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Information Technology Specialist Resume

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Washington, DC

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Objective
To obtain Long Term-Temp to Permanent position in Information Technology.

Technical Skills

  • Repair & maintenance of computer hardware and software
  • Windows desktop operating systems (XP Pro, Vista)
  • Microsoft Office 2003 and 2007 (Excel, Word, Outlook, and PowerPoint)
  • Knowledge of networking concepts, LANs and WANs
  • Acronis and Norton Ghost
  • Desktop printers
  • MS DOS
  • Fogbugz bug tracking system

Certifications

  • Microsoft Certified Professional (MCP)
  • CompTIA A+ certified technician (A+)
  • CompTIA Network+ certification (Network+)

Relevant Experience:

Confidential, Washington DC (January 17, 2012 to January 27, 2012)
Information Technology Specialist

  • Responsible for Migration of over 100 PC’s from Windows XP- Windows 7
  • Basic PC Troubleshooting.
  • Installed Physical workstations and handled software updates.
  • Responsible for using Scripts to Initiate “Folder Redirects” Responsible for backing up user information.
  • Joined computers to the Domain and Installed Network Printers. Also helped OCT (Office of Cable Television) staff and DCPS (DC Public Schools) with various Day to Day Operations.

Confidential, Washington DC (June 7, 2010 to March 4, 2011)
Helpdesk Technician

  • Resolved 212 staff helpdesk tickets with 95.3% compliance of 1-day SLA
  • Wiped and installed software on Black Berry Bold 9700
  • Applied new SSID to new machines after reimaging using Norton Ghost 14.0
  • Backed up servers to tape using Backup Exec 12.0
  • Troubleshooted faulty Ethernet jacks and cabling with Fluke Networks IntelliTone Pro 200
  • Installed Sonic Wall VPN client software on laptops
  • Racked, powered, and configured Dell (MODEL) switches
  • Managed offsite storage of backup tapes with Iron Mountain
  • Punched-down cat5e cable on patch-panels and wall ports
  • Managed and Administered Kaspersky Anti-Virus Ver. (6.0.3.837)

Confidential, Washington DC (August 6, 2010 to August 8, 2010
Helpdesk Technician

  • Uninstalled and reconfigured PC’S for the D.C Department Of Health
  • Configured Printers with static IP Addresses

Confidential, Washington DC (January 17, 2009 to May 29, 2009)
Information Technology Specialist

  • Configured new PCs and added them to the company’s domain.
  • Resolved customer service technical issues as assigned.
  • Answered questions relating to company IT policies and procedures.
  • Dealt professionally with highly sensitive and confidential information.
  • Completed duties assigned by supervisor in a timely and orderly fashion.
  • Assisted in setting up 3com VOIP phones for new employees.
  • Organized and maintain documentation for large IT team

Education
Associates Degree: Computer Information Systems

Some Course Work:CIS 1330 - Introduction to Local Area Networks: Network models and topologies
Netwrok protocols and standards
Network security strategies

CIS 1330 Integrated Software Applications: Microsoft Word
Microsoft Powerpoint

CIS 101 Computer Literacy: Impact of technology on individuals and society including:

  • privacy,
  • security,
  • ergonomics,
  • accessibility,
  • intellectual property, and
  • pervasive computing

Repair and Maintenance of Personal Computers: PC hardware concepts
Fault isolation procedures
Hardware installation/upgrading procedures
Software installation procedures 
PC assembly and disassembly

Help Desk 1:Overview of help desk technologies 

Help Desk 2: Basic help desk functions, 
Problem resolution software, 
Common support performance measurements
Basic problem resolution methods
Assessment management concepts
Service levels.

Cisco Networking Academy 1: LAN design, configuration, and maintenance
Ethernet collision and segmentation
OSI model 
Ethernet switching and routing
Network troubleshooting
IP addressing

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