PROFESSIONAL EXPERIENCE

• Required government security investigation and may meet eligibility requirements, including Confidential, for access to classified information.
• Eligibility for a DoD Top Secret clearance is required
• Requires reliable attendance at customer site during work hours required by customers and tenants
• Must be able to successfully pass an extensive background check and obtain a security clearance after offer letter is extended
• Certified in relative systems such as AMAG, CCURE, MILESTONE, and/or BOSCH, wifin 6 - 12 months of date of hire
• Must has at least five years of experience utilizing MS Office Programs (Excel, Word, Access, and/or PowerPoint)
• Must has at least one year of verifiable experience wif teh federal government and/or DoD
• Provide system capability and skills for program and implementation of: automated access control system handling badging, CCTV, alarm, etc. to ensure operational readiness of teh system at all locations, and be responsible for adding/ removing employee facility accesses.
• Ensure accuracy of data and keep information real time. Provide required reports.
• Provide support to Site operators and ensure dat they are trained and certified in their responsibilities.
• Conduct audits and inventories.
• Support and provide guidance regarding physical security awareness programs.
• Lead special projects, such as development of new access badges, mass records updates, or re-badging.
• Ensure timely delivery or products and services from vendors as required to support teh program.
• Coordinate and make recommendations on all upgrade projects and initiatives.
• Maintain and/or update physical security plans, drawings, and other required documentation.

PROFESSIONAL EXPERIENCE

Data Center Operations Specialist Command Center

Confidential, MD

Responsibilities:

• Providing immediate action as a first responder to issues in teh Production Environment
• Troubleshooting Linux server issues, websites, virtual network devices using PuTTY
• Executing and documenting scheduled web server restarts, cluster restarts and ripple restarts using CA APM Introscope Web Application Management
• Documenting and managing technical Linux commands and procedures in ServiceNow
• Utilizing Outlook, Skype, Slack, and ServiceNow notify to alert essential personnel during critical T. Rowe Price issues such as facility and data center alerts
• Triaging technical server issues and Violations using PagerDuty and New Relic
• Monitoring application, cluster and node activity using CA Wily Introscope
• Ensuring company-wide server cycles start and complete as scheduled
• Creating, editing and monitoring weekly server backup schedules on Excel Spreadsheets
• Moderating and providing support and troubleshooting for Cisco WebEx Conferencing
• Collaborating and communicating wif all Global Net technical support teams to communicate effective strategies and solutions for each technical issues
• Executing IBM Mainframe Data Changes when necessary
• Executing Oracle Database Data Changes when necessary
• Providing 24-hour support and training for Tier 1 and Tier 2 staff when needed
• Spectrum performance and health monitoring of Unix servers and network hardware via:
• Active SNMP and ICMP (ping) polling
• Reacting to traps sent by monitored devices
• SystemEDGE OS and application monitors
• VAIM monitoring for AIX Lpars
• ZONEAIM monitoring of Solaris zones
• CA Application Performance Management and CA Spectrum

System Administrator

Confidential, MD

Responsibilities:

• Purchasing and managing hardware equipment and software licenses
• Building and imaging PCs for deployment using PXE boot
• Ensuring dat systems has all necessary updates and proprietary software using SCCM
• Providing remote support using Skype and Bomgar to make system configurations
• Conducting on-site user security awareness training
• Troubleshooting DNS and DHCP network connectivity issues
• Ensuring dat new systems are company compliant
• Writing SQL Scripts to Manage and Repair tables, index, and views
• Tracking and monitoring database performance using Enterprise Manager Console
• Creating Tablespaces, Users, and Roles for Database as needed
• Performing and managing database backups using Oracle RMAN
• Upgrading Windows 7 Enterprise to Windows 8.1 Version OS wif data migration
• Upgrading Windows 8.1 Enterprise to Windows 10 Pro Version OS wif data migration
• Appropriately mapping network drives and shared folders
• Configuring NTFS, user access and groups
• Replacing and installing network printers
• Installing proprietary Software installation including TaxWise 2017, Outlook, Adobe Reader, QuickBooks, Microsoft Office

