Support Engineer Resume

PROFESSIONAL SUMMARY
Telecommunications Expert with expertise in configuration, fault and performance management of 3G and 2G CPP/AXE nodes who loves to be challenged, ready to learn and also impact knowledge to others. I listen to constructive criticisms and corrections.

EDUCATION
B.Sc. Electrical/Electronic Engineering

QUALIFICATIONS and SKILLS

Ericsson RNC 3810 and 3820
Ericsson APG40 and APG43
CCNA
Moshell scripting
Microsoft Windows Server 2003
Microsoft Excel
EMAS Scripting
OPS Scripting
Basic Macros
XML Scripting
Basic Unix - Sun Solaris fundamentals
Huawei BSC 6000 and 6900
Huawei RNC 6810
Strong Understanding of ATM and IP over Ethernet

EXPERIENCE

Confidential High Level Support Engineer/Radio Access Network July 08 – Jun 11

Responsible for the daily operation and maintenance of RNC and BSC
Preparing of RNC, NodeB, Hardware and OandM MO Scripts for Integration based on Transport and Radio network designs
Implementing change request on RNC and NodeB to improve KPIs
Doing Software upgrades on RNC and NodeBs
Doing hardware upgrades on RNC
Loading of License on RNC and NodeB
NodeB Migration, moving NodeBs from one RNC to another RNC
Adding new NodeB sites in RNC using OSS RAN Explorer
Solving customer problems like low data speed
Analyzing and troubleshooting problems in NodeB and RNC.
Implementation of GB over IP
Preparing data transcripts for the integration of 2G sites using E1
Clearing of APZ alarms using OPI in ALEX
Migration of 2G sites from one BSC to another BSC using the BSM in the OSS
GEM and EGEM expansion
PCU expansion and upgrade
CP and IPA software upgrades
Solving all kinds of MO faults
Definition of new Transcoder Boards with its corresponding RPs in BSCs
Configuration of Transcoder Pools in ERICSSON BSCs
Implementation of change request from radio planning.
Defining of new TRH Boards with its corresponding RP in BSCs.
C7 Signalling Link Expansion towords the Core Network.
Implementing MSCPOOL for the RNC’s using M3UA Association
Integrating new RNC with P7 updated Software release.
Loading XML scripts using common Explorer.
Preparing the Utrancell relation’s according to the Excel sheet using XML tool or Excel macro tool.
Analyzing the CE Utilization for the each RBS using the Traces
Implementing IUB over IP for the NodeB using MPBN
Alarm monitoring in NodeB, RNC and MGW using Element manager and Moshell 8.1.
Enabling UETR, CTR and Scanner for Call traces
Performing PMR for All Networks to Analyzing the Drop calls and expanding the Nodes
Upgrading software’s P3 to P4 to P5 to P6 to P7 (HSPA) Technology.
Making Backup CV’s and Creating New CV’s using moshell and Element Manager(GUI)
Changing Scrambling codes for the NodeB Sites from the RNC.
Restarting the ETM Board to release the IMA Hang.

Confidential, Assistant Electrical Engineer Dec 07 – July 08

Designing and implementing SCADA on Primary and Secondary Substations
Day to day operation and maintenance of Remote terminal Units
Supervising Technicians during implementation of new SCADA works

Confidential Teaching Assistant Aug 06 – July 07

Teaching and providing of tutorials for students
Assisted Lecturers in their research work
Assisted in setting examination questions
Assisted students with their laboratory works

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