SUMMARY

IT Professional with strong experience supporting and maintaining, TSO, Lotus Notes 8.5, MS Windows 2000/2003/2008/2012 Servers, Active Directory, Exchange v5.5, 2010, Windows 03,08 2012 Servers. Performed AD support, adding, deleting user accounts, groups, resetting passwords and managing servers in a global enterprise network.

TECHNICAL SUMMARY Hardware:

IBM PC Compatibles, Bay Hubs, Bay Centillion Switches, Bay Routers, Bridges, Repeaters, Modems, V.35, All-LAN Cables, RJ45, EIA/TIA-232, Combination Compaq, IBM File Servers, Interface Cards, Data Analyzer, Breakout Boxes, Punch Tools, DASD, SUN MicroSystems Enterprise 3000, Disk Array DLT 4700, DLT 15/30 Tape Drives , Combination Compaq drives, HP D Class 9000 Server, Micron NetFRAME 6000 server series, Micron Transport GXv.x Laptops, Panasonic Tough Book, Micron Client Pro Desktops, CSU/DSU, Cisco 4000 Routers, Cisco Family series Nortel BH5000 450T24 switches, Pair Gain modems, Dell Power Edge 350, 2650 servers , Cisco 2950 series switch, Blackberry, Aventail

Software:

DOS, UNIX, Windows NT/2000/2003/AD Server, Novell Netware v5.x, Novell Net IQ Mgr, LDAP, VPN, Snagit, WinRiskRe, e CBO, Kintana, OFAC Prime , Client Extranet, Salesforce, WinClaims, SAP CORP, SAP Netweaver, Lotus Notes 8.5, Dominoe Admin Client 8.5, AIX, Sun Solaris, Oracle, DB2/2, SQL, Sybase, PeopleSoft, Rapid SQL 8.5, SNMP, Telnet, TCP/IP, IPX/SPX, FTP, SFTP, Microsoft SMS 2.0, MQ, IBM Tivoli 3.1.3, AS/400, RAS, DNS, DHCP, Remedy v.4.05.02, VMS, Win 7 8, Win2K Server, MS Exchange 2010, MS Outlook 02, 03, 07 , MS Office 2007, IBM Tivoli Identity Mgr v.4.6, SAP RAS, Citrix, Remedy v. 4.05.02, ACF2, TSO, OL, VSAM, CICS, OPC, VMS, RACF, SPUFI, OPID, CICS, LANDESK, Star, Hyena v7.2, Aventail, Server 2K8, Server 2K12, Active Directory, M.S. Hyper V, Oracle Virtual Box.

EXPERIENCE

Confidential

ENTERPRISE SYSTEM ADMINISTRATOR

• Create, manage and modify AD, LAN/Louts Notes IDs and Mainframe applications
• Create manage and modify SAP CORP ids and add roles, tables and password reset.
• Grant access by adding users to OU's and global groups in Active Directory
• Create manage and modify user accounts on Oracle, SQL and Sybase servers
• Create, manage, modify Oracle, SQL, Sybase roles and tables for user accounts
• Update user account in Lotus Notes Global Address book
• Create folders, and apply NTFS and Share permission to resources
• Grant global access to users using Salesforce and OFAC PRIME application
• Create DB2 Tables and configure access to UPTBUSER, UPTBTEMP fields.

Confidential

IT Instructor

• Currently teaching courses in A , MS Exchange 2010, XP, Vista, 7 8, Virtualization
• Windows Server 2003 08 Configuration, Network Security Fundamentals, Ethical Hacking
• Server 2012, Hyper V., Windows PowerShell Cmdlets, Active Directory Integrated Svcs.

