SUMMARY

• To secure a challenging position as a Tier 3 desktop Engineer/ System Administrator wif a firm that allows growth potentials.
• Build and Configure SCCM serversBuild, troubleshoot, and configure desktop and laptop PC’s: Dell, HP, Toshiba, and Compaq
• Install and troubleshoot operating systems: Windows 9x/2000/XP/Win7,Win 8/ Win 10, Windows Server NT/2000/2003/2008/2012
• Install, troubleshoot, and configure hardware: NIC cards, hubs, routers, cables, local/network printers, desktop PC’s, laptop PC’s, IOS (me phones me pads), & other peripherals.
• Install, troubleshoot, and configure various applications: Microsoft Outlook, Excel, & Word, etc.
• Active Directory service 2003, 2008, 2008 R2.2012 R2DNS, DHCP.emote desktop and VPN Connection.
• Installing and configuring Windows server 2003, 2008, 2008R2 and 2012R2
• Installation, configuration and administrating Exchange 2003, Exchange 2007 and Exchange 2010
• Deploying OS through WDS and MDTHealth Checking and Patch Activity for Servers.
• Installing, configuring & administrating File servers in windows server 2008, 2008 R2.
• Installation & configuration of Certificate Authority and ability to create and renew certificates for servers.
• Assign permissions, reset passwords create group policies, and Manage user accounts in Active Directory
• Migrated users from Lotus CC Mail to Microsoft Exchange
• Create trouble tickets and generate reports using Remedy
• Create trouble tickets and generate reports using Service Now
• Configuring and troubleshooting TCP/IP connectivity issues.
• Configure Outlook clients to connect to Exchange servers.
• Applications Support and Upgrade (MCKESSON HPF, GE CENTRICITY BUSINESS and MEDCONNECT. ETC)
• Altiris deployment console.Experience wif Altiris Management console (Installing Microsoft Patches and applications)

TECHNICAL SKILLS

• Microsoft Office Suite 2003,2007,2010
• Microsoft Outlook 2007, 2010
• Lotus notes 5.11, 6.0, 6.5, GroupWise 4.1, 5.0,
• Ghost 10, 11, PcAnywhere 8.0, Remote Desktop
• Altiris deployment
• Norton Anti - virus 10, McAfee Anti-virus 8.0, 8.5
• Sophos safeguard encryption
• Remedy/Opas, Service Desk, Peoplesoft
• Cerner Millennium,, IPROB, Site of Care, Centricity,, Dragon, Aria, Azyxxi, Amalga, GE IDX WEB and Centricity.
• Platforms:MS Server 2008, 2003, 2012r2, Windows 10 and Windows 7 Professional/Server/Advanced Server, Microsoft Exchange, Windows XP,
• Networking:TCP/IP, FTP, Internet, 802.11 Wireless Security, Active Directory, DNS, DHCP
• Altiris Management
• McAfee encryption.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Engineer / SCCM Engineer

Responsibilities:

• Design, implement and manage complex SCCM 2012 Windows 7 and Windows 10 Desktop solutions.
• Responsible for building SCCM server
• Implement and Manage Enterprise Desktop and Data Center Transformation solutions
• Work wif customers, on and off site, to achieve and exceed goals and objectives
• Provide excellent written and verbal documentation and reporting
• Cooperate and collaborate wif colleagues in a team oriented environment
• Troubleshoot OSD task sequence errors wif SCCM 2012
• Image support for Windows 7 and Windows 10 desktops and laptops
• Create end user and technical documentation
• Troubleshoot SCCM 2012 Client Issues
• Windows 7 and Windows 10 64 bit troubleshooting and best practices
• Create SCCM 2012 Application Deployments and Packages
• Deploying OS through WDS and MDT
• Create custom SCCM reports wif SCCM 2012
• Capture and Restore user data using Microsoft USMT
• Examine SCCM 2012 Client and Server Logs
• Add, Delete, Modify and Move Active Directory user/computer accounts
• Ensure Windows 10 Baseline Compliance
• Create, Delete, Modify and Move SCCM collections
• Deploy SCCM 2012 Client agent on Windows 7 and Windows 10 Machines via SCCM 2012 Console
• Monitor and troubleshoot SCCM 2012 Deployments, Applications and Task Sequences
• Responsible for Creating NOAA NESDIS Baseline Image.
• Create Documentations for Tier 2 Desktop support on how to image new Workstations and Reimaging old workstations.
• Configured OSD and PXE booting for master image.
• Configured Windows Updates and software delivery procedures.

