Desktop Support Resume Freeport NY - Hire IT People

OBJECTIVE
To pursue a challenging position as an IT Specialist with a progressive company offering career growth and opportunity for advancement.

TECHNICAL SKILLS

Hardware: HP/Dell Desktops, Laptops, Servers, POS, Routers, Firewalls, Printers
Operating Systems: MS Windows XP/7 Pro, 2003 ES, RH Linux 4.5, Cisco 12.0
Software: Office, Adobe, QuickBooks, Citrix, Websphere, Sage CRM/ERP Pro 2011

PROFESSIONAL EXPERIENCE

IT Support
12/2008 - 06/2011
Confidential, Freeport - NY

Provided comprehensive administration of assigned systems, product evaluation, integration, problem resolution and users support.
Performed day-to-day maintenance of servers and workstations which consists of adding users and granting rights to directories and files in a client/server environment.
Expert level in systems maintenance - hardware, software and network integration.
High energy work ethic, proven mentoring, analytical andproblem-solving skills.
Provided functional and technical support for hardware and software problems - workstations, LAN and remote systems.
Installed and configured Windows 7/XP, Office, Adobe Products, VPN Client, Symantec Client Security and other software packages.
Tested equipments and responded to outages, performance degradations.
Identified issues both current and potential, before they become problems.
Provided users the best availability and functionality of system demands.
Determined requirements for alternate processing and spares for break/fix purposes.
Kept up to date on current technologies and new versions of existing software.
Supported operations & issues and the network security environment.
Translated business requirements into a solution design for new installations.
Interacted with vendors in performing complex testing and access of network.
Responsible for monitoring applications on a daily basis for errors.
Worked collaboratively as well as independently with minimal supervision.

Systems Support
12/2005 - 11/2008
Confidential, Hauppauge - NY

Provided support for an ASP hosting environment and mission critical processes.
Performed OS and application patching activities in production datacenters.
Configured systems, as well as the setup and troubleshooting of all equipments.
Worked closely with infrastructure teams to deploy systems and networks.
Coordinated with CERT to lead company through catastrophic problems.
Maintained workstations in large scale applications and networking environments.
Tracked inventory of all computer equipment and software licenses.
Supported data center network and maintained security and access policies.
Supported scripting of scheduled tasks and monitoring.
Responsible for systems support in a corporate environment.
Strong troubleshooting skills in cross-platform networks.
Developed documentation and diagrams to define processes and procedures.

Desktop Support
12/2003 - 11/2005
Confidential, New York - NY

Implemented Microsoft infrastructure projects – rollouts, migrations and upgrades across large and distributed user bases.
Updated BIOS/firmware, created windows OS image, installed hardware, antivirus, and configured internet security and network connectivity.
Diagnosed and replaced system board, memory, add-on controller cards, SMPS, hard drive in workstations and LCD Panel, key pad, power connector in laptops.
Installed Bloomberg and Reuter’s financial software on existing equipments.
Performed hardware changes, set up wireless networks, process management, email support and emergency readiness.
Accomplished the job of data recovery in desktop and laptop systems.
Removed computer viruses and performed daily maintenance of internal systems.
Strong experience in break/fix on desktops/laptops, Office 2003 and Symantec AV.
High degree of accuracy, workload prioritization and attention to details.

Education: Degree in engineering
Work Authorization: US citizen

Employment Type: 1099, W2

Compensation: Negotiable