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Field Operations Coordinator Resume

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Fairfield, NJ

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Objective: To obtain a position where I can utilize my diverse job skills to become an effective team member within the organization.

Skills

computer skills data entry customer service Phone systems scheduling/dispatch sales pick/pack/ship UPS/Fed-Ex programs promotions/mass mailing inventory control invoicing/AR

Experience

Confidential Fairfield, NJ 11/8/2008-2/27/2012 Field Operations Coordinator-Domestic 2/1/2010-1/27/2012

  • Schedule audits, inspections (PSI, DUPRO, FRI), load supervisions in USA & Canada.
  • Handle spot calls/scheduling/invoicing for one-off clients.
  • Act as CS liaison for Affiliate work done domestically.
  • Assist KAM's with new program creation, execution and finalization.
  • Maintain client specific information-SOP's, reporting templates, TAT's.
  • Manage inspection product reference samples, testing samples for required timeframes.
  • Create, review, and distribute final reports as per client/program requirements.
  • Maintain master database for reports, job costs, invoicing.
  • Perform in-house product inspections on hard-goods products.
  • Secure product as needed on an ongoing basis for Off-Shelf Testing programs.
  • New employee set up, time sheets/payroll, expense report & training.
  • Create job tickets for work and direct & inter-company invoicing of completed jobs.
  • Main point of contact for auditors/inspectors-assist with issues or needs.
  • Administrative work as required.

Front Desk Receptionist 11/8/2008-2/1/2010

  • Answer multi-line phone system and main "800" line.
  • Handle service inquiries and direct callers to the correct SGS division (of 11).
  • Greet visitors & direct to correct contact.
  • Maintain visitor log, conference room reservations, visit needs (transportation, lodging, meals & promotional goods).
  • Prepare outgoing Fed-Ex paperwork for shipments and other clerical tasks as required.

Confidential, Allendale, NJ 11/2005-4/2008 Billing Administrator/ Administrative Assistant

  • Spot and contract client invoicing.
  • Coordinate invoicing between inter-company offices.
  • Maintain renewal billing of yearly contracts.
  • Handle service call requests-database input, scheduling & technician dispatch.
  • Provide customer service & clerical tasks as required.

Confidential, Rutherford, New Jersey 3/2004 - 8/2005 Teachers Assistant

  • Day to day classroom operations & Summer Camp program.

Confidential, Paramus, New Jersey 8/2001- 6/2003 (also DBA as Dermaesthetics Specialty Prdts, Ramko & IP Medica in-house)

  • Rising Pharmaceuticals: receptionist, clerical, and customer service duties.
  • DermaestheticsSpecialty Products:phone, web, and mail order skincare line-order taking, processing, pick/pack/shipping & customer service.
  • Ramko: liaison between buyers & sellers of bottles/packaging for medical products.
  • IP Medica: medical transcription service- miscellaneous clerical tasks as required.

Confidential, Lodi, New Jersey 5/2000 - 6/2001 "Secret Shopper" for national hotel chains

Confidential, Oakland, New Jersey 7/1987 - 8/1990 Receptionist/Clerical/Sales

Confidential, Pompton Plains, New Jersey 10/1986 - 6/1987 Retail Sales

Confidential, Wayne, New Jersey 9/1985 - 10/1986 Food Sales

Education *BA Degree-American & International Studies

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