Desktop Support Specialist Resume Profile

HIGHLIGHT OF EXPERIENCE

13 years of Technical/Desktop Support and General Office Experience
Demonstrated the ability to integrate experience and education to meet and exceed business requirements
Major strengths is planning problem solving and communication
Committed to team success solutions and core business values

RELEVANT EXPERIENCE

Technical Support Specialist

Provided Tier I and Tier II telephone support and case monitoring in a call center environment while ensuring proper procedure for follow-up and resolution.
Identified performance issues proactively and solve technical problems on assigned hardware and software platform s /application s following standard protocols.
Used proactive monitoring procedures and tools to identify problem prevention opportunities.
Offered peer assistance and training for new and current employees.

Desktop Support Specialist

Assisted in the development and implementation of Wells Fargo s online mortgage payment system.
Developed documentation and training material for the Deutsche Bank s Global Service Desk start-up project in relation to a standard call center environment.
Configured system hardware software and network components to meet established standards with assistance.
Performed routine installations configurations and assembly of systems and products.
Performed routine maintenance including installing and updating virus patterns and rebooting workstations.
Performed routine maintenance of corporate databases containing more than 12 million employee and consumer records including installation of EDM applications on clients and Active Directory Configuration.
Provided second tier telephone and desk-side support for over 1 500 end users in a Windows based environment.

Shipping and Inventory Manager

Received daily shipment and check-in all products and supplies into a remote Inventory System.
Processed and delivered shipments based on a high demand schedule within company standards.
Developed and administered company Inventory System used for tracking inbound and outbound shipments.
Supervised two or more subordinates in a Warehouse in environment while managing daily tasks.

WORK HISTORY

Shipping Manager

Confidential

Customer Experience Technician Escalation Technician

Confidential

GSD Application Management Support Desk Analyst

Confidential

Computer Technician / Consultant

Confidential

Jr. Business Analyst

Confidential