SUMMARY

• Experienced Information Technology professional with expertise in Operating Systems, application deployment and enterprise wide management systems (SMS, Ghost Enterprise, Windows Deployment Server, McAfee, Kaspersky, Altiris, Computer Associates, LanDesk and SCCM). Excellent trouble shooting and problem solving skills.
• Strong background in PC and Intel Server hardware and operating systems. Recognized as a key player within an Information Technology support role. Work closely with internal IT customers and business liaisons to ensure that the technology that IT supports meets the business needs.

PROFESSIONAL EXPERIENCE

Confidential

Endpoint Engineer

Responsibilities:

• Deploy Software using SCCM 2012 R2.
• Maintain computer compliance using SCCM DCM Rules.
• Create Task Sequences to deploy departmental software.
• Manage images using SCCM MDT and imageX.
• Manage Group Policy.
• Test new software coming into the environment.
• Facilitate UAT for new software packages.
• Evaluate new hardware and set standards for configuration.
• Support Mobile Data Computers (Dell XFR series) for Police and Fire Departments.
• Application Support.
• Level 4 Technical Support.

Confidential

Systems Infrastructure Engineer

Responsibilities:

• Create Windows 7 images using Microsoft Image X.
• Create software packages.
• Computer Associates IT Client Manager to deploy software.
• Administrator of WSUS to deploy Microsoft Security Patches.
• Responsible for coordinating security updates for common applications (Java, Adobe, etc...)
• Provide Tier 3 technical support.
• Liaison between Deskside Support, Service Desk and the Engineering Team.
• Develop strategic plan for hardware, operating systems, MS Office and core software.
• Evaluate new hardware and software.
• Responsible for testing applications for Windows 7 compatibility.
• Create and maintain Windows 7 images using SCCM.
• Package software installs.
• Work with Business Units for signoff on User Acceptance Testing that the packages that were created for deployment are functioning correctly.
• Create distribution packages to be deployed using SCCM.
• Provide Tier 3 support for any issues that could not be resolved by the Service Desk or Desktop Support teams.
• Worked closely with the Service Desk and Desktop Support teams as a way for them to provide feedback for any issues that they are experiencing.
• Responsible for analyzing discovered applications using Microsoft ACT data.
• Responsible for testing applications for Windows 7 compatibility.
• Package software using Wise Package Studio.
• Create distribution packages for SCCM.
• Utilize SCCM to deploy packaged software to targeted computers.
• Provide Tier 3 support for any issues that could not be resolved by the Service Desk or Deskside Support teams.
• Responsible for configuring and troubleshooting McAfee AntiVirus Enterprise.

Confidential

IT Technician

Responsibilities:

• Managed Active Directory.
• Managed and maintained internal Windows servers. (2003, 2008 and 2008R2)
• Build and deploy Desktops and Laptops for internal use with Windows 7.
• Build and configure Desktops and Laptops for customer sites using Windows XP or Windows 7.
• Build and configure Servers for internal use with Windows 2008 R2.
• Build and configure Servers for customer sites using images or vendor build tools for Server 2003, 2008 and 2008 R2.
• Install and configure Microsoft SQL Server 2005 and 2008.
• Worked with team to determine standard build configuration and images for internal and external customers using Windows Deployment Server.
• Liaison with Dell to determine hardware standards and review lifecycle management.
• Created documentation for software installations and configuration.
• Supported Virtual Desktop/Server infrastructure in the test lab using VMWare ESXi.
• Supported Business Critical applications as necessary.
• Tech support for internal customers.
• Tech support for field technicians supporting customer sites.
• Worked to create SLA's and maintenance windows for internal customers.
• Implemented service desk application (iSupport)
• Managed Service Desk system (iSupport) and Anti-Virus (Kaspersky)
• Worked with Management Team to determine IT strategy to meet business needs.
• Worked on software license compliance and record keeping.
• Worked on implementing an Asset Management system.
• Evaluated new technology to increase productivity for internal and customer use.

