Technical Support Resume Alcoa, Pittsburgh - Hire IT People

OBJECTIVE Obtain the Position as a programmer.

EDUCATION

Bachelor of Science Major: Computer Science; Double Minor: Management Information Systems/Business

SKILLS/PROFICIENCIES

Platforms: Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98, Windows 95, and some Linux Languages: C, C++, Java, Python, Visual Basic.net, COBOL, HTML Tools: Citrix, RSA SecureID McAfee/Norton Antivirus Protection Utilities, Symantec Antivirus, Zone Alarm, Photoshop, Microsoft system management server (SMS), Active Directory, Microsoft Office Suite 2003 and 2007, Norton Ghost, and a large variety of free antivirus and antispyware tools. Hardware: Replaced CD-ROM drives, hard drives, and floppy drives; Installed RAM; Reset BIOS memory; Performed maintenance on variety of printers

PROFESSIONAL EXPERIENCE

Technical Support Employed by Confidential Stationed at Alcoa, Pittsburgh October 2009 - Present

Stage new machines for employees
Collect machines and deploy hardware
Take forensic images of hard drives for legal
Resolve tickets from Remedy for troubleshooting or installation
Resolve hardware and software issues
Software installation through Run Advertise Programs from SMS
Utilize Active Directory to gather information about employees and machines and update and delete accounts.
Wipe hard drive and prepare equipment for leasing company

Desk Side Support Analyst, Employed by Confidential Stationed at Whitehouse, New Jersey August 2008 - October 2009

Imaged about 1000+ laptops/desktops according to company standards
Deployed machines and other peripherals.
Run SMS reports to properly install the appropriate software on client machines.
Backing up and restoring customer data
Maintained / evaluated current equipment stock and report to managers to place orders
Handled the warrantee of broken or malfunctioning equipment
Troubleshoot client machine to deal with all issues such as virus, internet connection, software/hardware installation
Troubleshoot and activate blackberrys on the Blackberry Enterprise Server
Install and assist with RSA secureID.
Installed and troubleshooted Citrix desktop

Help Desk and PC Technician, Confidential, North Canton, Ohio March 2005 - April 2008

Computer deployment throughout the entire campus.
Troubleshooting all faculty and student machines
Updating computer hardware
Installing/configuring specialized software per department
Worked with the client end of track-it ticketing system.
Password resets through active directory

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Technical Support Resume

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