Confidential

IBM TIVOLI IDENTITY SECURITY MGR ADMINISTRATOR

• Create/delete/modify TSO, AD and Exchange accounts for Field Users
• Create/delete/modify accounts in IBM Tivoli ID Mgt enterprise software to Provision accounts in Active Directory, Exchange and LDAP databases.
• Provide telephone support to business partners in the Field
• Troubleshoot problems to allow business partners to access their accounts.
• Support and administer network activity, trouble shoot and report TCP/IP activities
• Administer system / user logon IDs for multiple platforms and diverse systems environments

Confidential

GLOBAL ENTERPRISE AD/EXCHANGE/TSO ADMIN

• Level 3 global enterprise network enforcement, security and intelligence information technology administrator
• Create, manage and maintain Active Directory, MS Exchange, TSO, OL and Windows NT accounts and databases for multiple business units across domains
• Create groups and apply permissions to domain local, global groups and folders
• Create mainframe accounts and grant permissions to applications as requested
• Analyze, troubleshoot and resolve network security issues in a timely manner
• Responsible for meeting service level agreement for business units within a 24 hour time frame
• Strong working knowledge of LDAP protocol and its application
• Create/modify SMTP client email records where necessary
• Create/modify Passport accounts for end-user mainframe applications
• Enforce Sarbanes-Oxley compliance for consistent IT access security

Confidential

HELP DESK ENGINEER LEVEL II

• Responsible for remote enterprise network desktop management of 16 major hospitals nationally
• Conformed to the strict codes of HIPPA rules and regulations
• Managed Citrix server and desktop managements of PC's accessing published applications on Citrix platform. Applications like Cerner, Star, HBOC,
• Reset hung processes for applications running on Citrix platform
• Responsible for remote management of AS 400 servers. Zap ports on AS 400 printers
• Reset hung processes, reset password, created password, reset printer on AS 400
• Responsible for remote desktop troubleshooting of clients desktops using SMS management tool
• Provided enterprise level management of Active Directory on MS Windows 2000/2003 Servers. Unlocked accounts, added users to groups and disabled accounts plus password reset.
• Configured/managed email accounts for users on MS Exchange and Novell GroupWise Servers
• Configured/managed email accounts for end users using MS Exchange/various versions of MS Outlook
• Responded to change controls and daily updates of application deployment
• Troubleshot and resolved Lotus Notes issues involving users time sheets and expense reports
• Monitored network change controls and alerts using HP Open View

Confidential

OPERATIONS ANALYST PART-TIME

• Managed IBM 4174 390/OS2 mainframe system
• Run batch jobs using JCL and OPCEA Tivoli scheduler
• Managed tape library and weekly backup schedules and procedures
• Processed weekly financial reports for insurance underwriters
• Processed reprints of contract documents as requested
• Troubleshot mainframe hardware and software issues
• Published Turn Over notes for end of work shift activities
• Provided Help Desk LAN support to end-users on weekends
• Provided support to users utilizing Windows 2000 Server

Confidential

SENIOR LAN/SYSTEMS ADMINISTRATOR

• Analyzed and resolved LAN/WAN telecommunication related connectivity issues that involved software and hardware devices such as Cisco Routers, Switches, Servers, Desktops and Notebooks.
• Managed all servers and applied patches. Responsible for all upgrades to servers.
• Provide level 3 Tech support to NCC Help Desk
• Assigned primary contact duties for DHCP, DNS, and WINS installs, configuration, testing, integration, repair, upgrade, management and maintenance of servers/applications.
• Lead tech for all RAS and Dial-up diagnostic testing related connectivity issues.
• Documented and published technical writing for RAS procedural steps on how to configure RAS clients. Assist mobile users globally, with remote Dial-up connectivity issues.
• Provided enterprise level management of Active Directory on MS Windows 2000/2003 Servers. Unlocked accounts, added users to groups and disabled accounts plus password reset.
• Created, modified, and maintained domain, e-mail, host, and user accounts database.
• Task leader for IP addressing resolution issues as mandated by AFRC.
• Built, configured, maintained, and supported servers, desktops, and laptops hardware, software installation, patches, software migration and bios upgrades.
• Provided vendor contact technical support for ordering computer hardware and software parts for the U.S. Air Force Lockheed personnel regarding networking equipment

