SUMMARY

• Accomplished Networking and Team Lead Desktop Support professional with over a decade of diversified high-level experience at top-end companies.
• Proven leadership candidate who quickly becomes an asset to any progressive organization.
• Has experience in providing technical support to traders and working on a high demand trade floor.
• Has worked with the management VPs CEOS including Jack Welch from GE and Jeff Imment, CEO of General Electric as well as developers at the corporate offices.
• Provides excellent client service support to the end users.
• Excels in a fast pace working support center.
• Effective communication abilities and noteworthy analytical skills consistently meets deadlines with superior results.
• Brings the ability to interface well with diverse technical teams, along with sound organizational skills.
• Well versed in Active Directory Group Policy, Exchange email, TCP/IP networking, DNS, and printer configuration.
• Experience in providing Tier 1, Tier 2, Tier 3 Helpdesk/Desktop Support Team Lead.
• Knowledge with working with Reputable Financial Company's.
• Proven ability to lead and motivate teams in order to maximize levels of productivity resulting in
• 20 increase in time management.

TECHNICAL SKILLS

Staad Pro Service Pack PC Anywhere Service Center Ghost Images Magic Cisco Switches Track It Telneting on Cisco Catalyst 3750 Switches basic Commands Putty O.S Manage Now Heat Blackberry Setups Blackberry Magic Remedy VPN Setups Basic SMS Setups Epcor basic knowledge Crystal Reports basic knowledge Acronis image software and Ghost Image Software Iphone setups Patch link software Monitor the N.O.C Dept using Cloverleaf, and solar winds monitoring tools to monitor servers. Vault HP Tape Drive's backups. Basic Knowledge of Fiber patches with a Transceiver. Smart Broad Knowledge for trainings and class work groups. OS Software Windows XP / Winn7 Basic OS 9 and O.S 10 MS Office / Exchange Lotus Notes 8.5 Rumba mainframes. Amin for the Blackberry BES Server Iphones blackberry's. Polycom Video Conferencing, setups Patching/Cabling, LAN, WAN, Excellent Software Knowledge of Windows 2000, XP, 7 Project rollouts testing with 32 and 64 bit workstations. Cisco VPN knowledge Dame ware remote tool knowledge.Pc anywhere Dame-ware remote tool. Active Directory. ,Work with Cisco M60x Wireless setups and configuration's Vlans and VPN setups. PROFESSIONAL EXPERIENCE

Confidential

Team Lead-Desktop Support

• Great Customer Services skills working with Diplomats, Missionary's and Non-Government organizations.
• Support as necessary on a 24-7 basis to limit system down time during internal or external.
• Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance.
• Some Knowledge with Putty O.S for telneting Network swiches.
• Monitored telephone usage and purchasing, set up VOIP.
• HP procurve switch and router installs.
• Work with Cisco M60x Wireless setups and configuration's Vlans and VPN setups. Plan and lead training sessions for new and existing clients.
• Desktop support for executives on a high placed environment.
• Project work with Windows 7 rolls outs testing workstations before roll outs.
• Control of the remedy ticking system on tickets and SLA's.
• Team Lead for a group of 4 helpdesk service center.
• Work in the data center on patch panels and networking cabling.
• Work with asset management and inventory control.
• Support IPhone's and blackberry's and working knowledge of the BES server.
• Working knowledge in working in a team environments and helping other IT groups out when needed and ask to.
• Working knowledge of SOP work and HIGH Pressure SLA Closed ticked time frames.
• Worked with Active Directory add users group policy's and OU cleanup and permission's.
• Did tape backups and datacenter work backups and some light programing.
• Travel working knowledge 25 percent going and supporting different sites in the tristate area.
• Setup on conference rooms meetings and video setups.
• Worked in the NOC Dept monitor the HQ networking.

Desktop Support

Confidential

• Monitor Clover Leaf to see if there are issues going on with the servers on the network.
• Used solar winds to monitor the network look for errors using solar winds.
• Tape backup on a daily basis using vault server.
• Cabling and installing patch panels and running cables from the network jacks to the patch panel.
• In charge of SLA'S and SOP'S for the group and making sure tickets where close on time or updated.
• Support as necessary on a 24-7 basis to limit system down time during internal or external
• Roll outs and testing windows 7 64 and 34 workstations and laptops.
• Pushing out software to workstations.
• Used Remedy ticketing for tickets and inventory control.
• In charge of asset management for the dept.
• Desktop support for the whole hospital dealing with doctors and nursing dept.
• Working knowledge in a high demand call center.
• Team lead for a group of 4.
• Working with doctors and E.R Depts. fast placed.

Confidential

Networking Support/Desktop Team Lead

• Serves as a Support technician for 5,000 end users across onsite and remote sites level 1/2/ 3 support .
• Work with office 2007, 2010 rollouts and support.
• Also worked in the N.O.C Dept and monitoring servers using Solar winds and Clover Leaf Tools.
• Uses Remedy software to track calls and tickets.
• Completes Blackberry installs and work on the BES server.
• Configured and supported blackberry devices on the enterprise sever.
• Sets up and performs maintenance on large-scale printers, as well as connecting end users to network printers.
• Handles call center management and documentation fields 40-50 phone calls per day via remote support.
• Contributed in rollout of 1.000 laptops for high-demand call center project teams with VP's, CFO and Audit staff.
• Installs/configures antivirus software and Service Packs troubleshoots numerous network switch errors.
• Developed knowledge of token ring connects works with Rit connects, CAT 5 connects, and Patch panels.
• Serves as a liaison with asset management team in taking physical inventory.
• Responsible for day to day work such as support of the trade floor users and of the management.
• Work part of a project based work such as desktop implementation.
• Control of all the moves add's network connects software asset management for different dept and all 5 building's on campus .
• Working knowledge with AD and OU management.
• Work with CAT 5 cabling and reconfiguration, running and mapping out to the patch panel/telneting onto the switches.
• CRYSTALREPORTS basic knowledge/ EPCOR accounting software.

Confidential

Desktop Support Technician

• Completed 25 help desk and 75 desktop support for 1,300 onsite end users handled queue document management.
• Provided support for VPs, CFOs, stock brokers, and audit staff totaling 30-40 calls per day .
• Installed software for GE clients and First Union Bank developed knowledge of service center databases.
• Upgraded Ghost image workstations for First Union Banks in CT, NY, and NJ.
• Upgraded network printers.
• Worked with domains, getting workstations and laptops onto the domains correctly.
• Responsible for day to day work such as support of the trade floor users and of the management.
• Work part of a project based work such as desktop implementation.
• Working knowledge with AD and OU management.

Confidential

Help Desk/Desktop Support

• Helpdesk phone support and desktop support for transportation dept.
• Worked with over 1,500 end-users.
• Provided installs for hardware and software.
• Worked with Staad pro service pack micro-station.
• Worked on MS Office 2000.
• Knowledge of NT 4.0.
• Used Magic and Track it database.
• Phone support for 40-50 phone calls a day.
• Set up meetings for VP's made sure everyone's PC was up and running made sure they were on the network and on right domain for the meeting.
• Set up printers to the network.