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Helpdesk Analyst Resume

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UsA

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Target Entry Level Helpdesk Position

  • Upcoming National College graduate offering a strong academic background in IT combined with excellent internship experience as a helpdesk analyst.
  • Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
  • Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education
Enrolled in Information Systems Engineering [ISE] Associate Degree Program

Concurrent Employment with College Studies

Student Helpdesk Technician, Confidential
2007 to Present

  • Provide networking/desktop support and perform mainframe and account maintenance tasks.
  • Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.

Material Handler, Confidential 2005 to 2008

  • Leveraged strengths in forlift, shipping and receiving working materials and production operation

Technology Summary

Certifications: CompTIA A+, Network + Systems: CICS/ISPF/Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3, , Mac OS Databases: Oracle, ADB2, Relational Databases Languages: Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java Software: MS Project, MS Visio, MS Office, Lotus Notes

IT Experience

Helpdesk Analyst / Intern 2007 to 2008

  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
  • Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

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