Deskside Support Technician Resume
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SUMMARY
- I recently worked at Confidential Plymouth, Minnesota site. For 3 years I was the only Confidential stationed at the Plymouth Confidential site.
- I work Break/fix and PC Refresh. I have been using the Remedy and Service Now ticket systems.
- I have worked as a Confidential at the Confidential site, and I traveled the other Minnesota Confidential sites to help the other Confidential with their workload.
- Occasionally, other Confidential helped me at the Plymouth site. I have worked many short term contracts in the IT field with staffing agencies.
PROFESSIONAL EXPERIENCE
Confidential
Deskside Support Technician
Responsibilities:
- Win 7 Support for thin clients, laptops and desktops
- Ticket management & asset tracking with Service now ticket system
- Remote Access support with end users with SCCM & Lync
- Phone Support for software & hardware
- Bitlocker encryption configuring
- Imaging via SCCM through network Win 7
- Norton Antivirus
- Active directory password resets
- Manual data migration through network using server for storage
Confidential, Plymouth, MN
Desktop Support Technician
Responsibilities:
- PC Refresh of laptops, desktops, and tablets of entire site
- Win 10 & Win 7 software & hardware support for any PC issue
- Scheduled & managed support and refresh appointments
- Software license tracking
- Break/fix of laptops, desktops and tablets
- Inventory of install PCs & deinstall PCs
- Ticket management using Remedy
- Imaging via flash drive
- Installed, deinstalled, and troubleshooted McAfee Endpoint Encryption
- Installed, deinstalled, and troubleshooted SCCM software distribution
- Phone Support for hardware & software
- Data migration with Win7 Easy Transfer
- Manual data migration transferring from Win 7 to Win 10 via external drive
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