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Desktop Support Technician Resume

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Williamsburg, VirginiA

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Desktop Support Technician

Offering a judicious balance of technical proficiency, training,
experience, stable judgment, initiative, and the ability to
interface effectively with all levels of management,
personnel, and clientele.

SUMMARY OF QUALIFICATIONS

Background includes education, specialized training and experience which
have provided the following qualifications, proficiencies and certifications.

  • More than 5 years experience assembling, configuring and testing computers systems.
  • Several years of progressive and responsible experience in system troubleshooting, monitoring and administration, including experience in monitoring bank security systems.
  • A+ Certification for computer repair technicians
  • Excellent organization and communications skills.
  • Ability to assess needs, analyze and solve problems.
  • Attention to detail; pride in quality work.
  • Self-motivated, reliable, professional, competent

Technical Skills

  • System Configuration
  • Troubleshooting
  • Networks (Knowledge of TCP/IP Network Configuration)
  • Operating Systems (Mircosoft Windows)

Degree

Associate of Applied Science Degree in Computer Electronics Technology Engineering

Certifications

CompTia A+ for Computer Repair Technician

Education

COMPUTER ELECTRONICS ENGINEERING TECHNOLOGY
AAS Degree in Computer Electronics Technology

Graduated
AREA OF STUDY:

  • Electricity Concepts
  • Microcomputer Applications
  • Principles of Electricity I & II
  • Data Cabling Seminar
  • Computer Operating Systems
  • Computer Organization I & II
  • Computer Organization Lab
  • Electronics Engineering Tech I & II
  • Cisco Networking I & II
  • Data Communications and Networking
  • Wireless Technologies
  • Wireless Security

A+ CERTIFIED COMPUTER REPAIR TECHNICIAN

AREA OF STUDY:
CORE HARDWARE SERVICES TECHNICIAN

  • Installation, Configuration and Upgrading
  • Diagnosing and Trouble Shooting
  • Preventive Maintenance
  • Motherboard, Processors and Memory
  • Printers
  • Basic Networking

OPERATING SYSTEMS TECHNOLOGIES

  • Operating System Fundamentals/Windows 3.1 & 95
  • Installation, Configuration, and Upgrading
  • Diagnosing and Troubleshooting
  • Networks

COMPUTER TECHNOLOGY

TESST Electronics

AREA OF STUDY:

  • Basic Electricity
  • Basic Electronics
  • Digital Electronics & Computer Servicing
  • Video Concepts & Servicing

Contract Work

Deployment Technician
Confidential, Glen Allen, Virginia (Temporary position held in 1/11) For Busch Gardens, Williamsburg, Virginia
  • Unpacked Desktop and Laptop Computers.
  • Loaded Proprietary Software on Computers.
  • Installed new Desktop and Laptop Computers.
Desktop Support Technician
Confidential, Largo, Maryland (Temporary position held in 9/09-2/10)
For the Department of Engineering at City Hall, Newport News, Virginia.
  • Configured PC's.
  • Re-imaged PC's and Laptops using Acronis 2010 Imaging Software.
  • Installed New PC's and Laptops.
  • Installed Printers and other Peripherals

Deployment Technician
Confidential, Virginia Beach, Virginia (Temporary position held in 7/09-9/09)
Installed Dell Computers in Newport News Public Schools in Newport News, Virginia

  • Disconnected and Removed Used Desktop and Laptop Computers
  • Setup New Desktop and Laptop Computers

Computer Technician
Confidential, Dulles, Virginia (Temporary position held in 8/03)

  • Installed Dell Computers in Loudoun County, Virginia Schools
  • Performed field service work on Dell PCs

Deployment Technician
Confidential, Addison, Texas (Temporary position held in 12/02)

  • Installed desktop and laptop computers on Quantico Marine Base, Quantico, Virginia

Internet Server Operations Technician
Confidential, Annandale, Virginia (Temporary position from 10/00 to 3/01)

  • Monitored clients' internet servers for Cable and Wireless in Reston, Virginia

Professional Experience

Installation Technician
Confidential, Manassas, Virginia May 2001 - October 2001

  • Installed nurse call systems in hospitals

Emissions Test Technician
Confidential, Herndon, Virginia April 1996 - December 1999

  • Assembled, configured & troubleshot personal computers
  • Performed emission tests, recorded results and generated reports
  • Configured clients' hardware and software
  • Performed, conducted and radiated scans
  • Performed, conducted and radiated final measurements
  • Reviewed reports for technical accuracy
  • Worked with in-house clients
  • Assisted shift supervisor, lab manager and other technicians as needed
  • Analyzed cause of equipment failure and document neatly and logically

Non IT Work

Grocery Associate
Confidential, Williamsburg, Virginia November 2006 - July 2009

  • Stocking Shelves with Product.
  • Making sure the store was neat and clean.

Flow Team Member
Confidential, Williamsburg, Virginia & Johnson City, Tennessee October 2005 - May 2006

  • Unloading Trucks
  • Stocking Shelves with Product.
  • Making sure the store was neat and clean.

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