Objective:

Seeking a technical position to make use of my 16 years of technical experience.

TECHNICAL SKILLS

Software:

VMware

VMware vSphere Hypervisor ESXi , VMware player 2.0, VMware Server, VMware Workstation 7, Microsoft Virtual PC 2007, MAC OS X, Citrix Receiver for MAC or Android, Microsoft Office suite all version, NT 4.0, 95, 98, Win 2000, XP, Win Vista, Windows 7, Win CE, Win Mobile 6.5-7, Dos, Linux Ubuntu, Windows Server 2003, Windows Server 2008, Quest Migration Manager, MS FrontPage, Adobe Dream Weaver CS3, Adobe LiveCycle Designer ES 8.2, Adobe Professional/Reader 9, Photo Shop CS2 7.0, Good Enterprises Email, Logmein Rescue/Hamachi/Remote, Dameware, PcAnywhere v8-12.5, Symantec Ghost v8-Suite 2.5, MAATec Network Analyzer, Altiris, ArcServe backup v11, Novell NetWare 4.11, AS/400, SAP R/3 4.6B, Citrix VPN, WRQ Cognos Enterprise, Oracle client, Symantec Client Migration, Exchange, Lotus Notes 6.5-R5-R7, BMC Remedy IT Service Management, Active Directory, SMS 2.0,

Hardware:

Blackberry, Pocket PC devices, Palm, Dell GX260/GX270/GX1/790/990, Dell Latitude Cp/CPI Latitude Laptops, Cisco Catalyst 2950SX 48-Port 10/100 Switch IBM/Lenovo ThinkPad's, laptops, Modems Card Ethernet Network PC Card, Shiva Dialup servers, Pronet Series 70 LAN Hub, IBM Scanners, Xerox Color Printers, HP laser printers, Lexmark Laser printers, HP desktop PC's, Hp 2000cse Color printers, HP Color Scanners, Wireless broadband Modem cards, Wireless Linksys hubs, Print servers, Wireless G,B,A N, LAN network cards, Wireless Bluetooth devises, VOIP Routers, Box Hill tape backup, Cisco 7971G-GE IP phones. iPone, iPad, Mac, Samsung Tablets, Android, Windows mobile devises.

Experience

Desktop/Server Support Engineer

Confidential

• Support all faculty, students, and teachers, in all IT needs in an XP/Windows 7 roaming profile environment, MAC/Exchange/AD/Citrix, Environment, including various teacher/student/administration app, supported on all laptops/desktops/iPad's/iPhone's/Android devices
• Server spt. included Win server 2003/2008, Exchange 2007, VMW Servers spt, Active directory, act creation support and management.
• AD support included GPO management, dispersion of various policy changes, software, plugin and patch management across entire district.
• Responsible for server configurations, server down connectivity issues, power outages, contingency plans,
• Racking and unracking of servers, organization of racked server equipment, decommission/installation of servers. Wiring management.
• Worked in alliance with 4 other IT consultants including IT supervisor and director of IT. End user equip/software recommendations.
• Worked closely with facility, teachers, Students and principals of each school to ensure schools were running optimally and all IT needs fulfilled. End user/server level 2 level 3 support was required which included remote support for Citrix VPN, MS Office and Outlook.
• Support various electronic peripherals, projectors, Promethean boards, Elmo doc. cams, remote video conferencing, iPad's, wireless devises.
• Manage print servers and printers, add, configuration and connectivity issues of all printer, copiers scanners.
• AD spt. included transfer of faculty, teachers and std. home profile acts to other schools servers, mgmt. of AD/exchange distribution groups.
• Ghost imaging of Dell workstations/laptops, configuration, and distributing workstations, upgrading equipment as needed or necessary.
• Support managing Windows Server 2003 WSUS update server v3, managed all new updates to WSUS and disbursement to all workstations.
• Worked in accordance with hardware warranty team to recommend replacement of internal hardware replacement of all equipment.
• All support issues were managed with Remedy ticketing system, which was a key part in maintaining multiple support issues simultaneously.

Confidential

Desktop Support Specialist -

• Deployment refresh project, one of two consultants refreshing 350 users at local and remote offices across the US.
• Assisted/recommendations for predeployment for adjustment to final image, continually recommended changes to image throughout refresh which also included deciphering issues with some VB scripts and PPO updates.
• Developed imaging and deployment process with team to streamline efficacy in order to keep pace with deployment scheduled quota.
• Personally worked with each end user on a one on one bases to explain the upgrade process which included backup of existing user data, hardware upgrade and installation of specific set of programs each user depended on outside of base image.
• Supported software consisted of many various mainstream and custom applications. Environment consisted of very large lab presences.
• Lab software consisted of Brabender, Viscograph, ELN Capricorn Electronic Lab Notebook Regulatory software, and many others.
• Administrative software consisted of Lotus notes 6.5 and 8.5, Office suite 2003/2010, SAP, Adobe, Genesis, Oracle, Avenue, Citrix others.
• All software was tested along with Juniper and RSA VPN software Hardware Tokens were tested with user act before dispatched.
• Post deployment support was provided for each user until they were comfortable with new equipment/existing or updated software.
• Some users were supported with using remote SMS application and Symantec remote agent.

