We provide IT Staff Augmentation Services!

Senior Data Center Technician Resume

4.00/5 (Submit Your Rating)

Phoenix, AZ

Hire Now

SUMMARY:

  • IT professional with proven experience within datacenter support. Demonstrated troubleshooting abilities in a support environment. Experienced senior data center technician with excellent software/hardware, and communication skills.

TECHNICAL SKILLS:

Operating Systems: Windows 7/10, Windows server

Software: HP Onboard Administrator Virtual Connect, Insight, VCEM, Putty, Office 2013/2016, GSEP service - now, Cisco Web-Ex meetings, HPE VCSU, GSEP, Remedy, Windows Office Suite 2013/2016

Platforms Supported: HP C7000 enclosures/server blades, HPE standalones DL560/DL380 Panasus, and MS Windows client

EXPERIENCE:

Confidential, Phoenix, AZ

Senior Data Center Technician

Responsibilities:

  • Data center technician. Responsible for installation and configuration of HP servers (gen 7-10)
  • Configure blades using HP Onboard Administrator (iLO), HP Virtual Connect Manager (VCM), Virtual Connect Enterprise Manager (VCEM), HP OneView, and HP Insight. Configuration and build HP domains on C7000 enclosures.
  • Manage Ethernet & fiber connections on servers/enclosures
  • Create and maintain system hardware and software documentation
  • Excellent report generation skills. Perform QA on incident tickets using HP Service Manager and follow-up with sys admin and vendors. Excellent year end review.
  • DC environment is approximately 50K sq ft and has 5000 servers including Dell iDRAC,, HPE, IBM, NetApp, EMC, and Panasas
  • Learned OneView and was a part of the HP VCEM to OneView migration project.
  • OA and VCM/VCEM weekly enclosure firmware updates
  • Patching (up to several hundred server remediation’s) and QM (queue/escalation management)
  • Communicate with vendors, customers, suppliers to work various ticket types including new installations, decommissions, technical problems.

Confidential, Phoenix, AZ

Analyst

Responsibilities:

  • Provided tier 2 assistance for break/fix to the 2010 US census. Desktop support for typical PC applications using Maximo. Windows account creation/change. Perform password resets and assist other help desk analyst with duties. Excellent mentoring and people skills.
  • Excellent report generation skills. Perform QA on incident tickets and follow-up with sys admin

Confidential, Phoenix, AZ

Storage Engineer level II

Responsibilities:

  • Provided production support for 150 + Veritas Netbackup environments. Researched and troubleshot backup/restore issues for Windows, UNIX, Red Hat, and AIX clients using Veritas Netbackup (versions 3.4 through 6.5) and UNIX. Collaborated with UNIX/Windows admin teams for testing and troubleshooting.
  • Provided tier 1 support for SAN and NAS events. Verified and escalated potential production impacting events to SAN and NAS teams
  • Interfaced with vendors: NetApp, Hitachi, EMC, Clariion, systems administrators, DBAs. Diagnose and troubleshoot tape libraries
  • Influenced others at SOC to get EMC by being the first to take and pass it.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship