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Customer Representative Resume

4.00/5 (Submit Your Rating)

Mendota Height, MN

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Work Experiences:

Phone Collector/Customer Representative Confidential Mendota Height, MN 2009-2010

  • Resolved out bound and inbound calls in a quick and timely fashion
  • Maintained and followed company rules and federal laws while collecting
  • Documented and entered in accounts data accurately and quickly
  • Called over 150 out bound calls a day with 60% talk time
  • Used a friendly demeanor with authority to resolve accounts over the phone
  • Processed payments of checks and credit cards over the phone
  • Met daily collecting goals

Sale Associate Confidential Roseville, MN 2006-2009

  • Ensured that each customer receives outstanding service by providing a friendly environment, this includes greeting and acknowledging every customer
  • Maintained solid product knowledge
  • Kept an awareness of all promotions and advertisements
  • Assisted in floor moves, merchandising, display maintenance, and housekeeping
  • Participated in year-end inventory and cycle counts
  • Developed and maintained relationships with new and all existing customers; responding to inquires and suggestions
  • Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies

Office Assistant Confidential St. Paul, MN 2005-2008

  • Handled calls and promptly forwarded them to appropriate person
  • Composed and distributed memorandums (email, documentary, and voice mail) ensuring timely delivery and receipt of information while at the time maintaining confidentiality
  • Organized, sort and assign mail distribution for all the employees
  • Responsible for scheduling meeting for all employees; escorted visitors to staff members’ offices, along with provided hospitality
  • Established, maintained, and updated files, databases, record and other documents

Skills: HTML, Adobe Photoshop, Smultron, CSS, Adobe Illustrator, Text Wrangler, Dreamweaver, Adobe InDesign, Microsoft Office.

Education: Bachelor of Fine Art: Illustration and Design

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