Confidential

• Assisted in the planning and development of the windows 7 pre-deployment, deployment and migration architecture.
• Worked in a team effort in discovery of present image inadequacy's and way to improve image for final deployment.
• Took lead role in working with end users survey/inventory of present machines, white glove approach was executed while working with top executives of firm. Post migration support was also handled delicately insuring a successful deployment was executed.
• Imaged machine using Altiris deployment console, pushed out required software packages, informed/discussed application not packaged.
• Worked with team to develop a systematic and efficient workflow to survey/inventory/migrate/deploy users in efficient streamlined approach.
• Worked with team on developing a VB script to gather end user applications and versions of user's applications inventory.
• Predeployment testing consisted of remoting into users machines using SMS and Windows remote desktop to finalize image for deployment.

Confidential

• System optimization project, Took part in a team effort to develop and execute end user system performance optimization for over 1000 end users desktop and laptops.
• Scope of project - develop a system wide optimization standard that would improve performance from the end user to the server while optimizing server resources and unnecessary network bandwidth utilization.
• Updated swap file configuration, page file defragging, various temp file cleanup, graphic customization, power management alteration,
• Notes database compacting, Notes mail file replication, Novel Cache clean up, unnecessary network mapping
• Performance tweaks were performed among other proprietary script applied to achieve peak performance from end user system to the server.
• Configuration was implemented manually on each users system while taking an inventory on equipment and logging system current setting.
• Heavy user's interaction was taken place explaining performance upgrades and system changes.
• Worked with team members to organize and schedule project order and execution.

Confidential

Desktop Engineer

• Supported 60 users in a Windows XP environment, initial support consisted of imaging laptops/desktops, transferring data from Bear Stearns existing desktop PC's and demerging from JP Morgan network to new independent servers, desktops, domain and bringing new firm online.
• All equipment was setup including monitors, printers, laptops, docking stations, desktops, scanners, Blackberry phones.
• Exchange data was migrated utilizing Quest Migration Manager for exchange.
• After cutover users needed heavy phone/desk side support/config to get up and running. All desktop PC's, printers, peripherals, Blackberry.
• Worked with senior system engineer on VMware installation and configuration also including Altiris Deployment server.
• MS Outlook Exchange accounts setup/configured, support for various demerger issues, group policies and credentials rights.
• Setup/configuration/support of Citrix accounts. Configuration/Cleanup of Active Directory users accounts.
• Install/config/support all apps - MS Office, Citrix, Quodd market data application, Imanage WorkDocs, Sungard Investran, QuickBooks Ent.

Confidential

Temp Systems Administrato

• Supported 50 users in a Windows XP financial environment, supporting users in two locations, including phone/helpdesk support for 20 offsite field team employees. 24/7 support was required for all users.
• Active Directory Setup/configuration/support of windows users accounts, Active Directory creation/mirroring using .ADMIN, group policy.
• Lotus Notes email account setup configuration, ID file configuration, troubleshooting/support
• Proactively monitors the LAN/WAN on a daily basis to prevent system faults. MaaTeck Network Analyzer Diagnostics/performance issues.
• Setup/trouble shooting configuration/granting access/permission to all Lotus Notes Databases.
• Setup/Support/configuration/password resets of Vasco VPN tokens.
• Worked closely w/off site helpdesk/IT support team for in-depth server error's/permissions problems, server errors, latency/performance issues.
• Supported/configured/maintained Windows 2003 Server and domain using HP Openview/Remote Console
• Supported/maintained/configured File server, setup/add/delete server shared folders for end user with appropriate server permission and access.
• Supported/maintained/config. tape backup server, Brightstor ArcServe Backup v11 include keeping track/labeling of backup tapes for archiving.
• Imaging of new/existing machines using ghost images, setup configure new users on new desktops/laptops. Installing and removing hardware.
• Transfer/migration data/users to other domains, coordinate with other IT administrators at other locations on different domains.

Confidential

System Administrator

• Equities Hedge fund trading floor support of 30 traders and hedge fund managers supporting all financial applications and market data feeds. Troubleshoot equity trading systems, cross compliance application issues, determine source of problems, order routing, identify solutions for internal and external clients phone support , using technical and analytical expertise and knowledge of systems.
• Windows XP/Office 2007, image trading platforms, application setup and configured of all financial software.
• Responsibilities included research and deploying of a cutting edge trading platform, setup/installed/configured peripherals.
• Installation configuration of Cisco Catalyst 2950SX 24-Port 10/100 Switch, Dell Poweredge Server, running Windows 2003 server.
• Exclusively responsible for all recommendation/purchase/configuration of hardware, software, printers, network switches and Internet provider,
• Worked closely with owner/president of company to develop a customized hardware trading system that would meet there high demands.
• Setup/installed, configured, networked 30 Dell PC's running Microsoft Windows XP.