Confidential

Senior Desktop Engineer / System Administrator

Responsibilities:

• Responsible for providing 1st level / 2nd level/ 3rd level support to end-users in troubleshooting and resolving PC/Server problems.
• Handle the tasks of creating, documenting, publishing, and communicating policies and processes that impact the life cycle of the PC
• Perform installation, configuration, migration, upgrading and maintenance of desktop PC/Server, software and related peripherals
• Develop as well as implement application test plans, including both integration and full system test plan
• Review and provide input to team members and managers on issues related to patching, integration, application delivery, and on-line documentation
• Create build specifications to ensure proper direction during testing, and implementation of the life-cycle of PC
• Create Baseline Images for NOAA NESDIS
• Run Sysprep and Capture images wif Sccm on a VMware.
• Troubleshoot Network Connectivity Issues.
• Setup Video Teleconferencing and WebEX for meetings.
• Troubleshoot DOD CAC Card issues for users using Active Client.
• Configure Dell laptops to use DOD CAC Card for McAfee Encryption login.
• McAfee E-policy Administration.
• Created hardware independent master image for desktop refresh/domain migration.
• Team Lead on the NOAA NESDIS Refresh Project.
• Provided training and support for Windows 7 and Windows 10 desktops and laptops
• Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM
• Configured PC's for networks and performed break/fix troubleshooting and resolution
• Provided software support for Microsoft Office applications
• Performed hardware, printer, and network installation and support

Confidential

Desktop Support Engineer

Responsibilities:

• Installation and configuration of TCP/IP/ DHCP/WINS and DNS
• Network printers’ configuration and installation
• Hardware and software installation, upgrade and support.
• Setup of Local Area Network Training rooms
• Manage Hospital network back-ups. (TSM)
• Worked on Upgrading Applications: (MCKESSON HPF, GE CENTRICITY BUSINESS and MEDCONNECT ETC)
• Installing and configuring Windows server 2003, 2008 and 2008R2.
• Assign permissions, reset passwords create group policies, and Manage user accounts in AD.
• Provide technical expertise in troubleshooting various Microsoft and Clinical specific applications.
• Worked wif interdisciplinary team including Executives, Doctors, Nursing, Pharmacy, Lab, Site Facilities.
• Applications Support and Upgrade (McKesson HPF, GE Centricity business and Medconnect). Installed and upgraded Microsoft office products on user’s workstations.
• Advanced knowledge of all aspects of applications and systems supported.
• Configured network PC's and Laptops wif Windows 2000, XP Operating systems
• Imaging computers through SCCM and Altiris client.
• Have 10 years experience working wif dell computers.
• Experience troubleshooting between Exchange server and outlook Client.
• Troubleshoot Microsoft office Applications.
• Lead Technical team on all company projects.

Confidential

Desktop Support Engineer

Responsibilities:

• Provide support for Windows 2000/XP systems, provide problem resolution and service request actions for desktop workstations, laptops, peripherals, and Blackberry devices.
• Provide technical expertise in troubleshooting various Microsoft and Clinical specific applications.
• Create trouble tickets using Remedy and Remedy Change Management.
• Install and configure PC hardware and software.
• Installation and configuration of Network printers
• Troubleshoot laptops and desktop computers
• Configure remote desktop connection on workstations.
• Installed, maintained and administered Altiris Deployment Solution.

Confidential

Desktop Support Technician

Responsibilities:

• Troubleshoot user’s workstation, wins 2000 professional and win xp professional.
• Part of a team that migrated from GroupWise to Outlook Add new computers to the domain
• Part of a team that rolled out windows 2000 to winxp pro
• Installation and configuration of PC hardware and software
• Created and administered windows based user accounts.

Confidential DC

Desktop Support Technician

Responsibilities:

• Part of a team of technical associates employed by Hewlett-Packard providing comprehensive and in- depth technical support for over 5000 users for Georgetown university hospital
• Produced a testing plan and implemented the testing of all software for all legal projects
• Converted all legal paper documentation to electronic through a document management system
• Created jobs and patch management along wif software maintenance in Altiris express deployment
• Train selected groups on how to troubleshoot desktop application problems
• Altiris deployment console, Remedy
• Provided daily support to clients on network