Computer Repair Technician Resume Greenfield MA - Hire IT People

WORK EXPERIENCE:

Computer Repair Technician
Oct 2011 present
Confidential Greenfield, MA

Responsible for opening and closing the repair shop.
Interact with customers and offer computer services that meet their needs.
Respond to service inquiries via email, phone, and inperson.
Diagnose and fix complicated software and hardware issues that are presented by customers.
Perform hardware repairs on Windows and Mac OS based computers including screen replacements, hardware upgrades, motherboard replacement, and various internal part replacements.
Perform data backup and recovery from 2.5” and 3.5” harddrives.

Independent Contractor Desktop Support
March 2010 present
Confidential Southborough, MA
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Provide weekend and evening PC and Mac support for 300 students and faculty.
Utilized Windows Active Directory to create and manage user accounts and security groups.
Perform hardware and software troubleshooting and repairs on Windows XP, Vista, Windows 7, and Mac OS based computers.
Employed Ghost imaging software to prepare computers for use by students, faculty, and staff.
Assist the Technology Department with IT projects as assigned.

Senior Helpdesk Specialist
December 2006 May 2009
Confidential Framingham, MA

Provided phone, email, and onsite technical support for 400 users in a Windows XP Professional and Microsoft Office 2000/2003 environment.
Provided remote support using Windows Remote Desktop and DameWare NT Utilities to over 50 users.
Utilized Windows Active Directory to manage user accounts, group mailboxes, and mail lists.
Built and configured PC's for new users.
Imaged PC's using Norton Ghost imaging software.
Performed repairs and upgrades to HP Desktop and Laptop computers.
Responsible for all Blackberry devices, including ordering, configuration, and support.
Utilized Unisys Service Center to create, track, and resolve trouble tickets in a timely manner.
Provided oncall and weekend support when required.

Status of Resources and Training Clerk
March 2006 October 2006
Confidential

Utilized Microsoft Excel spreadsheets to track the status and locations of over 1,200 personnel and millions of dollars worth of equipment.
Created and compiled indepth reports using gathered information and prepared them for submission to the Pentagon.
Submitted reports online using proprietary software on a classified Secret network.

Network Cutover Quality Assurance
October 2005 February 2006
Confidential

Assisted Electronic Data Systems (EDS) and Navy/Marine Corps Intranet (NMCI) teams with tech support and problem reporting during network cutover.
Managed and assisted 4 person team responsible for testing all printers, email, and proprietary applications after cutover.
Utilized Microsoft Access to create a problem tracking database for all computers and users affected by network cutover.
Provided email, phone, and onsite support for over 1,000 users during cutover.
Created daily reports containing hardware, software, and network issues, to present to EDS for escalation up to Level 3.

Exchange Messaging Administrator
March 2004 October 2005
Confidential

Provided 24/7 phone, email, and onsite technical support to over 500 users.
Primary focus was supporting Defense Messaging Systems (DMS), which works in conjunction with Microsoft Outlook to provide a means to send and receive encrypted email.
Maintained several types of communication equipment, including Windows Server 2003, Active Directory, and Microsoft Exchange 5.5/2003 Servers.
Utilized Microsoft PowerPoint to create training classes for new DMS users and administrators.

EDUCATION:
Defense Networking Systems Course
Learned intermediate skills such as;
Computer Hardware
Cisco Network Devices
Microsoft Server and Exchange 2003
Networking Protocols
VMware

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Computer Repair Technician Resume

Greenfield, MA

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