Confidential

CAD/UNIX SYSTEM ADMINISTRATOR, CONSULTANT

• Responsible for UNIX, NT and IMAN account creation
• Monitored HP-UX vital signs metric utilization CPU, Memory utilization Disk space I/O utilization, Network utilization collision rate
• Installed/upgraded software on UNIX, NT, Win 9x, Win 3.x workstations
• Assigned permissions to part files for CAD engineers users, and user accounts

Confidential

LEAD HELP DESK TECHNICIAN

• Monitored, supported, installed and upgraded web based e-banking and e-commerce software
• Diagnosed hardware and software errors on workstation and server, thus reported and resolved problems in a timely manner
• Supervised a staff of six technicians
• Provided technical support to end users how to efficiently use web based applications
• Documented, maintained and reviewed error logs for quick problem resolution

Confidential

SYSTEM SUPPORT ANALYST TECHNICAL SERVICES

• Monitored, controlled and installed minicomputer, server and desktop hardware systems, peripheral equipment and software
• Diagnosed hardware and software problems on minicomputer, server and microcomputer systems' report and resolve problems as directed
• Scheduled, performed and monitored production data processing tasks and backup procedures: processed production output as directed
• Responsible for account creation and maintenance, security authorizations and access controls for users
• Assisted with the development of computer applications, including Internet and World Wide Web applications
• Assisted with technical support and training
• Monitored inventory supplies and report ordering needs
• Maintained and reviewed logs and other documentation as directed
• Loaded patches and performed software and firmware upgrades to servers and workstations

Confidential

CONSULTANT-SYSTEMS ANALYST, TELECOM SPECIALIST TECHNICIAN

• Monitored SMS Distribution Progress at the server and workstation and reported status to customer
• Provided backup support and maintenance for AIX.
• Troubleshot SMS distribution problems at the server and workstation level
• Troubleshot client/server problem via PC remote computing
• Backed-up file servers over WAN to all field offices across remote sites
• Troubleshot network failures and dispatched ISC to field office sites
• Troubleshot WAN using IBM's, Tivoli and Novell ManageWise software to determine host failures
• Responded in timely manner to network file server issues in order to minimize customer down time for local and remote sites
• Installed Netware 3.12 and Windows NT 4.0 operating systems, video cards and partition drives
• Replaced malfunction hard drives, Tape drives, NIC cards, keyboards, and peripheral devices
• Assembled PC for SAA Communication Server
• Ran weekly file server maintenance using Bindfix and Virus Scans to ensure data and system integrity
• Responsible for file management, database management, and file restorations
• Performed application and client server analysis
• Loaded, configured and installed Windows NT 4.0 server and workstations
• Configured IBM SNA and SNMP protocol for SNA Wide Area Network Communication Server
• Ran defrag on Cubix Dial-up Inband Communication Servers
• Involved with hardware and software major system migration
• Wrote backup procedures for Windows NT, Solaris and Unix backup operations
• Responded to disaster recovery and supported Y2K environment
• Assisted, advised and supported War Room Strategies, procedures and problem resolutions
• Trained new staff recruits

Confidential

PC TECHNICIAN PART-TIME

• Assembled, repaired and troubleshoot network ready workstations, file servers and multimedia systems
• Installed application software and operating systems
• Installed services, network configuration, hardware integration and upgrades
• Serialized PC main board and peripheral add-in controller devices

Confidential

ADMINISTRATIVE AID II, INFORMATION SPECIALIST

• Monitored, supported, troubleshoot, operate file servers, print servers, and workstations on a Novell and NT LAN
• Assisted in maintaining and modifying operating systems and programs
• Determined and solve problems relating to software and hardware
• Provided analysis and perform programming tasks in developing data processing application for the unit
• Reviewed error messages and provide first level problem resolution
• Trained and assisted users in the operation of program testing and hardware configuration

Confidential

VOLUNTEER

Involved in the installation of CAT 5 Cables, Patch Panels, Punch Down Boxes and RJ45 Pinouts for various Hartford area schools