Field Service Manager Resume Profile

Objective

To add value to an organization and its technical infrastructure by securing a position which can utilize my experience, expertise and knowledge in various technical specialties including computer hardware, networking and security as well as satellite communications and customer service.

Experience summary

Computer

Help Desk Analyst/Data Network Technician - 3.5 years
Satellite
Quality Assurance Specialist 1.5 years
Field Service/Contract Manager 6.5 years
Installation Crew Chief 1 year
Senior Satellite Technician 2.5 years
Telecommunications
Structural Cabling and System Installation Specialist 6.5 years
Other
Self Employed- Specialty Construction and Mechanical Experience 25 years
Hospitality Management 6 years

ProfesSional Experience

Confidential

Desktop support analyst

Provide desktop/hardware analysis and support for major hospital system in North Carolina. As part of a dedicated team, responsible for enterprise desktop computing environment including hardware, operating systems, peripherals and applications.
Support 15,000 end users with 24 hour coverage, 365 days a year. Consistently met all resolutions within the client Service Level Agreement
Personally imaged 500 machines to new Windows Operating System Completed 30 days ahead of schedule.
Increased personal billable hours month over month to current level of 128 of plan.
Member of a 3 person Help Desk team utilizing Remedy ticketing queue at the Lexington Medical Center facility. Exceeded overall Project and Support Service Level Commitments by 10-15 each month.

Confidential

Owner

Responsible for customer satisfaction, repairs and maintenance to include structural wiring, computer repair, carpentry, electrical, mechanical and landscaping.
Maintained customer retention of 100 due to quality and integrity.

Confidential

Field Service Manager

Responsible for all employees in the field, day to day office duties and direct customer interactions.
Work order completion rate in the top 10 of DNS offices nationwide.
Reduced trouble call rate by 30 through improved customer education and intense technical training for installation technicians.
Implemented Team Customer Service focused program to improve employee morale and retention as well as customer satisfaction.

Confidential

Restaurant and Bar manager

Responsible for general restaurant operations with specific accountability for all aspects of bar business and its growth.
Reduced Food and Beverage costs by 8 in the first year as a result of inventory control and server training.
Developed and implemented sales promotions to increase revenue.
Improved repeat customer base by 20 through implemented promotions and improved new hire employee screening and hiring processes.

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