Objective: 
Looking for a contract or permanent positionin one of these IT fields: Helpdesk Support II or Systems Administrator.

Technical Skills: 
Hardware: Desktop, Laptop, Macintosh, Printers (HP printers, Lexmark, Panasonic, Xerox), Most of Dell Desktops and Laptops, Server HP Proliant, Dell Xeon, Blackberry (BES).
Software: MS Office 2003/2007/2010 McAfee, Heat, Remedy, Credant, Adobe, MS Outlook, Symantec, HP Manager Services.
Operating Systems: Windows 2000/XP/Vista/Windows 7/2003 Server/2008 Server, some knowledge of Linux and UNIX 
Networking: LAN & WAN, Internet (TCP/IP), VNET, Routers and Wireless.
Languages: C, COBOL, Pascal 6, Visual basic 6, Delphi, Windev.
Database: Oracle, SQL/PLSQL, and SQL Server, MS Access.
Others:

• Very good knowledge in Computer Repair, Software installation, PC assembly, Troubleshooting, Maintenance, Installed printers and drivers, Ghost, Sysprep for imaging.
• Good knowledge of Active Directory, Monitoring performance and viewer
• Performed 110 and 66 type punch down for voice and data.
• Ability to construct and terminate coaxial cables (BNC, F type), Category 3, 4,5e cables UTP, STP: RJ45 (568 A and B, IBM cable systems and other cable systems (RJ11)

Certifications:

• Certified Comptia Security +, Washington DC, 2010
• Certified Microsoft XP Professional (MCP), Academy of Computer Education - Greenbelt, Maryland, 2009
• Certified C-TECH PREP Network Cabling Specialist
  (Telecommunication, Copper based system, Fiber optics system),Tesst College of Technology, Beltsville, Maryland, 2002
• Certified Comptia Network+ , Cisco4you,Washington, DC, 2002
• Certified Comptia A+,Cisco4you,Washington, DC,2002

Certificates

• Has successfully completed the Security + Class and received a Certificate at the Academy of Computer Education (ACE) - Greenbelt, Maryland,2009
• Has successfully completed the CCNA Class and received a Certificate at the Academy of Computer Education (ACE) - Greenbelt, Maryland,2009
• Has successfully completed the MCSE 2003 Class (Six months training) and received a Certificate at the Academy of Computer Education (ACE) - Greenbelt, Maryland,2008

Education

• B.S. Information Technology.
• Certificate in Network Local Area and Database Applications
• Associate Degree in Computer Management.

EMPLOYMENT HISTORY:

Senior Helpdesk Support Specialist II, October 17, 2010 – August 17, 2012

• Contracted for the company QinetiQ North America at the National Defense University (NDU) in Washington, DC.
• Responsible of creating and deploying windows 7 departure image on ISMO and CHDS Student laptops.
• Built local windows 7 deployment server using 2008 Server, Active Directory, DNS, DHCP, Windows Deployment Services and PXE enabled. I did the same thing by deploying Windows XP with 2003 Server.
• Troubleshoot hardware, application software, network connectivity
• Configured Desktops, Laptops, Scanners, Printers and Blackberries.
• Assisted users on the phone and helped resolving hardware and software issue.
• Used Ghost to deploy images on multiple Dell Laptops and Desktops.
• Migrated users data before and after the imaging process.
• Created the documentation on the installation of software.
• Installed and configured local and network printers.
• Provided IT support to NDU Students and Staff.
• Worked with Network/ Server Team to resolve some network issues.
• Performed maintenance on network printers (Xerox and HP network printers).
• Added and removed computers to the domains.
• Reset user passwords.
• Unlocked user accounts.
• Performed helpdesk support using remedy ticket.
• Created user account and reset password on remedy ticket application.
• Added and removed computer to the domain
• Created ticket with Remedy on the phone, created new user on the Remedy Ticket
• Provided direct IT support on site to NDU students and Staff.
• Reset user’s NDU and Blackboard password.
• Reset user’s password on DES, U-NET
• Created user’s Google Cloud account (GC)
• Maintained user computers (troubleshooting).
• Installed any approved software on the user’s computer.
• Rebuilt Blackberry using Blackberry Enterprise Server 4 - BES (connected the Blackberry to mailbox on exchange server, changed password, wiped blackberry and added users to BES, added users to group, added users to group policy and so one).
• Wiped Hard Drives with DoD standard 7.
• Installed Credant client and recovered data encrypted with Credant
• Recovered data encrypted with Credant.
• Installed and configured MS office 2003,2007,2010
• Configured outlook 2003, 2007, 2010(Added, created archive files, added mailbox, agenda and so one).
• Added users and mailbox on Exchange Server 2003
• Configured user’s mailbox to forward emails to another mailbox using Exchange Server 2003.
• Configured outlook to send and receive encrypted emails.
• Used PKI to recover old CAC card certificates and encrypted emails
• Transferred data (User profiles, PST files, NK2 files, Signature, Contacts).
• Configured user’s account on Active Directory to use CAC card.
• Installed card reader, Smartcard and enabled user account using CAC card.
• Installed and configured dual and multiples monitors.

