KEY COMPETENCIES

Project Management

• Supporting senior project and program managers in various frameworks and industries; adaptable
• Project plans; monitoring and control; change control; executive and project reporting; client management;establishing work plans; hands-on delivery of tasks
• Coordinating with global partners
• PMO process and controls; PLC; exposure to SDLC
• Projects – Merger and Acquisition; Transformation; Sports Management; Release/Change Management; Bankcard Solutions

PROFESSIONAL EXPERIENCE

Confidential,
August 2012-October 2012
PMO Consultant (Jersey City, NJ)

• Facilitated and organized PMO related deliverables through engagement of broader PMO and work streams; Release/Change Management strategic solution enhancement.
• Recommended and implemented improvements to project management tools (RAID, Program SharePoint repository.)
• Establisheda component of change control process and tools (change requests.)
• Managed and participated in weekly and monthly program reporting and distribution (weekly status, program status, IT services, Steering Committee.)
• Created program level integrated plan, and work stream critical path milestone plans.
• Supported stream leads with the creation of project related tools (traceability matrix,project plans.)

Confidential,
April 2012-July 2012
Project Coordinator Consultant for Windows 7 Migration (Jersey City, NJ)

• Supporting project manager in various phases of the project.
• Liaising between the business and IT to drive application remediation.
• Created business case for implementation of work stream processes.
• Introduced work flow tool within the team to help establish work efficiency.
• Confidential,

October 2010-December 2011

CognizantTechnology Solutions
PMO Controls Analyst - Communications and Change Management (Teaneck, NJ)
Assignment duration: April 2011 – December 2011

• Supportedcommunications and change management project deliverables within a transformation program under the direction of senior project and program managers (PMO).
• Designed change management tools and templates for program-wide usage.
• Analyzed and recommended new and revisedprocess and governance models.
• Charted and proposedproject-related communications plans.
• Collaborated with offshore IT services and onsite project teams to design and implement online communications tools (portals and communities.)
• Assisted with the launch of two internal portals; Researched company-wide perceptions and behaviors toward internal communications in support of portal development; Recommended and supported web content guidelines for stakeholders; Recommended and implemented digital content process (general web content, blogs, mailers.)

ORACLE Racing
Junior Project Manager – America’s Cup
Assignment duration: December 2010 –March 2011

• Contributor to the Relocation Team for America’s Cup 34, under the direction of the Program Manager.
• Successful oversight and completion of P1 visa petition approval for 34 team members.
• Compiled data and research used to help establish relocation policies (housing, education, and health coverage.)
• Key contact for athletes’ and support personnel’srelocation related questions and concerns.
• Contributed and managed content to team Relocation Wiki.
• Reportedprogress, inconsistencies and issues to the Program Manager and retained legal team.
• Ensured the timely completion of tasks and deliverables through tracking, and communication with the project team.

Citizens Financial Group/RBS
Analyst - Merchant Sponsorship Risk (Atlanta, GA)
Assignment duration: October 2010 - November 2010

• Project team member within the PMO managing the separation of WorldPay from Royal Bank of Scotland.
• Performed gap analysis of Merchant Sponsorship current/future state policies, procedures, and process flows including AML, KYC, SAR, CIP, Settlement, and ISO/agent sponsorship registration.
• Documented and revised sponsorship management policies and procedures with guidance from Sponsorship Risk Oversight group.
• Produced a comprehensive catalogue of required merchant sponsorship reports and outputs.
• Held weekly work sessions and updated project plans and other reporting.
• Completed assigned deliverables in 1.5 months with successful sign off in the first instance of all completed documentation by both clients.

Confidential,
July 2008-July2009
Relationship Manager (Toronto, Canada)

• Key team member in training existing and prospective institutional sales clients on new/enhanced web-based trade recommendation software throughout North America and Europe.
• Consulted with client sales managers to promote user activity and increase user base. Contributed to an overall 30% increase in user productivity within a year.
• Collected, analyzed and contributed product improvement data based on end-user experiences.
• Ensured the highest quality of input/output through timely resolution of all client inquiries or concerns.

Confidential,
August 2005-July 2008
Bankcard TechnologyRelationship Manager / Project Coordinator (Toronto, Canada)

• Planned and met deliverablesfor the manufacturing, fulfillment and issuing of 10+ new bankcard products (Visa, MasterCard, Rewards, and Interac (debit), for various Canadian financial institutions.
• Ensured successful end-to-end execution of client’s card data files through oversight of production and fulfillment processes; liaised and collaborated with internal and client business units such as manufacturing, IT, operations and marketing.
• Planned and implemented testing schedules and output validation sessions for clients (new cards, card design changes, card conversions, carrier changes, and collateral fulfillment.)
• Project team member for 2 large-scoped card product implementations/conversions (magstripe to EMV technology.)
• Strengthened and enhances relationships through regular weekly/monthly business reviews with client portfolio, and participated in quarterly operations/service reviews.
• SAP user (Inventory reporting, invoicing, materials management and production planning.)

Confidential,
November 2003-August 2005
Sales Assistant (Toronto, Canada)

• Responsible for the import / export process of contracted commodity tea sales.
• Oversight of the supplier/client sample approval process.
• Tracked and ensured the successful delivery of global trans-shipments, handling related communication and

trade documentation.

• Built and maintained relationships with global client, supplier and logistics entities in Asia, Latin America,

and the United States.

• Responsible for the creation, maintenance and distribution of sales and volume position reporting.

Seneca College of Applied Arts and Technology October 2000-April 2001
Project Assistant, Curriculum Change - work/study program (Toronto, Canada)

• Prepared in depth survey for alumni and professors based on their experience and perspective of the International Business Administration program.
• Collected and organized data based on interviews with alumni and professors.
• Created a comparative analysis of International Business Administration programs among colleges within North America.
• Data was provided to professors in order to establish curriculum change recommendations.

Confidential,
October 1999-November 2003
Customer Service Representative, part-time (Toronto, Canada)

• Effective and efficient client service for deposit accounts, credit card product and foreign exchange services.
• Experienced with compliance to branch KYC and AML processes and procedures.

EDUCATION

• Confidential,
• Bachelorof Arts, Spanish Studies, 1999

Key courses: Advanced language, and17th to 20th century Spanish and Latin American literature.

• Confidential,
• International Business Administration Diploma, 2002

Key courses: International marketing, finance and management, import/export procedures, documentation and finance.

Tools and Methods
MS Office 2010 (Word, Excel, PowerPoint, SharePoint, Visio, Outlook), Lotus Notes, WebEx, Oracle PeopleSoft, SAP.