool
• Imaged and setup new PCs for employees using Microsoft Deployment Tool Kit (MDT) 2013 and Ghost imaging software.
• Implemented Linux in various systems and its complete System Administration on LAN.
• Management of Windows Server 2003/2008/2012 Operating Systems (i.e. settings, services, roles, security)
• Supported production and test environment servers (Windows Server 2003, 2008, 2012) and related business applications.
• Experience Integrating Microsoft Deployment Toolkit (MDT) with SCCM.
• High Level of knowledge and extensive experience of Microsoft Deployment Toolkit (MDT), creating custom solutions for complex environments.
• Utilized SCCM 2012 to deploy Package for QA testing, UAT and finally to End-Users.
• Using SCCM Configuration Manager created complex query based user and computer Collections, Packages, Deployment for Software Packages and provided status reports to the supervisor.
• Created profiles using Citrix streaming profiler for windows and published application through Citrix management console.
• Maintained web publishing services, FTP, .NET web applications, TCP/IP and firewalls
• Manage\Configure TCP/IP network with VLANs
• Generated hundreds of reports and customized them based on the requestor’s requirements
• using SQL Management studio 2008 within SCCM database and created and manipulated
• custom databases for applications that were designed to support a specific requirement.
• Writing SQL queries to extract reports and monitor site log files associated to specific packages.
• Created Change Requests, to replicate UAT approved Packages to Production Servers.

Environment: Windows XP/7, Wise Package Studio, VMware workstation 7.0, App-V 4.5,App-V 4.6,App-V 4.6 SP1,SCCM 2007 R2, Tinkerbell

Confidential, DALLAS, TX

Application Packaging Analyst

Responsibilities:

• Working on Mainframe applications and build MSI packages and Patches (MSP) according to the company requirement using InstallShield 2011 and AdminStudio 10.0.
• Working along with Mainframe technicians to build the packages according to their requirements.
• Working on upgrade of the Mainframe applications which were previously SMS installer packages.
• Responsible for creating, testing and deploying the MSI packages of the Mainframe applications on to the Citrix servers.
• Working on Silent Installs of all the applications to automate them for the software distribution.
• Created some custom actions using InstallShield and VBscript to add some extra functionality for the applications.
• Worked with software vendors to resolve installation conflicts.
• Used VMWare for having clean base OS for packaging and testing.
• Involved in Internal Testingof the packaged applications for standards and functionality before actually submitting to the Testing Team
• Involved in documenting the standards and procedures employed for packaging and testing the packages.
• Repackaged several third party Vendor applications into MSI (Windows Installer)
• Interfaced with business unit management and support personnel to determine specifications.
• Supported team with “on-demand” support, which included packages that needed last-minute alterations.

Environment: Windows XP/7, Windows Server 2008, AdminStudio 10.0 Professional, InstallShield 2011, VMware workstation 7.0, VB Scripts. App-V 4.5

Confidential, LOS ANGELES, CA

Application Packager

Responsibilities:

• Created MSI Packages, Transforms and Setup projects using InstallShield.
• Created Transforms (MST), Merge Modules (MSM) and Patches (MSP)according to the package requirement.
• Automated Software distribution using Silent Installs.
• Used VB Scriptsfor creating Custom actions.
• Worked on Creating/Testing new Application Packages in MSI format.
• DLL redirection for the applications having conflict with the already present .dll/.ocx files
• Worked with NortonGhost 7.5to image/reimage the NT Images
• Created Patches using InstallShield
• Worked on SCCMto Deploy Applications
• Using VB Scripts for preinstall and post install software packaging and to automate/schedule the tasks. Also worked on Batch files to migrate into VB Scripts.
• Worked on .REG files like creating/merging, debugging the invalid entries and working with existing Registry using VB Scripts etc.
• Interacting with Users/Application owners for Application Packaging/Distribution support for the implemented packages

Environment: InstallShield 2010, AdminStudio 9.0, SCCM, VB Script, Norton Ghost

Confidential, ATLANTA, GA

Software Packager

Responsibilities:

• Worked on Various applications to build MSI packagesand Transforms (MST), Merge Modules (MSM)and Patches (MSP)according to the package requirement using Wise Package Studio 5.6.
• Involved interacting with the technical contact and owner of the application to produce the desired results.
• Created Custom Actionsthat add additional functionality to an MSI using VB Script.
• Worked on converting the applications which were packaged using old SMSor WinInstallsoftware to MSI format using Wise Package Studio.
• Used debugging tools such as Filemonand Regmonto investigate the permissions on files and registries in order for the application to function properly.
• Working with VMware Workstation 4.0for Windows XP Professional to test the packages and other related tasks for package building.
• Worked on Silent Installs for certain applications to automate them for software distribution.
• Responsible for the Quality Assuranceof the each application according to the Company standards
• Worked with the end users to troubleshoot problems with the packaged applications.
• Worked on Novell Zenworks to deploy MSI Packages into Distribution System.

Environment: Windows XP, Wise Package Studio 5.60, VMWare Workstation 4.0, Novell Zenworks

Confidential, San Antonio, TX

Software Packager

Responsibilities:

• Created silent MSI application packages using Wise Package Studio 5.x.
• Repackaged several third party Vendor applications into MSI (Windows Installer)
• Re-packaging, testing, Deployment and support of software Packages.
• Created MSI files, Merge Modules and Setup projects using Wise Package Studio.
• Edited and validated MSI packages using Wise Package Studio
• Created Transforms for several third party Vendor MSI applications.
• Used Vbscripts to create custom actions.
• Extensive work with Registry, Security/Permissions.
• Tested for DLL conflicts and compatibility with existing applications.
• Interfaced with business unit management and support personnel to determine specifications.
• Work with application development team to provide stable installation packages on time and to specifications.
• Worked with software vendors to resolve installation conflicts.
• Used Windows Installer SDK development tool kit like Orca to work with MSI's and debugging for package review/cleanup.
• Worked on VMware Workstation to test the packages and related tasks for package building.
• Used System internal tools file monitor and registry monitor.
• Interacting with Users/Application contacts for Application Packaging/Distribution support for the implemented packages.

Environment: VB Scripts, Wise Package Studio 5.x, Scripting, Windows XP, VMware.