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Operations Support Service Specialist Resume

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St Louis, MO

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Summary

  • Proficient with Microsoft Word, Excel, Access, PowerPoint, ACT!, and Print Shop
  • Thirteen years of customer service and administrative experience
  • Excel at developing strong relationships with staff, senior executives, and clients; strong record of creating a positive first impression.
  • Highly organized and conscientious; entrusted by management with confidential materials
  • Adapt quickly to new and evolving environments
  • Demonstrated ability to maintain composure and work efficiently in a fast paced environment while preserving strict confidentiality

Professional Experience

Kelly Services, St. Peters, MO (Confidential, St. Charles, MO) 09/2009
Office Team, St. Louis, MO (Confidential, St. Louis, MO) 07/2009
Snelling Staffing, St. Louis, MO (Confidential, St. Louis, MO) 07/2009
Express Employment Professionals, Chesterfield, MO (Assigned to Confidential) 06/2009 
Snelling Staffing, St. Louis, MO (Assigned to Confidential at Law) 04/2009

Confidential St. Louis, MO (Assigned to Edward Jones) 05/2008-11/2008
Operations Support / Service Specialist

  • Produced and binded client investment proposals (3 to 7 per day)
  • Maintained spreadsheets and image proposals
  • Contacted financial advisors to clarify client and proposal information
  • Communicated with outside money managers as needed
  • Developed performance composites on recommended money managers, while using third party vendor software

Confidential O’Fallon, MO 08/2001-02/2007
Customer Service /Administrative Assistant

  • Performed office administrative work for 100+ managers that required independent judgment
  • Answered and screened calls, researched billing and expense discrepancies
  • Performed data entry, edited, and proofread newsletters, documents, typed documents, filed, and prepared excel spreadsheets
  • Sorted, processed and distributed mail
  • Maintained records and files as appropriate, member roster within system
  • Compiled and typed information for reports, spreadsheets, and other documents
  • Processed member request for interchange reports in Stairs2000 database
  • Processed credit clears, credit inquiries, and entered alerts in Stairs2000 database
  • Interacted and provided guidance with 100 + members online using Stairs2000 database
  • Sold over 2 memberships for commission by cold calling
  • Assisted with newsletters, mailings, meeting books, faxing, copying, scanning documents, complex scheduling and travel arrangements, cleaning the database and other related office duties

Confidential West County, MO 06/2001–06/2004
Sales Associate 

  • Assisted customers with making purchase decisions
  • Excelled in sales and earned 5 gold star awards
  • Mentioned in the West County News for exceptional customer relations resulting in exceedingly great sales and compliments

Confidential, Fenton, MO 11/1993–03/2001
Administrative Assistant

  • Coordinated maintenance of 6 shopping centers, 2 warehouse complexes, 1 church/daycare facility, apartments and office complexes
  • Purchased and ordered supplies for multiple locations worth approximately $12,000 annually
  • Interviewed prospective employees, and trained over 6 new employees
  • Served as Bookkeeper, maintained accounting records of appropriations and expenditures, and prepared client invoices
  • Scheduled and prepared agenda of meetings, and appointments
  • Maintained president’s calendar and coordinated appointments, scheduled meetings, and events
  • Took notes of correspondence, and reported minutes of meetings

Education

Master of Business Administration 
Master of Management & Leadership 
Bachelor of Business Administration 

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