Technical Supervisor Resume Wheaton, Md. - Hire IT People

Qualifications:�Ten years of leadership experience in the Information Technology industry with exceptional skills in customer service and directing technical services.

Personal Skills
Strong organizational and interpersonal skills, creative solution oriented thinker,
positive self-starter attitude with results oriented focus.

Technical Skills

Platforms and Tools:Operating Systems: Windows 7, Windows XP
Software:�Microsoft Office 2010, Remedy Support, Active Directory
Hardware:�Dell Optiplex-240, 260, 280, 630, 745, IBM Lenovo Think Center T60, T61p, BlackBerry 6510, 7250, 8700, Xerox copiers, Lexmark 8000 Series Scanner,Type 45 wpm, Data Entry Alphanumeric 10 Key.

Professional Summary

Confidential,�Wheaton, Md. 10/11-Current
Customer Service Representative
Customer service representative responsible for assisting customers� in purchasing men’s attire and accessories. Responsible for accurately ringing items at� correct prices assuring customers are receiving correct charges. Also, to increase credit accounts, suggest different credit options available for future purchases with JC Penney.

Confidential,�Hurst, Tx. 4/09-1/11
Floor Sales Associate
Provided customer service to perspective clients purchasing home appliances.
Tutored clients concerning various features of purchases along with supplying customers with the best possible shopping experience to ensure repeat visits.

Confidential,�Washington, DC 1/99-3/09
Technical Supervisor

Supervised employees, leads and managers adhering to policy and procedure in relation to technical support within a helpdesk / break-fix environment.
Autonomous in maintaining department budget approving expenditure requests from departmental management in relation to network, hardware and software needs by clients.
Developed and approved training modules for client knowledge base as needed.
Directed assignments and projects to middle and upper management according to changing client needs.
Maintained detailed reports on the progression of current client requests ensuring acceptable closing times of assigned tickets by technicians and supervisors.
Conducted employee, lead, and management evaluations providing recommendations in improving staff and employee skills in conjunction with customer based relations to ensure procedures were followed in order to obtain high approval ratings from clients.
Resolved conflicting issues between vendors, employees, and clients while receiving superior approval ratings from board of directors and clients for stable and productive work environments in addition to full recognition of achievements by staff and employees.

Candidate Search Methodology
Utilized sourcing strategies for talented and diverse candidates by way of creative methods such as:

Data mining of the internet
On-line databases
Social media
Internal databases
Employee referrals
Networking events
Career fairs

Maintained a network of contacts to identify and source qualified candidates. Researched, identified, evaluated, and implemented the use of effective diversity recruiting resources and tools. Maintained a solid pipeline of candidates to effectively meet all hiring needs and business initiatives to ensure The Commission’s success.

Interviewing Methodology

Provided technical and hypothetical customer service questions to determine if the candidate understood the nature of the position to be filled with a personal understanding of what the future employee expects while employed with the Commission.
Requested interviewee to describe why their skills were sufficient and beneficial to the Commission’s needs.
Allowed the applicant to convey their greatest accomplishments and if there were instances of achievements shared with co-workers.
Made request upon candidates to explain what their versions of acceptable time frames in completing tasks given.
Granted candidates sufficient time in explaining their abilities in time management making decisions that would ultimately produce a positive or negative impact upon the company.
Finalized hiring decisions based upon a five panel review of applicant by self and IT managers.

Education
Associate’s Degree (2009)

Professional CertificationsCompTIA Network+ Certified Professional
CompTIA A+ Certified Professional

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Technical Supervisor Resume

Wheaton, Md

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