INFORMATION TECHNOLOGY SUPPORT TECHNICIAN Resume Quincy, MA - Hire IT People

PROFESSIONAL SUMMARY:

Successful at completing new installations, updates, and configuration of network components.
Experienced in setting up end user devices, troubleshooting routing and switch issues and optimizing network settings.
Knowledgeable about maintaining current software and hardware to meet user needs.
Gregarious, Confidential, customer service minded with attentive listening and effective communication skills.
Considerate and empathetic to others while handling demanding tasks.
Network support Network Administration
End - user support Mobile devices management
Problem Solving resulting in client satisfaction
Network Security Procedures and Network Protocols
Failure resolution CLI Traceroute Pathping Ping Call triaging
Device configuration Change request documents Team Management
WAN LAN WLAN VLANS 802.11n 802.11ac
Software updates Project Organization
Budget and cost analysis Regulatory Compliance
Proven leader in Customer service Organization critical thinking

WORK HISTORY:

INFORMATION TECHNOLOGY SUPPORT TECHNICIAN

Confidential, Quincy, MA

Responsibilities:

Established, repaired, optimized networks by installing wiring, cabling end devices
Investigated and corrected technical problems with printers’ copiers and other peripheral devices
Set up hardware and software in optimal configurations to meet network performance requirements
Answered and triaged requests for assistance in order to provide end user support

Confidential, Cambridge, MA

Senior Bartender

Responsibilities:

Managed bar inventory restocked supplies and placed orders for spirits beer, wines and mixers while building great customer relations
Assisted in preparing dining room for special upcoming functions, including decorating, assembling and printing out special group menus using Micros POS
Stayed up to date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections
Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
Increased bar revenue through development and marketing of featured cocktails
Reduced inventory losses by 22% by managing beverage inventory with QR Code and RFD Barcode Scanner
Generated higher ticket averages by newly hired employees on suggestive up-selling techniques
Maintained relationships with vendors to facilitate effective inventory management and implement cost controls
Managed disruptive customer behavior and mitigated liability by using good humor, intelligent conversation and calm demeanor
Handled thousands of dollars of cash and receipts on daily basis, which built trustworthiness and loyalty with owners
Closed out cash register with 99% accuracy and prepared cashier report

Confidential, Cambridge, MA

SUPPORT TECHNICIAN

Responsibilities:

Workstation operating systems - Microsoft Windows - Apple Macintosh OS - Linux
Agile Method completed in Atlassian Jira Software
Project Management Tools and Workflows
Administrator for Kanban Board
Administrator for Scrum Board
Learned how to communicate with Team consisting of owner, project managers, design team, and Scrum Master
Learned the workflow process and how to run Kanban Board with a team to track the backlog, in progress, to do orders of projects in development
Learned the workflow process and how to run Scrum Board for projects in development and the workflow order needed to complete projects