Confidential, NY

Lead Analyst/Desktop Engineer

Responsibilities:

• As Team Leader provided mentoring and day to day guidance to other team members.
• Design and implementation of a standardized Windows XP image using WinPE and Ghost. The standardization of the image allowed the migration of 5 different operating companies with different domains and images into one common Active Directory domain and image. The common image was deployed to over 6,000 computers at more than 140 locations.
• Configured Group Policy. Managed Active Directory.
• Managed and maintained servers necessary to support the Desktop Management Team.
• McAfee Administrator for 6,000 Desktops and Laptops.
• Responsible for testing software and hardware to insure that it functions properly on the corporate standard hardware and operating systems. Team supported over 1,400 different applications.
• Worked closely with designated business liaisons to ensure that the standard Corporate software and hardware met the business requirements. Also worked with individual business units to ensure that any specialized software or hardware would function as well. If it did not then a specialized hardware platform and image would be created to meet their needs.
• Utilized enterprise management tools to deploy software to support IT projects, software requests and to install Microsoft security patches.
• Lead quarterly meetings as company liaison for hardware vendors Dell and Panasonic to discuss lifecycle management to ensure the team was ready to implement any necessary image changes for new hardware.
• Lead quarterly meetings as company liaison for software vendors Microsoft, Symantec, Infra and McAfee to discuss lifecycle management to ensure the team was ready to implement any necessary upgrades.
• Created documentation for software installations and configuration so applications could be packaged for consistent deployments to reduce support costs and minimize install times.
• Led internal IT projects related to the desktop and management tools.
• IT Lead for various projects initiated by the business units that required IT resources.
• Created Solution Agreements that clearly defined the scope of projects, the timeframe and the cost of implementation for business driven projects that required more than 20 hours from IT.
• Worked closely with department manger during budget time to ensure that proper funding was obtained to maintain the desktop infrastructure.
• Supported Virtual Desktop infrastructure in the test lab using VMWare ESXi.
• Worked with Thinstall and Altiris SVS to begin Software Virtualization testing.
• Supported Business Critical applications as necessary.
• Acted as level 3 tech support to assist the internal Service Desk and Deskside Support teams.
• Met weekly with Service Desk and Deskside Support to address the issues of the week and determine the proper course of action.
• Worked closely with Service Desk management to ensure First Level Resolve metrics were met by providing documentation or training as necessary.
• Served on the TAC (Technical Advisory Committee) to ensure new technologies or products proposed for implementation met corporate IT standards.
• Worked with Disaster Recovery and Business Continuity Teams to ensure the Desktop Management Team was prepared to respond to an emergency if necessary.
• Worked with designated business liaisons to determine their operational needs so when the Desktop Management Team deployed software or patches their business operations would not be impacted during critical time periods.
• Participated on the team responsible for creating the Change Management process.
• Participated in weekly Change Management meetings to ensure any changes to the desktop infrastructure, software deployments, software upgrades or patch deployments did not impact or would be impacted by other scheduled changes.
• Member of CIRT (Critical Infrastructure Response Team) This team was activated whenever there was a situation that affected multiple systems or infrastructure that could cause business critical systems to be impacted.

Confidential, Rochester, NY

Senior Client/Server Analyst

Responsibilities:

• Research feasibility of additional software needs.
• Provide desk side support for end users that require specialized packages.
• Review Corporate Desktop rollout schedule to ensure group has what they need when they receive a Windows PC.
• Standardizing and automating operating system and software roll outs for a user base of 2000 PC’s.
• Worked extensively administrating Crystal Enterprise and McAfee Enterprise Virus Scan.
• Use SMS 2.0 to distribute applications throughout the enterprise.
• Create installation scripts using WinBatch to automate software installs.
• Created Corporate Image using Ghost Enterprise Server.
• Provide 3rd level technical support.
• Worked with Corporate Training Team to create the "Corporate Desktop" training class to ensure a positive user experience when transitioning to the new system.