Help Desk Technician Resume

EDUCATION Bachelor of Science in Computer Science, Continuation from Syracuse Bachelor of Science in Computer Science, Unfinished

WORK EXPERIENCE

Confidential, 2008 -Current Deployment and Test Engineer / Help Desk Technician

Started as Help Desk Technician, promoted to Deployment and Test Engineer.
Answered phone and email issues relating to Praetorian, TVCS and Accolade products.
Deployed the Praetorian and TVCS video surveillance systems at numerous installations including:
- Camp Pendleton, CA (TVCS)
- Hyundai Korean Palaces, Seoul, Korea (Praetorian)
- New Meadowlands Stadium, NJ (Praetorian)
- Wilkes-Barre Police Station, PA (Praetorian)
- Saudi Arabia IBD MOI (Praetorian)
- Camp Lejeune, NC (TVCS)
- Bank Of America, MO (Praetorian)
Installation of video surveillance systems includes computer hardware building, OS and software install and specialized software configuration.
Completed HEAT Administrator training and assumed responsibility for HEAT ticketing system.
Created and revised training and internal deployment documentation, extensive engineering writing experience.
Ability to travel, experience with domestic and international deployments including Korea, Saudi Arabia, California, New York, Pennsylvania, North Carolina and Missouri.
Extensive Linux and Windows Server experience
Experience with quality assurance processes and documentation
Confidential, Alexandria, Virginia 2006 2008 Network Operations Center Supervisor
- Maintained server stability.
- Completed any necessary work on servers including maintenance and reboots.
- Experience building and upgrading multiple types of servers, including operating system installation.
- Extensive customer service experience including phone and email ticketing support.
- Worked with MySQL databases and supported MySQL based applications.
- Offered support for software programs owned and distributed by AdJuggler including Office software and AdJuggler ad serving software.
- Installation of high level software on both single servers and over a cluster of servers.
- Supervised team of 4-6 network operations personnel, made schedules, managed time sheets.
SKILLS
- 10+ Years of experience in building, maintaining, networking and troubleshooting computer hardware.
- Familiar with both wired and wireless networks as well as network security.
- Database experience using SQL and MySQL.
- Extensive programming experience spanning many languages such as C++, C#, Java, JavaScript, Visual Basic, Action Script, Lisp, Scheme, Haskell, Pascal.
- Comfortable with UNIX environments and commands.
- Knowledge of HTML and scripting languages such as Perl and PHP.
- Extensive software knowledge including the use of Microsoft applications, Access, Excel, Word, Photoshop, Flash, Dreamweaver, Windows and Mac OS.
- Excellent writing, reasoning and communication skills.

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