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Computer Specialist Resume

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OBJECTIVE: 
Contribute to the success of a company as an IT professional doing technical support or progressively build on computer/voice technology experience.

HIGHLIGHTS OF QUALIFICATIONS

  • BS, Information and Computer Science
  • Over 10 years experience configuring new personal computers
  • 4 years experience with Avaya, Inc. 2 years in Lab Management
  • 7 plus years experience in technical support/helpdesk
  • Over 5 years experience with Windows server based voice recording software plus supporting clients
  • Held Secret Security Clearance
  • Worked on Government Contracts doing field testing and data reduction
  • Over 3 years experience with Windows Server based voice recording phone software supporting clients
  • Recently passed FBI background check


Hardware: Comfortable with all aspects of PC hardware, including extensive work with Desktops and Laptops
Software packages: Microsoft Office Suite, MS Exchange, MS Outlook, Symantec Ghost Software, Acronis Imagine
Remote support software: WebEx
Operating systems: Windows Operating Systems including Windows Server 2003 & 2008
Networking: Very familiar with LAN technologies
Telephony: Familiar with installing and configuring call recording systems including Analog, Digital, VoIP, Cisco, Avaya systems

PROFESSIONAL EXPERIENCE

May 06 – Dec 1, 2011
Confidential 
Regional Field Engineer I

  • Was a member of the East Coast install team for VPI, Voice Print is a computer based call recording software for customers in the following industries: Financial, Police, Fire, EMS
  • On-site installation of the Voice Print system for new customers.
  • Perform upgrades on existing systems for clients.
  • Responsible for mounting and configuring the server(s) as Voice Print call-recording software runs on Windows server technology.
  • Connect client’s phone systems, tested, and trained customers on all aspects of the call-recording system.
  • Manage customer solutions for any possible VPI software trouble tickets.
  • Pre-loading call recording software on Windows 2008 server systems. Very familiar with Windows 2008 Server 32 and 64 bit.

Jun. 05 - Apr 06
Confidential
Computer Specialist

  • Managed technical solutions and client assistance for the Atlantic City School District.
  • Duties included desktop support for 10 schools.
  • Utilized a hard drive-cloning device to perform Windows 98 to Windows XP upgrades. Worked with Symantec’s Ghosting system when staging new computers.
  • Project participant assembling computers from parts to installing motherboards, processors, drives and memory.

Nov. 02 – Oct. 04
Confidential
Tier 4 Support

  • Designed Tier 4 Web site for new group and support technicians in the field.
  • Collaborated with team members and developers to create a new software application (ASG Site Manager, Access Security Gateway).
  • Assisted in design, testing and deployment phases of new software application.
  • Maintained several group servers that ran Tier 4 support applications.
  • Supported hundreds of technicians worldwide, often utilizing Microsoft Net Meeting to take control of desktops to resolve issues.

Oct. 00 – Oct. 02
Confidential
Lab Manager

  • Responsible for the set-up and configuration of lab equipment as needed.
  • Designed and implemented a web based lab inventory program utilizing HTML, SQL, Microsoft Access and Active Server Pages.
  • Lab support often included setting up custom environments for various projects.
  • Performed integration testing on company specific products.

Feb. 00 - Sept. 00
Confidential
Computer Specialist

  • Configured new computers using Symantec’s Ghost Imaging software.
  • Performed lab and desktop support.
  • Lab support included reading network diagrams and installing hubs, switches and routers as needed.

May 97 – Dec. 99
Confidential
Technical Account Mgr.

  • Worked as liaison between approximately 50 consultants, CGS account representatives and CGS upper management.
  • Worked desktop support and was part of year 2000 upgrade team.

Sep. 95 - April 97
Confidential
Client Workgroup Technician

  • Performed all levels of desktop support in AT&T and Lucent environments.

Sept. 92 – July 95

  • Attended college full time.

Oct. 81 - Jan. 91
Confidential
Network Supervisor/PC Manager

  • Installed workstations and maintained a five user local area network.
  • Worked with the Deltek Government Contracting Software package on the network.
  • Performed updates, added/deleted users, performed daily backups and did maintenance when needed. Purchased and maintained company computers.
  • Designed Lotus 123 worksheets for government cost proposals.

EDUCATION:
BS - Information and Computer Science

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