Installation Support, August 9, 2010 – September 27, 2010

• Contracted for the company VARIQ at the US Sergeant At Arms (SAA) in Washington, DC. The installation Team provides IT services to the entire US Senate environment which consists of 100 Senators and 25 to 35 Committees located mainly in 3 buildings: Dirksen, Hart and Russell as well as the United States Capitol. We also perform work in Postal Square (PSQ).
• The SAA Installed Team performs various tasks in the following areas:
• Workstations: installed, migrated data, moved, delivered, Returned to Stock (RTS).
• Printers: installed, moved, RTS.
• Installed various hardware and software (IE: MS Office, WordPerfect, CD Rom Drives, and Memory).
• Servers: built and configured, installed, migrated data, moved, RTS.
• Laptops: installed, configured VPN, wireless and LAN access.
• Built Blackberries, installed scanners and digital senders.
• Used the HP Manager Service Client for Ticketing.

Assistant Network Administrator, March 29, 2010 – July 2, 2010

• Contracted for the Company Answer Staffing Services at the US Capitol Visitor Center (CVC) in Washington DC.
• Participated to the rebuilding of the CVC Network Infrastructure.
• Installed and configured many HP Proliant DL servers, Dell Xeon servers.
• Installed and configured Windows XP, 2003 and 2008 Server.
• Installed Active Directory, DNS, and FTP server.
• Added Computers to the domains.
• Created Users, Groups and Policies.
• Installed Backup server and Symantec Backup Exec for backup.
• Used Remote Control to configured Computers.
• Installed and configured Ghost Server.
• Performed Ghost imaging of the Computers.
• Maintained BOCA printers.

Helpdesk Support II, September 21, 2009 – March 12, 2010

• Contracted for the company Prism at the US Department of Commerce in Washington DC.
• Maintained a fully functional PC and peripheral installation facility providing on- site support from 8:30 a.m. to 5:30 p.m. Monday through Friday, except for Federal Holidays.
• Un-boxed, installing and configuring new PCs at the customer’s office workspace.
• Ensured PC and peripheral cables are neatly routed through the desk.
• Provided an efficient work environment for the customer with no cables dangling from the desk.
• Completed the PC custom data form for identifying PCs and their users
• Lifted computers and peripherals to accommodate the transfer of old systems to surplus and replace them with new workstations and monitors.
• Installed/un-installed software applications as directed.
• Followed and adhered to standard operating procedures as provided by management.
• Troubleshooting Hardware and Software.
• Installed and updated Mobikey at the user Desk.
• Added new computers to the domain.
• Added and removed rights to users in using of certain specific software.
• Participated in the installation of many non standard software such as Heat, Citrix, and NFC.
• Created image of windows XP and Windows 7 using Sysprep, Windows AIK.
• Performed imaging deployment on hundred PC using Ghost server.
• Provided helpdesk support to user desk through ticketing (Heat).
• Configured MS Outlook and Lotus Notes.
• Installed and configured Network and Local Printers, Label printers, Multi function scanner printers such as Panasonic, HP, Sharp, Xerox.
• Migrated user data and profile with USB 2.0 to SATA IDE Cable.
• Installed and configured dual monitor
• Used KMV switches for imaging and to configure dual or many CPU.
• Familiarized with most Dell Desktop and Laptop such as the Model 810,410,620,745,755,760, E4300.

