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Support Technician Resume

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San Jose, CA

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OBJECTIVE 
To obtain a challenging position with growing responsibilities in an organization that will utilize my experience and skills while contributing to the success of the company.

SKILLS

  • Proficient in Microsoft Office, Power Point
  • Experience with web inter and intranet Access solutions
  • Strong written and verbal communication..
  • Demonstrates leadership and interpersonal skills by managing staff through influence, positive, motivation and example
  • Efficient coordination of services, interacting effectively between operations, customer service, public relations and support staffs.

WORK EXPERIENCE 
04/07 -Present Confidential. San Jose, CA
Support Technician

  • Maintains constant communication with customers and management
  • Following up with Vendors and Clients to complete and process orders
  • Ongoing communication with different department and management
  • Indexing and processing first health bills via email.
  • Provides clerical support to integrated claims unit
  • Responsible for identifying distributing, pulling or filing all unit mail
  • Assist in assembling components for file reviews and audits
  • Process workers compensation and disability checks for clients.
  • Performed data entry work on GL-post and check book file.
  • Index and Forward Claims to Examiners.
  • Locating and filing documents for assistants and examiners.
  • Work with claim files, answer phones, & other clerical duties.


10/06 –11/07 Confidential San Jose, CA
Front Desk Receptionist/Administration Support

  • Greet visitors and direct them to the appropriate staff.
  • Screen telephone calls to the assigned department.
  • Sort and distribute incoming mail.
  • Collate information from a variety of sources for the completion of forms or the preparation of reports.
  • Assist in the distribution of informational packages.
  • Maintain/update agency’s extension list.
  • Perform data entry functions; make necessary copies, fax, and file.
  • Answered multiple phone lines and routed all incoming phone calls.


03/06-08/06 Confidential. San Jose, CA
Account Manager

  • Greeted visitors and prospective clients and directed them to the appropriate department.
  • Processed out going mail. Sorted and distributed incoming mail.
  • Prepared new hire packages and investor relations kits.
  • Ordered office supplies via online for individual departments.
  • Provided clerical and general administrative support functions for executive management.
  • Customer Service in greeting and assisting visitors and members.
  • Conducted annual inspections, processed annual certifications.
  • Maintained/updated tenant’s files. Updated/confirmed information regarding awaiting tenants.
  • Managed various schedules and appointments for the manager.
  • Ordered office supplies and handled general administrative duties.

Education 
MBA Currently enrolledBachelor of Science – Business Administration with Management emphasis’Associates Degree Business Administration

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