Confidential, VA

Desktop/Helpdesk Analyst A

Responsibilities:

• Providing 24/7 technical support for FDIC field employees and at all FDIC locations
• Managing and configuring Active Directory user accounts
• Setting up Outlook profiles and Troubleshooting Outlook and Exchange Issues
• Installing FDIC-Issued software per request after approval
• Troubleshooting Citrix Zen Applications and issues
• Managing VDesk Virtual machines using VMware
• Troubleshooting PIV Smartcard login issues
• Mapping network drives and shared folders
• Troubleshooting Remote Access using Remote Desktop, FastAccess, and WEBVPN
• Troubleshooting SharePoint and Specialized FDIC sites
• Creating and Resolving tickets using both Remedy and ServiceNow Applications
• Troubleshooting Apple products such as iPhone, iPad, MacBook Air and MacBook Pro
• Configuring Blackberry Enterprise Profiles and Avaya IP Voicemails per request
• Re-imaging and configuring computers to reuse for new clients and VIP personnel
• Asset Management Team-Taking accurate inventory for all FDIC-issued equipment
• Reporting lost or stolen FDIC-Issued equipment
• Managing RICOH and HP Network printers, devices and peripherals
• Leading technician on teh imaging team processing 50+ laptops per week during refresh

Environment: al Protection Agency (EPA) August 2015 - November 2015

Data Analyst/ Helpdesk Analys

Confidential, Washington, DC

Responsibilities:

• Providing Tier 1 and 2 desktop support and hardware training for EPA employees at Potomac Yard (VA) and Constitution Ave (DC) as needed
• Responding to and documenting all issues using teh Remedy ticket management system
• Prioritizing and resolving service call issues according to severity of teh issue and SLA
• Managing office print server and troubleshooting DHCP network issues
• Assigning and re-assigning network printer for Xerox WorkCentre, HP Office Jet, Canon Image Class or Lexmark models
• Utilizing Bomgar Remote desktop to identify application or network communication issue thoroughly reported by customer and documenting client experience
• Worked progressively from a Tier 1 PC Technician and was Promoted to a Tier 2 Data Analyst for teh remainder of teh EPA/DELL Hardware Refresh Project
• Asked to remain on teh project and worked closely wif teh Project Manager (Malcolm Dixon) to complete teh project successfully wif commendations from EPA employees
• Ensuring all Dell laptops are received per shipping invoice, document serial numbers for all new inventory and Assigning Hardware and Creating CSV Uploads for each user PC
• Coordinating shipping dates and content wif EPA and DELL personnel
• Assisting imaging team wif Win7 OS installation on standard desktop for EPA desktop deployment as needed for support
• Overseeing PC operations by Tier 1 Technicians in accordance to EPA/DELL Standards

Desktop Support Technician

Confidential, Washington, DC

Responsibilities:

• Providing Tier 2 and Tier 3 Technical On-site & Remote Support for AFP News Agency
• Providing On-site, White-glove technical support at White House AFP office
• Documenting and recording all support calls and resolution using Remedy ticket system
• Maintaining documentation for computer equipment loaners to support for Traveling Journalists, Photographers and Reporters as issues are encountered
• Troubleshooting and Configuring Lenovo laptops for AFP employees
• Executing scans for Virus Removal and Data Monitoring wif Sophos Antivirus Software
• Executing scheduled weekly backup wif Shadow Protect and Storage Craft Software
• Troubleshooting technical video display issues (LG, Sony, Samsung, etc.)
• Providing and supporting temporary LAN setup for special events such as Government Conferences; Video for meetings and seminars at teh IMF building
• Configuring and troubleshooting iMac, Power Mac G5 Desktops, and MacBook Laptops while performing system upgrades as needed
• Configuring and troubleshooting Lenovo Carbon X1, Yoga and Dell Latitude while performing system upgrades as needed
• Configuring and troubleshooting and configuring IPad and conference room equipment
• Configuring and troubleshooting smart office devices such as smart locks, smart lighting, office cameras and smart thermostats
• Troubleshooting OLED, LED, LCD televisions, monitors and connections
• Troubleshooting DSL cameras and data storage equipment