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Desktop Support Technician Resume

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Alpharetta, GA

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Objective

  • Obtain a challenging position with an organization dat will utilize my Information Technology skills and Education to benefit mutual growth and success.

TECHNICAL SKILLS

Programing: HTML 5, CSS, C++, JavaScript, Python, SQL

Software: Microsoft Office, Virtual Machine Workshop, SQL Server 2016, Windows Server 2016, Wireshark, Linux, Windows 10.

CyberArk training: CyberArk PAM Installation and Configuration, EPV Vault, Central Policy Manager (CPM), Password Vault Web Access (PVWA), LDAP, Simple Mail transfer protocol (SMTP), Simple Network Management Protocol (SNMP), Privileged Session Manager (PSM), and DR vault setup and configuration.

CyberArk PAM Administration: Administration of CyberArk Vault and components.

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Desktop Support Technician

Responsibilities:

  • Provide Tier - 2technical support to customers.
  • Troubleshoot and determine service problems with web, email, and other Internet applications.
  • Install, troubleshoot, and determine issues with PC hardware, software, and peripherals.
  • Troubleshoot and resolve customer complaints concerning technical problems with teh system.
  • Receive, investigate, resolve, and track trouble tickets in a timely manner.
  • Resolve/reset password and log-on problems.
  • Resolve various printer and print job problems.
  • Setup users and resources on Active Directory.
  • Respond to inquiries or issues from customers and regulatory agencies
  • Assist users with access and troubleshooting issues in virtual environments
  • Install, repair, and configure to site specification new and used desktop computers.
  • Check-in/troubleshoot field tech equipment including computers and scanners.

Confidential, Powder Springs, GA

Technical Support Specialist Intern

Responsibilities:

  • Provide support for WholeTeam Enteprises Network, hardware, software, and associated activities
  • Assist users in identifying problems, developing action plans to resolve issues and provide support to end-users in all phases of PC activities and Network activities.
  • Perform systems analysis relating to hardware configuration and design in support of WholeTeam Enterprises employee’s personal computer needs.
  • Conduct software testing, debugging, implementation and operation in conjunction with end-user needs related to personal computers
  • Monitor systems operating and security processes and procedures.
  • Provide support for teh implementation of Windows 2010 and Windows 2016 server.
  • Trouble shoot network workstation connectivity and issues.
  • Virus inoculation, malware removal and operating system performance enhancement.

Confidential, Statesboro, GA

Student Facilitator

Responsibilities:

  • Worked with Professors of teh University to conduct and manage classes
  • Provided PC, printer, and network connectivity support.
  • Provided minor software support

Confidential, Statesboro, GA

Operations Assistant

Responsibilities:

  • Setup approximately 40 events per semester in a 105,00 sq ft building.
  • Checked and trouble shot teh network connectivity for teh communications and laptops dat were being used at each event.
  • Also, setup audio visual equipment as well.

Confidential, Statesboro, GA

Audio Visual Assistant

Responsibilities:

  • Setup multiple events around campus which included recording teh event and/or setting up audio and visual equipment.
  • Realtime trouble shooting of A/V equipment, before and during teh events.
  • Disassemble and pack up teh equipment.

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