Senior IT Support Technician Resume New York, NY - Hire IT People

SKILL:

Windows, Troubleshooting, Break Fix, Smart Hands, SCCM, Imaging, Desktop Support, VPN, VDI, Citrix, ServiceNow, PC upgrades. Laptops

WORK EXPERIENCE:

Senior IT Support Technician

Confidential - New York, NY

Responsibilities:

Supporting the Firm s global plant of Windows desktops, laptops, and PCs
Assisted with coordinating small scale IMAC moves 10 - 45 users
Provide service and support to internal teams and senior VIP clients on the Windows platform and desktop application-related issues.
Installed, maintained and upgraded desktops for users
Provided support for users troubleshooting issues with Zoom, PC\laptops, Bloomberg installs, Citrix VDI, Hardware issues etc..
Installed/de-installed all IT equipment Infrastructure moves
IT hardware support to replace PC components
Understanding of network equipment and their functions
Build PCs for new hires and transfer employees
Provided surveys of different business units, information to be used for future moves
Supported infrastructure moves, adds and changes different Confidential business units.
Supported post move support to ensure users have zero downtime
Responsible for continuous maintenance of the infrastructure lifecycle, including upgrades, planned downtime, and performance tuning of systems.
Maintain infrastructure lifecycle of all configuration management and software delivery tools, such as Appsense, i Build, SCCM,SDM, My Apps, My Installer, and SSS

Senior IT Support Technician

Confidential - New York, NY

Responsibilities:

Supporting the Firm s global plant of Windows desktops, laptops, and PCs Provide service and support to internal teams and senior VIP clients on the Windows platform and desktop application - related issues.
Installed, maintained and upgraded desktops for users
Provided support for users troubleshooting issues with Zoom, PC\laptops, Bloomberg installs, Citrix VDI, Hardware issues etc..
Installed/de-installed all IT equipment Infrastructure moves
IT hardware support to replace PC components
Understanding of network equipment and their functions
Build PCs for new hires and transfer employees
Provided surveys of different business units, information to be used for future moves
Supported infrastructure moves, adds and changes different Confidential business units.
Supported post move support to ensure users have zero downtime
Responsible for continuous maintenance of the infrastructure lifecycle, including upgrades, planned downtime, and performance tuning of systems.
Maintain infrastructure lifecycle of all configuration management and software delivery tools, such as Appsense, i Build, SCCM,SDM, My Apps, My Installer, and SSS