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Customer Service Representative Resume

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Pensacola, FL

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Objective: A challenging career as an Administrative Assistant.

Experience

Confidential Pensacola, FL
Customer Service Representative 03/2010 to 02/2011
In-put customer information into computer.
Discussed cable television equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.
Successfully handled customer complaints and concerns with cable service and billing issues.

Confidential Port St Lucie, FL
Records Specialist 04/2004 to 12/2009 
Daily coding and Data Entry of Police Reports. 
Notary. 
Trained Records Specialists to enter reports, citations, alarms and domestic violence photos
Assisted Court Liaison with warrants and subpoenas and assisting State Attorney\'s Office with reports and evidence needed for court per request.

Confidential Jensen Beach, FL
Custom Decorating Coordinator 07/2000 to 04/2004
Executed daily operations of Custom Decorating Department.
Kept customers informed of job status.
Ordered and Received product needed for job order. 
Trained 3 coordinators in 3 different Stores.
Monitored progress of job order throughout production.
Successfully handled Installation department and installer’s schedules.
Supervised 6 decorators in 4 studios entering their orders, scheduling, and resolved conflicts.

Education

1 yr General Studies 
Certifications

  • Nurses Aide Certification
  • CPR Certification
  • First Aide Certification
  • Sanitation certification

Highlights
Strong training skills
Well-organized and efficient.
Skilled at encouraging others and developing rapport.
Self-motivated and assertive.
Quickly learn procedures and methods.
Over 10 years experience in office and Customer Service.
Familiar with computer software.

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