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Network Administrator / desktop Support Specialist Resume

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Pennington, NJ

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SUMMARY OF QUALIFICATIONS Extensive working knowledge of Windows Server NT/2000/2003; hardware and software installations; maintenance; Windows data migration, new server builds, and deployment. Expert knowledge of Desktop Windows O/S including performance tuning, security, desktop support including hardware and software applications, command line scripting and various remote control tools and desktop utilities.

COMPUTER SKILLS

Hardware: Dell Server Hardware; DLT / DLT1/LTO2 Backup tape drives, miscellaneous PC hardware, Laptops/Notebooks. Operating Systems: Windows Server NT/2000/2003, Microsoft Vista (RC), Windows NT, Workstation, Windows 2000 Professional, Windows XP, Windows 9x, DOS and OS/2.Software: Microsoft Office Suite 2000/2003, Windows NTBackup, Symantec Antivirus, Microsoft SUS/WSUS , Microsoft Resource Kits NT/2000/2003/XP.

PROFESSIONAL EXPERIENCE

Self-Employment: Work-at-Home Technician 11/06 - PresentAs a self employed technician, I address the most common issues impacting computer performance by:

  • Recommending backup solutions
  • Download & install Windows updates
  • Install new software or hardware
  • Suggesting low-cost ways to upgrade disk storage and memory.
  • Identifying security vulnerabilities such as outdated virus definitions, the absence of firewall software, and lack of e-mail filters etc.
  • Set up user accounts, access controls, & passwords
  • Uninstall unwanted programs
  • Optimize settings & clean-up system for peak performance
    • Cleaning out system clutter and eliminating unnecessary files..
    • Organizing files on hard drives by defragmenting files.

Confidential, Pennington NJ 8/96 – 11/06
Network Administrator / Desktop Support Specialist

  • Primary responsibility is for a timely response to individual users who are experiencing IT problems including the investigation and resolution of hardware, software, networking or communication problems and issues.
  • Installed, upgraded and maintained the facility’s server, server peripherals, server applications and operating systems including Windows NT Server, Windows 2000 Server and Windows 2003.
  • Responsible for routine server maintenance, monitoring, anti-virus, backups, perform restore requests, and correct & restart backup failures.
  • Managed, operated and supported Local Area Network operations, including Active Directory, Group Policy, DNS, WINS and DHCP.
  • Install, upgrade, and configure network printing, user’s network accounts, directory structures, security rights and files services.
  • Implemented and managed patching solutions (SUS and WSUS) for Servers and Desktops on-site and at three other facilities.
  • Developed scripts (BATCH) to automate (schedule) support processes; software distribution; Windows backups (saving the district $15,000 without having to by expensive backup software); Windows services backups and routine server maintenance.
  • Provided desktop support for laptops, desktops, printers and peripherals on Windows NT, Windows 2000 and Windows XP platforms including profile management.
  • Installed, upgraded and maintained the facility’s desktop application software utilizing packaging applications and command line scripting.
  • Created software images for desktops and laptop computers and deployed using Symantec Ghost.

Confidential 9/94 – 8/96
Network/Hardware Technician

  • Provided first line systems support for voice and data communication to all VNA of Delaware Valley's locations, assuring that system down time is minimized.
  • Monitored telecommunications software (Meridian Voice Mail & Nortel PBX Telephone systems); conducted T1 and ISDN line checks; tested CSU/DSU switches; and monitored power surges.
  • Coordinated all PC and hardware installations with Facilities Management.
  • Rotated tapes; assured network, WAN and RS-6000 backups were completed successfully.
  • Installed and maintained all file server applications; adding new users as required.
  • Assured system data security. Assisted in coordinating and scheduling user applications training.
  • Provided user Help Desk support - trouble-shot PC and phone system problems; performed diagnostics and made repairs.
  • Contacted maintenance contract vendors for repairs.

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