SUMMARY:

• I have over 10 years of IT experience and am currently looking to work in an environment with growth opportunity. I am a Veteran of the US Air Force and have been trained in Leadership and Discipline, I would like to work with a company the values those qualities.

PROFESSIONAL EXPERIENCE:

Confidential

IT Analyst

Responsibilities:

• Implemented Kronos 6.3 from 6.1 I provided my Managers with the information necessary to make the upgrade (I covered the Kronos costing structure, organizational structure, integration, project kickoff, technology and infrastructure and methodology data)., my normal tasks included but not limited to navigating Kronos interface, using genies and creating Hyper Finds.
• Office 365 Suite, windows 7 and windows 10 along with Helpdesk support.
• Creation of shift templates, pattern templates, schedule groups, rostering, adding comments and pay code edits. Trained dept. Supervisors on how to manage and approve timecards including managing punches, pay code edits, adding comments, transfers, historical edits, moved amounts, cancel deductions, exceptions, group edits and reporting.

Confidential

Senior Applications Engineer

Responsibilities:

• Install Kronos Workforce Central Suite products on company servers for a wide range of clients in the Healthcare Industry. (Grace Healthcare, Avalon Health Care, Southern Healthcare, Horizon West Healthcare, and Senior Living Residences, to name a few)
• Support all of the Kronos WFC/WTK products for their hospitals, skilled nursing facilities, and etc.
• Troubleshooting Kronos related issues for example, timecard issues, reports, hr./payroll and etc.
• Configuring bonuses/deductions, shift pay codes, pay and work rules Holiday pay setup and etc.
• Installed Kronos 4500 Touch ID and badge terminals, trained supervisors on how to operate the software, approve time off requests, basic train the trainer activities.
• Traveled to all of the facilities to get each hospital, urgent care center, and etc. online using the “new” time keeping, payroll software.

Confidential

Kronos Administrator

Responsibilities:

• Implement, migrate, support, and train HR/Payroll employees within the company to get all the Thermal Processing plants and Testing Labs running on Kronos to greatly reduce the strain on the hr./payroll department. (There were 45 plants in all…approx. 1350 users)
• Worked closely with payroll manager on daily basis. Uploaded the payroll.csv files on a weekly basis then imported those file to Great Plains for the payroll coordinators
• Built the Kronos dcm and the Handlink.exe servers.
• Installed the Hand link HP3000/4000 and Kronos 4500 biometric clocks.
• Created manuals for the plants on how to setup users in Workforce Timekeeper and Workforce Central 5.2/6.0. As well as how to approve time cards, edit time cards, sign offs and more.
• Created and modified all of the companies work and pay rules, labor levels, rounding rules and etc.
• Was responsible for the nuisances of inner workings within WFC and WTK (exceptions, rounding, bonus/deductions, holiday, sick, sick OT, and etc.)
• Ensured compliance with corporate regulatory policies, labor laws, and standards by customizing Kronos Work Force Central (WFC), Workforce Timekeeper (WTK), and Data Collection Manager (DCM) Applications.
• Ran and trained users on how to run Time Detail, Attendance, and other reports
• Made recommendation for improved procedures & processes.
• Also instructed plant management team on how to enroll employees onto the biometric clocks. I either traveled to the plants and did 2 to 3 - day sessions or did via Live Meeting or Turbo Meeting.
• I have worked extensively within Great Plains and Navision running reports for our payroll department (i.e. Month End, New Hire, Termination, Retention, and Census reports)
• I have also worked with the GL reports and data modifications within Navision.

Confidential

HPPI Business Analyst

Responsibilities:

• I worked with the 340b Prime Vendor Program under the direction of Chris Hat wig the Executive Director.
• I provide a combination of analytical, data analysis, consultative services, project management, internal and external client and member support.
• I process participation agreements, format vendor logs and power point presentations on a bi-monthly basis for sales and data updates.
• In addition to this I assisted with various projects for the 340B PVP Team. I work with Power Point, Access, Excel on a daily basis.

Confidential

Service Desk Operations Manager

Responsibilities:

• I supported various clients providing technical & network support for Desktops, Servers, Network and Local Printers, Kronos Workforce as well as Exchange Servers, Active Directory and Virtual Servers.
• Promoted to Network Operations Manager where I managed the Level 1 and Level 2 Service Desks, some of the daily activity consisted of ensuring that the monthly SLA's were met, monitoring calls, ticket evaluations, conference calls and team meetings.
• Office 365 Suite, windows 7 and windows 10 along with Helpdesk support.
• I am knowledgeable in Call Center best practices and have never missed an SLA. I am an expert with Opus Tools and familiar with Blue Pumpkin monitoring tools.
• The major account I was responsible for was BAE/NA and County of SD.
• I begin application support of Kronos version 4.3 with the County account. At the time they were one of the largest accounts for Kronos. Gained extensive knowledge of Workforce Central and Timekeeper.

Confidential

Network Engineer / Technician

Responsibilities:

• Responsible for setting up, planning & designing networks as well as installing AT&T @ Home High speed internet and software, Cable Television, and Digital Telephone services for AT&T customers, networking computers using cables, routers, bridges, and hubs.
• I have installed & trained others on variousoperating systems for customers and in house users as well as troubleshooting on site, and installed Active Directory on computers for small companies.
• In addition, I was responsible for configuring DHCP servers for clients to attach to company intranet.