Confidential

Desktop Support Specialist

• 200 New Store role out nationwide, remote setup and config of AS/400 PC's, with AS/400 print config. troubleshoot and configure IP routing,
• Worked with managers remotely for each store to setup hardware and configure drivers, special Dos mappings setup and configuration of UPS thermal shipping printers, configurations were performed by remote login to each PC using Landdesk management software.
• Instructed/guided managers of special configurations for stores were remote login was not possible
• Remote tools used were Symantec PC Anywhere and Landesk Manager.
• Worked with large Excel sheet to keep track/record equipment of all stores, advanced filtering and macros were used to sort and organize data.
• Worked closely with project manager to insure each store was setup and configured
• Setup and configure IBM POS server controllers for store registers, included mapping, tax config., fine tuning of server setting was extensive.
• Worked closely with POS controller team for instructions on setup for POS system, created document setup and configuration of POS system.
• Tasks changed hourly for added help for entire team, needed to multitask constantly in order to keep up with going live dates for each store.

Confidential

Lead VPN Deployment Migration Consultant

• Lead support technician rolling out over 250 laptop user w/current version of Cisco VPN v.4.6.02,
• Access Manger v.4.2 and Dial Analyses.
• Tech. support lead to troubleshoot advanced problematic VPN install/uninstall/connectivity issues.
• After successful completion of VPN project. Supported 400 users during an acquisition merger, company were being bought by Physicians word. Major sever changes were deployed during change over. Supported end users during transition and Microsoft Exchange disentanglement.
• Citrix Program neighborhood 9.0/Citrix time management installation configuration.
• Hardware configured Supported HP Desktop's EVO series, Dell Laptops various models.
• Support of all MS suite issues including Outlook connectivity, troubleshoot .PST and Archive files.
• Imaging, backup, ghosting, fresh installs, wireless connectivity/troubleshoot, printer connectivity.
• Test equipment use to troubleshoot Cat5 cabling, Fiber Optic cabling and wireless technology

Confidential

Desktop Support Deployment

• Supported over 500 end user in a mixed Windows 2000/XP and Novell environment. Provided helpdesk/phone desk side support.
• Main purpose of project role out over 200 windows XP Dell laptops and desktops to upgrade existing end users from windows 2000.
• Supported configured HP/Compaq desktop PC's, replaced configured various hardware.
• Imaging/ghost backup, configuring, transferring existing data manually to each workstation.
• Client had an extensive amount of proprietary software which all had to be configured, worked closely with engineering team.
• Setup/configure/troubleshoot/recommend solutions for Bloomberg Market data software/hardware.
• Citrix Client installation/configuration/troubleshooting.
• Setup configures wireless broadband access cards from Cingular and Verizon.
• Active Directory management, support of computers and users act, password resets, account modification and OU placement and organization.

Confidential

Desktop Support Specialist End User Software/Hardware System Support, contract .

• Summary - General IT support, network support, hardware/software support, installation configuration, troubleshooting, new hire builds, user refresh builds, ghost backup, data recovery, data migration, network connectivity/troubleshooting.
• Supported over 700 end users, managers, directors and president of company. Multitasking was critical to keep pace with work flow.
• Daily tasks included, new hire setup/ imaging/configuring/laptops/desktops/PDA/Blackberry, printer setup and maintenance.
• Ghost backup and recovery, system failure and upgrade existing users, migrate user data, PXE sever builds, Symantec Client Migration SCM , SMS software deployment, software packing, iPass Endpoint policy management. Security patches deployment/configuration.
• Hardware repair - laptop/desktop/scanners/printers, peripherals, repair/service including all HP, Cannon and Xerox printers/scanners,
• Remedy ticketing system, received all technical issues related to all application, hardware/peripherals, user technical issues.
• Various troubleshooting/problem tickets solved each day include MS Office Suite, various windows errors, VPN connectivity, wired and wireless connectivity, printer connectivity, various security patch install and configuration, software request, AS/400 client install/troubleshoot.
• Supported Cisco IP phones instillation/configuration/troubleshooting. Active Directory password reset and configuration.
• Cisco Patch panels/routers, end user network connecting/troubleshooting, wiring closet configuration/troubleshooting/connecting.

Confidential

Desktop Support Consultant Deployment Migration Project, Contract.

• Configured Novell client 4.90 in a Windows XP SP2 environment, design user deployment schemes, updates deployment scripts.
• Level 2 Deployment Technical Support, hardware/software support, /upgrade, secondary applications scripting, deployment conflict resolution.
• Software supported, iManage, PC Docs, Lotus Note, Microsoft Suite, Time tracker software.
• Ghosting and cloning hard drives Network Boot-up Imaging, staging and prepping user profiles before deployment.
• Lotus notes 6.5 upgrade from 5.x, installation and configuration of lotus notes databases, Pistol Star password configuration for network login.
• Scheduling with end users to stage and deploy upgrade.

Confidential

Desktop Support Consultant End user software/hardware system support project, temp fill in contract .

Standard Desktop Support Role, Skills and work experience similar or duplicated to positions shown throughout resume.