Technical Support Specialist, October 10, 2008 – August 07, 2009

• Contracted with the company Hunter Green, NY in partnership with Northrop Grumman, Dell and CTS to install and configure hardware and software in many US Federal Buildings in Washington DC (EPA (Environmental Protection Agency)).
• Participated in the installation of more than 14,000 Dell Computers (Desktops and Laptops included)
• Familiarized with most Dell Desktop and Laptop such as the Model 620,745,755,760, E4300760, 755, E6400, T5400, GX 280,270,320.
• Backed up and restored user data and perform migration of user settings of workstation environment.
• Responsible for Installation of new computers and printers.
• Maintained and troubleshooting computers and printers.
• Used the CDM Capture tool to ensure orders are properly configured, delivered and tracked.
• Created and fill out fulfillment ticket using the CDM Capture tool
• De-installed legacy system and replaced by the new desktop or laptop
• Set up, and configured new workstation. Ensures network connectivity issues are resolved.
• Transferred Data from legacy to the new machines via customized software
• Added the new machines to the domain.
• Installed software such as Adobe Reader, Zenworks, Pointsec, PC Patchlink, Aventail

January 2008 – June 2008
Started and completed successfully the MCSE

Data Transfer Specialist, November 2007 – To December 2007

• Contracted for the company CSR (Corporate System Resources Inc), Greenbelt, MD
• Copied and transferred the user’s profiles (favourites, Documents, Desktop; PST files by using a USB flash drive of 8 Gigabits) from the old computers to the new computers. The operation was performed when the user of the computer were there because each user password were needed in order to making sure that the data was transferring correctly.
• Configured Microsoft Outlook and Imported user’s mailbox
• Connected all printers, installed new drivers when necessity was and tested the good functioning of printers attached to the computers.
• Maintained and troubleshooting computers and printers.
• Installed applications on user’s demand
• Verified the good working of the applications present on each computer
• Verified the network and internet connectivity
• Disconnected the old computers
• Performed successfully these operations in more than 200 computers in several DC High schools, Middle and senior school in DC area (NE, NW, and SW)

PC Technician, Mars 2006 - December 2007

• Contracted for the company TAC Worldwide, Dedham, MA
• Performed in five days hard drive cloning on 196 computers of the National Labor Relations Board in Washington DC by using the Symantec application Ghost7.5, 8.2 and the serial card Fast Trak Tx2200. I worked with a team of three other technicians in order to perform quickly the job.
• Performed inventory of all new and old printers at the US Postal Service headquarters in Washington DC. We were a team of ten technicians to the job.
• The purpose was to know how many printers are there in the Headquarter, what printer is working or not, what type of printer are use in any service in the building.
• Responsible for Installation and Configuring Computers, Printers and peripherals
• Performed and tested the replacement of more than 100 computers Dell motherboards with new Pentium 4 motherboards at the Altholton High School in Columbia (Maryland). The project was done in team of ten technicians.
• Installed new LCD monitor in four CVS store in Washington DC, and Virginia. I packed the old one for the shipping.
• Performed the installation of new computer in many branch of Goodyear as PC technician in New Carrollton and Laurel.
• Transferred the data from old computer to new computer with a cross over cable
• Configured network and internet connectivity.
• Checked the good working of the applications such as MS office, MS explorer
• Packed the old computer for shipping.

PC Technician, February 2005 - February 2006

• Contracted for the company Dunhill Profession Search.
• Installed new computers and monitor ands connected to network.
• Moved data from the old computers using windows 98, 2000 professional to the new computers using windows XP professional. (Used a crossover cable for data transfer).
• Involved in installation, troubleshooting and installation of printers and peripherals.
• Imported outlook mail and contacts from old computers to new computers.
• Checked, Verified and Configured applications on each restored computer (Business applications, import mailbox, internet and network connectivity)
• Verified network connectivity for each installed computer.
• Cleaned and formatted the hard drive of the old computers.
• Repacked old computers for return shipment to leasing company.
• Performed data restoration and data migration for the UBS Company at its Washington DC and Rockville branches. I worked on that project with a team of twenty technicians.